ASSISTANT MANAGER- HOUSEKEEPING

Company Description

Accor is a multinational hospitality company headquartered in France. It's one of the largest hotel groups globally and operates in over 100 countries. Accor was founded in 1967 by Paul Dubrule and Gérard Pélisson. It initially focused on the motel-hotel market in France and expanded internationally in the 1970s and 1980s. Over the years, it has grown through acquisitions and diversification. Accor operates a wide range of hotel brands covering various segments of the market, from luxury to budget. Some of its well-known brands include Sofitel, Raffles, Fairmont, Novotel, ibis, Mercure, and many others.

We are seeking a highly organized and efficient Assistant Manager for our Housekeeping department in Mumbai, India. In this role, you will work collaboratively with the Housekeeping Manager to ensure exceptional cleanliness standards and guest satisfaction throughout our property.

• Support the Housekeeping Manager in overseeing daily operations and team performance
• Coordinate and supervise the housekeeping staff to maintain optimal cleanliness standards
• Conduct regular inspections to ensure adherence to quality and safety protocols
• Manage inventory of cleaning supplies and equipment, focusing on cost-effective operations
• Provide on-the-job training and mentorship to housekeeping team members
• Facilitate effective communication between guests, housekeeping staff, and other departments
• Implement and maintain safety protocols and HACCP standards
• Assist in developing innovative housekeeping procedures to improve efficiency
• Handle guest concerns promptly and professionally, ensuring high customer satisfaction
• Participate in budgeting and cost control measures for the housekeeping department
• Ensure compliance with local health and safety regulations in Mumbai

• Minimum of five years of experience in a supervisory housekeeping role, preferably in a hotel or resort setting
• Bachelor's degree in Hospitality Management or related field preferred
• Strong knowledge of HACCP principles, safety protocols, and Indian hospitality standards
• Excellent attention to detail and ability to maintain high cleanliness standards
• Proficiency in inventory management, budgeting, and housekeeping management software
• Outstanding communication and interpersonal skills
• Demonstrated ability to train and develop team members
• Strong problem-solving and decision-making abilities
• Familiarity with local health and safety regulations in Mumbai
• Fluency in English; knowledge of Hindi or Marathi is a plus
• Flexibility to work varying shifts, including weekends and holidays
• Proven track record of leadership and team management in a fast-paced environment