Assistant Manager - Operations

Alight Solutions; Gurugram District; Sur place; INR 1 500 000 - 2 300 000; Plein temps

Résumé du poste

Alight Solutions Ltd in Gurugram seeks an Assistant Manager – CSD to lead a customer delivery team, coach members, and drive programs to exceed performance metrics and customer satisfaction. You will partner with onshore/offshore teams, manage transitions, and own delivery leadership across projects, ensuring quality deployments and continuous improvement in a fast-paced environment.

This role requires 8+ years of experience, strong stakeholder management, and readiness for evening shifts; the

Qualifications

• Minimum 8 years of overall work experience (full time). 7-10 years of experience range is preferred.
• Should have substantial experience in domain
• People management experience of more than 3 years is preferred
• Ability to work in evening shifts
• Proven ability to prioritize, develop and manage resource needs across clients

Responsabilités

• Lead and motivate his/ her team to deliver on performance metrics and increase customer satisfaction.
• Coach and develop team members and drive positive culture within the team.
• Drive programs and action plans to meet all performance indicators.
• Coordinate and manage client transitions, onshore-offshore collaboration and migrations.
• Ensure quality assurance and production deployment management across projects.
• Participate in continuous improvement and KPI/dashboard management.

Connaissances

Client Impl Mgmt

Onshore/Offshore collab

Migration planning

Delivery leadership

Team management

Performance mgmt

Config delivery

Deployment management

Quality assurance

KPI dashboards

Risk & issues

Conflict management

Escalation mgmt

KT strategy

Formation

Graduate/ Post Graduate

Outils

JIRA

Agile / Scrum

SDLC

Reporting & Analytics

Release management

Workflow Management Tools

Description du poste

Our story

At Alight, we believe a company’s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to “Be Alight.”

Our story

At Alight, we believe a company’s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to “Be Alight.”

Our Values

• A - AGILITY - Move with purpose. Learn fast. Adapt quickly.
• L – LEADERSHIP - Lead by example. Own the outcome. Serve others.
• I - INTEGRITY - Do the right thing - even when it is difficult or unseen.
• G - GROWTH MINDSET - Stay curious. Keep learning. Never stop improving.
• H - HIGH QUALITY - Do it thoughtfully. Do it completely. Do it well.
• T - TRUST - Trust is earned through consistency, authenticity, and credibility.

It’s why we’re so driven to connect passion with purpose. Our team’s expertise in human insights and cloud technology gives companies and employees around the world the ability to power confident decisions, for life.

With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.

Learn more at careers.alight.com.

About The Role

Assistant Manager – CSD is responsible for providing outstanding customer delivery by leading and motivating his/ her team and developing programs and action plans to deliver on all performance metrics and increase customer satisfaction. The person would be responsible for coaching and development of his/ her team members and driving positive culture in his/ her team.

Skills/Competencies

• Client Implementation Management
• Onshore-Offshore Collaboration
• Work Transition & Migration Planning
• Delivery Leadership
• Team management & coaching
• Performance Management
• Configuration Delivery
• Production Deployment Management
• Quality Assurance
• Continuous Improvement
• KPI & Dashboard Management
• Risk & Issue Management
• Conflict management
• Escalation Management
• Knowledge Transfer (KT) Strategy

Technical Competencies

• JIRA
• Agile / Scrum
• SDLC
• Reporting & Analytics
• Release management
• Workflow Management Tools

Eligibility & Requirements

Formal Education

Graduate/ Post Graduate with relevant experience (aggregate marks of >=45% ( No Gaps / Failure throughout Graduation)

Knowledge & Experience

• Minimum 8 years of overall work experience (full time). 7-10 years of experience range is preferred.
• Should have substantial experience in domain
• People management experience of more than 3 years is preferred
• Ability to work in evening shifts
• Proven ability to prioritize, develop and manage resource needs across clients

Benefits

We offer programs and plans for a healthy mind, body, wallet and life because it’s important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as a number of voluntary benefit options.

By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight’s employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.

Our commitment to Diversity and Inclusion

Alight is committed to diversity, equity, and inclusion. We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful.

At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future.

Diversity Policy Statement

Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ and advance in the employment of qualified minorities, women, disabled persons, disabled veterans and other covered veterans.

Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter.

Authorization to work in the Employing Country

Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight.

Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

DISCLAIMER

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.