Assistant Manager- Quality

ITC; Pudukkottai; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

ITC is seeking a Quality Assurance professional to ensure compliance with ISO 22000, FSSC 22000, and Food Safety standards across processes and products. The role includes leading audits, improving QA labs, and aligning with regulatory requirements in a large manufacturing context.

Responsibilities include managing QA documentation, supervising lab testing, and driving continuous quality improvements through SOPs and PQRS analysis.

Qualifications

• Experience with ISO 22000 and FSSC 22000 FSMS.
• Ability to conduct internal and external audits.
• Knowledge of regulatory Food Safety Act 2006 and FSSAI guidelines.

Responsibilities

• Ensure adherence to Process Quality Manual and FSSC 22000 criteria.
• Manage layered auditing system and internal audits for FSMS & ISO 22000.
• Report MIS on COPQ, complaints trends and PQRS monthly.
• Ensure GHP, GMP, GLP compliance and regulatory knowledge.
• Lead QA in new product launches and improve existing range.
• Manage SLAs with outsourced pest control, cleaning and gardening.
• Ensure R&R of chemists for analytical testing of materials.
• Provide guidance for QA lab upkeep and equipment.
• Lead plant quality management system and SOP adherence.
• Develop SOPs and formats for defining quality parameters.
• Implement Food Safety standards and hazard identification & risk assessment.
• Conduct RM/PM/FG testing per FSSAI requirements.
• Design and implement ISO 9001 & FSSC 22000 QA systems.
• Improve PQRS scores and customer complaints trend.
• Handle external customer complaints and PRAR with corrective actions.

Skills

ISO 22000

FSMS

FSSC 22000

FMEA

6M

QC Tools

Quality Circle

5S

Basic Statistics

Audits

SAP

Tools

SAP

Job description

Job Purpose: To ensure adherence to defined quality standards for products, processes, and systems and work towards overall quality improvement for the factory within company guidelines and Regulatory requirements

Principal Accountabilities:

• To ensure adherence of Process Quality Manual guidelines & FSSC 22000 criteria in the factory.
• Responsible for management of layered auditing system & execution of internal audit for Food Safety Management System & ISO 22000
• Responsible for reporting MIS (Management information system ) wrt Quality aspects like COPQ , Internal & external complaints trend & PQRS month on month
• To ensure GHP , GMP & GLP compliance and have basic knowledge on Regulatory requirements of Plant
• Adept at handling the manufacturing of new product as per company standards while a new product launch & improving the existing range.
• To ensure SLA with outsourced activity like Pest control , Cleaning & Gardening agencies and month on month performance evaluation of agencies against SLA
• To ensure R&R of chemists with respect to analytical testing of materials
• To ensure R&R of workman deployed at CTQ (critical to quality) station wrt defect identification & rejection.
• To provide guidance for the proper management, up-keep & control of Quality lab , lab equipment & incoming inspection of material
• To lead the adherence of Plant Quality management system & SOP at each node of process in plant
• To ensure in process CTQ (Critical to quality) controls & FG testing compliance with reliability.
• To develop SOPs, work instructions and formats for defining quality parameters
• Ensure Quality compliance requirements of the Unit:
• Implement Food Safety standards
• Hazard identification & risk assessment
• Ensure compliance requirements are met according to Foods Safety Act 2006
• Conduct RM/PM/FG testing as per FSSAI requirement
• Design, develop and implement Quality Assurance systems like ISO 9001 & FSSC 22000 under guidance of Central resources
• To improve Quality matrices like PQRS Score & Customer complaints trend.
• Responsible for handling external customer complaints & submission of PRAR with adequacy of corrective actions.

Knowledge & Skill:

• Knowledge of ISO 22000 , FSMS , FMEA , 6M , 7 QC Tools , Quality Circle , Food safety act 2006 , FSSAI guidelines & requirement for Food Industry, 5s & Basic Statistics
• ISO 22000/ FSSC 22000 FSMS lead auditor
• Exposure to internal or external audits
• Knowledge of SAP and similar systems.