Assistant Manager Housekeeping

Courtyard by Marriott; Mumbai; On-site; INR 800,000 - 1,100,000; Full time

Job summary

Courtyard by Marriott Mumbai Andheri East is seeking an entry level management professional to support day-to-day activities across Housekeeping, Recreation/Health Club and Laundry. You will work with staff to clean guestrooms and public spaces, perform inspections and uphold guest satisfaction while managing the operating budget.

The ideal candidate has a high school diploma (or GED) with relevant experience, or an associate degree in Hospitality/Business and no essential work experience

Qualifications

• High school diploma or GED; 1 year experience in the housekeeping or related professional area.
• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

Responsibilities

• Ensure OSHA regulations are up to date.
• Oversee all lost and found procedures.
• Prepare work assignments from rooms to be cleaned and prospective check-outs.
• Inventory stock to ensure adequate supplies.
• Communicate guest room status to the Front Desk in a timely manner.
• Work with Engineering on guest room maintenance needs.
• Follow loss prevention policies and ensure proper supplies and uniforms.
• Assist in supervising an inspection program for guestrooms and public spaces.
• Manage linen inventory and guest supplies; assist in ordering supplies.
• Supervise housekeeping in the absence of senior management.
• Provide feedback to staff to improve service performance.

Skills

Customer service

Team supervision

Communication skills

Education

High school diploma or GED

Associate degree in Hospitality or related major

Job description

Additional Information

Job Number: 26133377

Job Category: Housekeeping & Laundry

Location: CTS 215, Opposite Carnival Cinemas, Andheri Kurla Road, Andheri East, Mumbai Mahar 400059, India.

Schedule: Full Time

Located Remotely?: N

Position Type: Management

Job Summary

Entry level management position that focuses on supporting the day-to-day activities in Housekeeping, Recreation/Health Club and Laundry, if applicable. Position works with employees to clean and maintain guestrooms and public space. Completes inspections and holds people accountable for corrective action. Position assists in ensuring guest and employee satisfaction while maintaining the operating budget.

CANDIDATE PROFILE

Education And Experience

• High school diploma or GED; 1 year experience in the housekeeping or related professional area.
• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

OR

CORE WORK ACTIVITIES

Managing Housekeeping Operations and Budgets

• Ensures knowledge and understanding of OSHA regulations are up to date.
• Oversees all lost and found procedures.
• Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.
• Inventories stock to ensure adequate supplies.
• Ensures guest room status is communicated to the Front Desk in a timely and efficient manner.
• Works effectively with the Engineering department on guest room maintenance needs.
• Understands and complies with loss prevention policies and procedures.
• Ensures all employees have proper supplies, equipment and uniforms.
• Assists in supervising an effective inspection program for all guestrooms and public space.
• Manages linen inventory and guest supplies and assists in the ordering of supplies as necessary.
• Supervises Housekeeping and all related areas in the absence of the Director of Services or Housekeeping Manager.
• Observes service behaviors of employees and provides feedback to individuals; continuously strives to improve service performance.

Ensuring Exceptional Customer Service

• Handles guest problems and complaints seeking assistance from supervisor as necessary.
• Assists in the review of comment cards and guest satisfaction results with employees.
• Sets a positive example for guest relations.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

At Courtyard, we’re passionate about better serving the needs of travelers everywhere. It’s what inspired us to create the first hotel designed specifically for business travelers, and it’s why the Courtyard experience today empowers our guests, no matter the purpose of their trip. We’re looking for achievers who are passionate about providing a guest experience that goes above and beyond, enjoy being part of a small yet ambitious team, and love learning how to always improve – all while having fun.

In joining Courtyard, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.