Assistant Manager - Operations

Baldor Technologies; Bengaluru; On-site; INR 1,200,000 - 2,000,000; Full time

Job summary

Baldor Technologies in Bengaluru is seeking an experienced Assistant Manager to lead the Operations team in the Background Verification process. This role focuses on day-to-day management, performance delivery, and SLA compliance.

You will supervise a team, monitor volumes and turnaround times, plan manpower, and drive process improvements in a fast-paced office environment six days a week with day shifts.

Qualifications

• Experience in operations management and team leadership.
• Hands-on with performance monitoring and process improvement.
• Familiarity with SLA/TAT targets in back-office ops.

Responsibilities

• Lead and mentor the operations team to meet targets.
• Monitor daily volumes, queues, TAT, and SLA performance.
• Plan capacity, resource allocation, shift scheduling, and workforce requirements.
• Prepare MIS reports and dashboards to support decision making.
• Identify root causes of quality issues and implement corrective actions.
• Handle escalations and ensure timely resolution with effective communication.
• Drive continuous process improvements with cross-functional teams.

Job description

Position: Assistant Manager, Operations
Process: Background Verification
Location: Indiranagar, Bengaluru
Work Mode: Work From Office
Work Schedule: 6 days a week | Day shifts

About the Role

We are looking for an experienced and results driven professional to join our Operations team as an Assistant Manager. The role involves managing day to day operations, leading team performance, and ensuring productivity, quality, Turnaround Time (TAT), and Service Level Agreement (SLA) targets are consistently met.

Key Responsibilities

• Team Management: Lead, mentor, and manage the operations team to achieve business and performance targets.
• Performance Monitoring: Track daily volumes, pending queues, case aging, productivity, quality, TAT, and SLA performance.
• Manpower Planning: Manage capacity planning, resource allocation, shift scheduling, and workforce requirements.
• MIS and Reporting: Prepare and analyze MIS reports, performance dashboards, and operational metrics to support decision making.
• Root Cause Analysis: Identify the root causes of quality issues and TAT/SLA misses, and implement corrective actions.
• Escalation Management: Handle operational and client escalations, ensuring timely resolution and effective communication.
• Process Improvement: Identify opportunities to improve operational efficiency, quality, and turnaround time in coordination with cross functional teams.

Work Location

3rd Floor, 4002/A-11, 100 Feet Road, Stage 2, Indiranagar, Bengaluru, Karnataka 560038.

Interested in This Opportunity?

If you have experience in operations management, team handling, and performance monitoring, and are comfortable working from our Bengaluru office six days a week in day shifts, we would love to hear from you.

We look forward to connecting with you!