Assistant Manager Front Desk

Hilton; India; Remote; INR 700,000 - 1,100,000; Full time

Job summary

Hilton in India is seeking an Assistant Duty Manager to oversee daily hotel operations and ensure guest satisfaction. You will coordinate front office, housekeeping, and F&B, respond to guest inquiries, resolve issues, and report on service trends to drive improvements.

Join our team to lead with hospitality, integrity, and teamwork, while managing emergencies and maintaining high standards of guest experience across shifts including nights and weekends.

Qualifications

• Experience in hotel operations or guest services, preferably in a supervisory role.
• Strong leadership and team management skills.
• Excellent communication with a guest-focused approach.
• Calm under pressure with practical problem-solving abilities.
• Proficient in hotel PMS and operational procedures.
• Able to work a flexible schedule, including nights, weekends, and holidays.
• Multilingual skills are a plus.

Responsibilities

• Deliver Guest Excellence: Respond promptly to guest inquiries, complaints, and special requests, ensuring a seamless and satisfying experience.
• Support Daily Operations: Oversee front office, housekeeping, and F&B functions to maintain smooth, high-standard hotel operations.
• Coordinate Across Teams: Facilitate clear communication between departments to align on guest needs and operational priorities.
• Resolve Issues Proactively: Handle escalated guest concerns and operational challenges with professionalism and efficiency.
• Manage Emergencies: Assist in crisis situations, ensuring guest safety and adherence to hotel protocols.
• Report & Improve: Prepare daily reports, track service trends, and support staff development to enhance performance and guest satisfaction.

Skills

Guest services

Leadership

PMS proficiency

Flexible schedule

Multilingual

Tools

PMS System

Job description

Job Identification: 213788

Job Category: Guest Services, Operations, and Front Office

Job Schedule: Full time

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! You will support smooth cross-departmental coordination, resolve guest issues promptly, and ensure service excellence across all touchpoints. As an Assistant Duty Manager , you’re not just overseeing daily hotel operations - you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Here’s what you’ll do during a typical day:

• Deliver Guest Excellence: Respond promptly to guest inquiries, complaints, and special requests, ensuring a seamless and satisfying experience.

• Support Daily Operations: Oversee front office, housekeeping, and F&B functions to maintain smooth, high-standard hotel operations.

• Coordinate Across Teams: Facilitate clear communication between departments to align on guest needs and operational priorities.

• Resolve Issues Proactively: Handle escalated guest concerns and operational challenges with professionalism and efficiency.

• Manage Emergencies: Assist in crisis situations, ensuring guest safety and adherence to hotel protocols.

• Report & Improve: Prepare daily reports, track service trends, and support staff development to enhance performance and guest satisfaction.

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

In addition, this role requires the following minimum qualifications:

• Experience in hotel operations or guest services, ideally in a supervisory role.

• Strong leadership and team management skills.

• Excellent communication with a guest-focused approach.

• Calm under pressure with practical problem-solving abilities.

• Proficient in hotel systems (PMS) and operational procedures.

• Able to work a flexible schedule, including nights, weekends, and holidays.

• Multi-linguistic skill is a plus.

Join an Award-Winning Workplace Culture

At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands (https://www.hilton.com/en/brands/) , and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.

Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.

Curious about life at Hilton? Explore our Careers Blog (https://jobs.hilton.com/blogs) to see why we’re more than a great place to stay—we’re a great place to work.