Assistant Manager Recreation

St. Regis Hotels & Resorts; New Delhi; Presencial; INR 900 000 - 1 300 000; Tempo integral

Resumo da oferta

The St. Regis New Delhi is seeking a management professional to assist with pool and beach area operations, maintenance, and cabana unit management. You will model service behavior and strive to enhance guest and employee satisfaction while supporting departmental strategies.

The role collaborates with direct reports to ensure daily operations, training, and adherence to standards. Candidates typically have a high school diploma and hotel/health-related education; related experience in

Qualificações

• High school diploma or GED; 1 year experience in recreation/health club operations or related professional area.
• 2-year degree from an accredited university in Health Education, Physical Education, Hotel and Restaurant Management, or related major; no work experience required.

Responsabilidades

• Supervises and manages employees and supports day-to-day operations.
• Monitors quality and ensures guest expectations are met daily.
• Schedules events, programs, and activities and coordinates team effort.
• Provides personal care and assistance as needed to coworkers or guests.
• Develops goals and plans to prioritize, organize, and accomplish work.
• Manages outside vendors for water sports and scuba activities.
• Coordinates children's programs and pool/beach area maintenance.

Conhecimentos

Supervises employees

Event scheduling

Vendor coordination

Guest service

Team management

Formação académica

High school diploma or GED

2-year degree in Health Ed/PE/Hotel & Restaurant Mgmt

Descrição da oferta de emprego

Additional Information

Job Number 26128658

Job Category Golf, Fitness, & Entertainment

Location One Marriott Drive, Need Address, New Delhi 110037, India

Schedule Full Time

Located Remotely? N

Position Type Management

Job Summary

Assists with managing aspects of the pool and beach areas, including overall maintenance, daily upkeep, cleanliness and the operation of cabana units. Provides and models service behavior to guests and employees. Assists with continually striving to improve guest and employee satisfaction and maximizing the financial performance in areas of responsibility. Position works with direct reports to carry out departmental strategies.

CANDIDATE PROFILE

Education And Experience

• High school diploma or GED; 1 year experience in the recreation/health club operations or related professional area.
• 2-year degree from an accredited university in Health Education, Physical Education, Hotel and Restaurant Management, or related major; no work experience required.

CORE WORK ACTIVITIES

Assisting with Recreation Operations

• Supervises and manages employees. Supports day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
• Monitors quality, standards and meets the expectations of the customers on a daily basis.
• Demonstrates knowledge of job-relevant issues, products, systems, and processes.
• Schedules events, programs, and activities, as well as the work of others.
• Provides personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
• Develops specific goals and plans to prioritize, organize, and accomplish work.
• Supports the management of outside vendors including water sports and scuba.
• Assists with managing group activities including sand painting, bon fires, and team building events.
• Orders and manages necessary supplies. Ensures workers have supplies, equipment, tools, and uniforms necessary to do their jobs.
• Assists with managing the children's program (e.g., coordinates activities, purchases equipment and supplies etc.).
• Assists with managing pool and beach areas, including overall maintenance, daily upkeep and cleanliness, and the operation of cabana units.

Providing and Ensuring Exceptional Customer Service

• Serves as a role model to demonstrate appropriate behaviors.
• Provides services that are above and beyond for customer satisfaction and retention.
• Improves service by communicating and assisting individuals to understand guest needs, provides guidance, feedback, and individual coaching when needed.

Conducting Human Resources Activities

• Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills.
• Participates in the performance appraisal system process, giving feedback when needed.
• Coordinates training activities for employees in department.
• Encourages and builds mutual trust, respect, and cooperation among team members.
• Communicates expectations and performance objectives to subordinates; subordinates are also open to raise questions and/or concerns.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.