Assistant Manager - Housekeeping

Hilton Hotels; Lucknow; Sur place; INR 400 000 - 700 000; Plein temps

Résumé du poste

Hilton Hotels in Lucknow is seeking an Assistant Manager Housekeeping to lead housekeeping on assigned floors, ensure top cleanliness, and deliver memorable guest experiences.

You will supervise staff, inspect rooms, coordinate with other departments, manage inventory, train new team members, and report on operations to improve guest satisfaction.

Qualifications

• Proven experience as a Floor Manager or similar in hospitality.
• Strong leadership and organizational skills.
• Excellent understanding of housekeeping procedures and standards.
• Ability to handle guest complaints and resolve issues efficiently.
• Good communication and interpersonal skills.
• Attention to detail and high standards of cleanliness.

Responsabilités

• Manage housekeeping staff on assigned floors adhering to cleanliness standards.
• Inspect rooms and facilities to meet high hotel standards.
• Manage inventory of supplies and equipment.
• Schedule shifts for optimal coverage.
• Handle guest requests and resolve housekeeping issues.
• Train new housekeeping staff to uphold standards.
• Coordinate with front desk and maintenance for smooth operations.
• Report KPIs like guest satisfaction and cleanliness ratings.

Connaissances

Leadership

Organizational skills

Housekeeping procedures

Guest service

Communication skills

Attention to detail

Description du poste

Exceptional Hospitality Starts with You

Picture yourself brightening someone s day. When you join our hotels team, that s exactly what you ll do every time you come to work! You will ensure the highest standards of cleanliness and guest satisfaction on assigned floors, supervise housekeeping staff, manage inventory, and coordinating with other departments to maintain a seamless operation. As an Assistant Manager Housekeeping , you re not just managing housekeeping staff - you re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality . Acting with Integrity and always doing the right thing. Inspiring others through Leadership . A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now , bringing urgency and discipline to every moment, knowing it can make a lasting impact.

In addition, this role requires the following minimum qualifications:

• Proven experience as a Floor Manager or similar role in the hospitality industry.
• Strong leadership and organizational skills.
• Excellent understanding of housekeeping procedures and standards.
• Ability to handle guest complaints and resolve issues efficiently.
• Good communication and interpersonal skills.
• Attention to detail and a commitment to maintain high standards.

Here s what you ll do during a typical day:

• Manage Housekeeping Staff: Lead and oversee the work of housekeeping attendants on assigned floors, ensuring adherence to cleanliness standards.
• Inspect Rooms and Facilities: Conduct regular inspections to ensure all rooms and public areas meet the hotel s high standards.
• Manage Inventory: Monitor and maintain housekeeping supplies and equipment, ensuring availability and proper usage.
• Schedule Shifts: Organize work schedules for housekeeping staff to ensure optimal coverage and efficiency.
• Handle Guest Requests: Provide excellent customer service to guests, making them feel welcome and addressing their needs. Address special cleaning requests and resolve any housekeeping-related issues promptly.
• Train New Employees: Mentor and train new housekeeping staff to uphold the hotel s standards of cleanliness and service.
• Coordinate with Other Departments: Work closely with the front desk, maintenance, and other departments to ensure smooth operations.
• Report on Operations: Track and report key performance indicators, such as guest satisfaction and cleanliness ratings.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.