Assistant Manager - Operations - Ports & Terminals

DP World; India; On-site; INR 800,000 - 1,400,000; Full time

Job summary

DP World in India is seeking an experienced Terminal Operations Supervisor to lead daily container terminal activities, ensuring safe, on-time ship berthing, yard operations and documentation accuracy.

The role requires five-plus years in terminal leadership, strong knowledge of equipment, safety policies, and the ability to coordinate across departments with external stakeholders to deliver reliable service.

Qualifications

• At least five years' supervisory experience in container terminal operations.
• Knowledge of equipment operations and machinery functionality.
• Understanding of expenditure, revenue and costing structures.
• Knowledge of health, safety and environmental policies and procedures.
• Strong customer relationship skills and effective communication.

Responsibilities

• Monitor ship working operations to meet targets and berthing/berthing timelines.
• Manage day-to-day operations across vessel, gate, yard, documentation and ICD.
• Plan and coordinate shifts according to terminal requirements.
• Conduct toolbox talks for shift teams on ships, manpower, breakdowns, and incidents.
• Liaise with maintenance to maximize equipment availability.
• Lead the terminal workforce to achieve targets and handle emergencies.
• Coordinate with rostering to ensure labour availability for operations.
• Engage with external stakeholders such as CFS, Port, Customs, CISF and transporters.
• Drive productivity and ensure reliability of service to customers.

Skills

Supervisory experience

Equipment operations knowledge

Health and safety awareness

Customer relationship skills

Communication skills

Planning & organizational skills

Negotiation & conflict resolution

Education

Diploma / UG

Tools

Terminal operating systems

Computer literacy

Job description

Job Purpose/Objective

Overall responsibility in ensuring Safe operations to achieve the required targets.

Key responsibilities

• Monitor the ship working operations to ensure targets and deadlines are met. Ensure berthing and Un-berthing Timelines set up are achieved.
• Managing day to day operations with respect to vessel, gate, yard, Documentation and ICD activities.
• Plan and co-ordinate shift in accordance with the terminal’s requirements.
• Toolbox talks to be conducted for the respective shift team members about the no. of ships, manpower, breakdown issues, any incidents last 24 hrs., etc.
• Liaise with the maintenance department to maximize equipment availability.
• Manages the entire terminal and leads the workforce to achieve the target.
• Should be able to handle and manage the emergency effectively.
• Allocates job responsibilities based on work and reallocates when required
• Liaise with rostering staff to determine the availability of labour to meet operational demands.
• Liaise with external stake holders CFS, CCBA, Port, Customs, CISF, Police and transporters.
• Achievement of optimum productivity levels both in land and seaside.
• Ensuring reliability of service to customers.
• Effective monitoring to achieve set operational Goal / Target.
• Trend setting and analysis of operational parameters.
• Continually review, identify and introduce improved operating procedures and systems.
• Ensure correct and safe working practices in the terminal.

QUALIFICATIONS & COMPETENCIES

• Minimum five years of supervisory experience in similar container terminal operations.
• Understanding of equipment and machinery functionality.
• Knowledge in Equipment operations
• Understanding of expenditure, revenue and costing structures.
• Awareness of health, safety and environmental policies and procedures.
• Sound customer/client relationship skills.
• Computer literacy/keyboard skills, including an understanding of the terminal Equipment’s and Terminal operating systems.
• Effective communication, negotiation and conflict resolution skills.
• Ability to co-ordinate activities and monitor and, if necessary, modify performance of terminal supervisors.
• Effective planning and organizational skills.

Stakeholder

• Internal: Other Departments
• External: - Contractors, Vendors and Shipping lines etc.,
• - Educational Qualification (min)
• - Diploma / Any UG
• - Preferred Certifications if any
• -Certified terminal operations coursed/certified safety courses
• - Range/ Min no of years - of overall Experience required.
  Graduate: 7 to 10 years or Diploma: 9 to 11 years.
  - Min no of years of Industry specific experience required if any & the industry type.
• - Minimum 5 years’ Experience in terminal operations.