Assistant Manager - Publication

Mahindra And Mahindra Ltd.; Bengaluru; On-site; INR 6,00,000 - 9,00,000; Full time

Job summary

A leading automotive company in Bengaluru is looking for a Service Engineer with 6 to 8 years of experience in handling 4 wheelers. The role involves delivering technical manuals, supporting launch planning, and interacting with customers. Fluency in English, Hindi, and Kannada is required. Candidates should also be willing to work in a voice-based helpdesk environment.

Qualifications

• 6 to 8 years field experience in handling 4 wheelers as Service Engineer.
• Excellent communication skills for interacting with customers.
• Fluency in English, Hindi, and Kannada.

Responsibilities

• Deliver Technical Manuals for new launches.
• Support launch planning activities and provide feedback to R&D.
• Coordinate with design engineers for service BOM readiness.

Skills

Communication Skills

Consumer Focus

Product Knowledge & Application

Job description

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Date: 7 Sept 2025

Location: Bangalore, Banglore CO, IN

• Delivering Technical Manuals for new launches: Delivery of vehicle documentation (Repair Manual, Body Repair Manual, Maintenance Manual & Wiring Manual)
• Support launch planning activities for all the launches-Giving inputs to R&D team at the design stage of the projects from customer/service perspective, doing serviceability, accessibility, Maintainability SAM trails at different stages of the projects and giving feedback on the modification required.
• Also support for Repair time study, development of special tools & identification of serviceable parts in new projects / programs, diagnostic software evaluation
• Identifying serviceable parts with system engineer, coordinating with design engineers for service BOM readiness and support in EPC creation.
• Handing CUFT, Service Trials & RWUP
• Deliver product trainings to dealer front office & responsible for Technical short courses on new developments & improvements.

Preferred Industries

Electrical

Education Qualification

General Experience

6 to 8 years field experience in handling 4 wheelers as Service Engineer

Critical Experience

Excellent vocabulary / communication skills to understand and converse with overseas / domestic customers. Should be able to handle the customer and answer all queries patiently. Should be well versed with (English/Hindi/Kannada) to handle domestic customers. Fluency in other Indian/Foreign languages will be an added advantage. Willing to work at voice based Helpdesk in rotational shifts (must for helpdesk). Willing to support Field Team / Help Desk 24x7 based on urgency

System Generated Core Skills

Communication Skills

Consumer Focus

Product Knowledge & Application

System Generated Secondary Skills

Job Segment: Systems Engineer, Electrical, Engineering