Assistant Manager/ Manager/ Senior Manager - Client Servicing

Aon; Bengaluru; On-site; INR 8,00,000 - 12,00,000; Full time

Job summary

A leading global professional services firm is seeking a candidate to coordinate service delivery for clients. Responsibilities include supporting Client Relationship Managers and handling claim support services. The ideal candidate has 2-7 years of experience, is client service-oriented, and holds a graduate/postgraduate degree. Skills in communication and understanding of the benefits insurance market are essential.

Qualifications

• 2-7 years of work experience in insurance or related fields.
• Ability to nurture positive relationships at an operational level with clients.
• Willingness to work at client site if required.

Responsibilities

• Coordinate overall end-to-end service delivery for clients.
• Support Client Relationship Managers in renewal and retention activities.
• Handle onsite claim support services.

Skills

Effective communication and presentation skills

Solid understanding of benefits insurance market operations in India

Strong attention to detail

Excellent data management abilities

Client service oriented

Education

Graduate/Postgraduate

Job description

Overview

Aon plc (NYSE: AON) is a leading global professional services firm providing a broad range of risk, retirement and health solutions. Our 50,000 colleagues in 120 countries empower results for clients by using proprietary data and analytics to deliver insights that reduce volatility and improve performance. Aon India Insurance Brokers Private Limited, licensed since 2017, is a composite insurance broker delivering insurance and reinsurance broking services to corporate clients in India. Aon India has over 500+ colleagues across nine locations in India.

Website: https://www.aon.com/apac/india/default.jsp

Qualification

– Graduate /Postgraduate

Experience

2-7 years of work experience

Job Dimensions (role and responsibilities)

• Co-ordinate the overall end-to-end service delivery for clients as per agreed standards.
• Support Client Relationship Managers to handle renewal, retention, and growth of existing accounts as needed.

Onsite claim support services include the following:

• Collection & scrutiny of reimbursement claim documents at client site
• Intimation to employees for any deficiency in reimbursement claim documentation.
• Be the first point of contact to employees for operational queries.
• Ensuring smooth cashless process for employees using TPA infrastructure
• Supporting employee with information and process for all planned hospitalizations
• Proactively ensure all claim metrics are within agreed parameters.

Endorsement-related support services include:

• Collection & dispatch of endorsements for data changes as the need arises.
• Compilation of member data changes required to be sent to the insurer.
• Employee data reconciliation and maintain master data files.
• Benefits technology related support including all client on-boarding and maintenance activities.
• Other support including but not restricted to renewal register maintenance, income related entries, client file management as indicated from time to time.

Key Performance Indicators

• Candidate will support the client management teams in all transactional activities relating to services delivery for allocated clients.
• These would include support related to managing endorsements, on-site and off-site claim support processes for specific clients, benefit technology related client onboarding and management.
• There will however be no direct revenue accountability for this role

Skills and Demeanour

• Effective communication and presentation skills
• Solid understanding of the benefits insurance market operations in India
• A mind-set clearly oriented towards client service, process oriented with a strong attention to detail and excellent data management abilities.
• Willingness to work at client site if required for specific clients.
• A great teammate and collaborative
• Ability to nurture positive relationships at an operational level with clients and insurers.