Assistant Manager - Profee

Guidehouse; Chennai District; On-site; INR 1,800,000 - 2,800,000; Full time

Benefits offered by this job

In-house physician

Nutritious meals at workplace

Employee Assistance Program

Learning & development programs

Job summary

Guidehouse India is seeking an experienced leader for Medical Coding with Profee expertise and a track record of team leadership. You will drive SLA delivery, optimize costs, and manage staffing, training, and performance improvements across client teams.

You will collaborate with support functions, conduct regular team meetings, and maintain records while ensuring compliance with organizational policies and legal requirements.

Qualifications

• 8+ years of experience in Medical Coding in Profee specialties with at least 2+ year experience as Team Lead.
• AAPC/AHIMA Certification
• Graduate
• Ensure data collection capability in relevant systems and business processes
• Strong analytical, research, and organizational skills required
• Leadership/supervision
• Flexibility, time management, prioritization, and solid documentation skills required
• Strong customer service orientation
• Strong written and verbal communication skills

Responsibilities

• Meet all Client Service Level Agreements (deliverables)
• Responsible for the P&L for the clients handled with a focus on high quality service delivery
• To focus on cost effectiveness and effective utilization of manpower resources
• Talent retention
• Ensure the team understands client specific training requirements / needs etc.
• Analyze performance results of the team and implement process improvements
• Determine appropriate staff levels and implement strategies to ensure efficient operations
• Work with support departments to ensure staffing strategies are effectively executed
• Hold team meetings on a regular basis with direct reports
• Communicate all process and client updates to direct reports within specific timelines and keep record for such updates
• Act as single point contact for the team leads for all their client and team members related needs and create a harmonious work environment
• Escalate performance related issues with respect to his TL to SM on a timely manner
• Escalate client complaints to SM and resolve escalated customer issues, CAPA to be taken
• Performs any other duty assigned by respective Senior Manager
• Act as authorized person for sanctioning team leads leave
• Responsible for day-to-day functional supervision of each team, including productivity of the team, quality %, track absenteeism of the team and encourage team managers to complete performance appraisal of work group(s) in accordance with the organization’s policies and applicable legal requirements

Skills

Medical coding

Team lead

Leadership

Education

Graduate

AAPC/AHIMA Certification

Tools

MS Office/Excel

Coding software/encoder (3M, Trucode, Optum)

EMR systems (EPIC, Cerner)

Multiple coding specialties (ED, EM, OP/IP)

Job description

• Meet all Client Service Level Agreements (deliverables)
• Responsible for the P&L for the clients handled with a focus on high quality service delivery.
• To focus on cost effectiveness and effective utilization of manpower resources.
• Ensure the team understands client specific training requirements / needs etc.
• Analyze performance results of the team and implement process improvements
• Determine appropriate staff levels and implement strategies to ensure efficient operations
• Work with support departments to ensure staffing strategies are effectively executed
• Hold team meetings on a regular basis with direct reports.
• Communicate all process and client updates to direct reports within specific timelines and keep record for such updates
• Act as single point contact for the team leads for all their client and team members related needs and create a harmonious work environment
• Escalate performance related issues with respect to his TL to SM on a timely manner.
• Escalate client complaints to SM and resolve escalated customer issues, CAPA to be taken
• Performs any other duty assigned by respective Senior Manager
• Act as authorized person for sanctioning team leads leave.
• Responsible for day-to-day functional supervision of each team, including productivity of the team, quality %, track absenteeism of the team and encourage team managers to complete performance appraisal of work group(s) in accordance with the organization’s policies and applicable legal requirements.

Job Family

Travel Required

Up to 25%

Clearance Required

None

What You Will Do

• Meet all Client Service Level Agreements (deliverables)
• Responsible for the P&L for the clients handled with a focus on high quality service delivery.
• To focus on cost effectiveness and effective utilization of manpower resources.
• Talent retention
• Ensure the team understands client specific training requirements / needs etc.
• Analyze performance results of the team and implement process improvements
• Determine appropriate staff levels and implement strategies to ensure efficient operations
• Work with support departments to ensure staffing strategies are effectively executed
• Hold team meetings on a regular basis with direct reports.
• Communicate all process and client updates to direct reports within specific timelines and keep record for such updates
• Act as single point contact for the team leads for all their client and team members related needs and create a harmonious work environment
• Escalate performance related issues with respect to his TL to SM on a timely manner.
• Escalate client complaints to SM and resolve escalated customer issues, CAPA to be taken
• Performs any other duty assigned by respective Senior Manager
• Act as authorized person for sanctioning team leads leave.
• Responsible for day-to-day functional supervision of each team, including productivity of the team, quality %, track absenteeism of the team and encourage team managers to complete performance appraisal of work group(s) in accordance with the organization’s policies and applicable legal requirements.

What You Will Need

• Should have 8+ Years of experience in Medical Coding in Profee specialties with at least 2+ year experience as Team Lead.
• Should have AAPC/AHIMA Certification
• Must be a Graduate
• Ensure data collection capability in relevant systems and business processes
• Strong analytical, research, and organizational skills required.
• Leadership/supervision
• Flexibility, time management, prioritization, and solid documentation skills required
• Strong customer service orientation
• Strong written and verbal communication skills

What Would Be Nice To Have

• Proficiency in MS Office/excel
• Experience in coding software or encoder (3M, Trucode, Optum)
• Familiarity with EMR systems (EPIC, Cerner, etc.,)
• Knowledge of multiple coding specialties (ED, EM (OP&IP), etc.

About Guidehouse India

At Guidehouse India, we’re redefining what’s possible by creating opportunities that change lives. Guidehouse is a global professional services firm that delivers advisory, technology, and managed services to clients across both the commercial and public sectors. Our teams turn bold ideas into solutions that transform industries, strengthen communities, and drive meaningful impact worldwide.

Across our Chennai, Trivandrum, and Gurugram locations, you’ll find opportunities where your passion and curiosity help shape what comes next. With cutting edge benefits, innovative learning and development programs, and a people first culture, we empower our people to lead with purpose.

We continue to expand our teams and capabilities across India, investing in state-of-the-art offices and high impact work. Here, you’ll collaborate with experts from around the world, build deep expertise, explore new domains, and accelerate your professional growth while making a real impact.

What We Offer

At Guidehouse India, we are committed to supporting the well-being of our people and their families at every stage of life. We offer competitive compensation and a comprehensive benefits package designed to help you thrive both inside and outside the workplace. Our benefits include resources such as in house physician consultations, nutritious food options at the workplace, and confidential counseling through our Employee Assistance Program, along with other wellness focused offerings that support your overall well being. Our comprehensive learning and development programs ensure you’re continuously upskilled and ready to tackle what’s next, so you can shape your own career path while contributing to meaningful, purpose driven work.

Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.