Assistant Manager - Food and Beverage Sales

Marriott Hotels India; Gurugram District; On-site; INR 420,000 - 700,000; Full time

Job summary

Marriott Hotels India is seeking an Assistant Manager F&B Sales to drive guest satisfaction and optimize food and beverage operations at our Gurugram property. The role emphasizes service excellence, teamwork, and achieving financial targets while upholding brand standards across all F&B outlets.

The candidate will lead service teams, mentor staff, and ensure a consistent, high-quality guest experience aligned with Marriott's service culture and quality expectations.

Qualifications

• High school diploma or GED plus 3 years in F&B or related area.
• 2-year degree in Food Service Management or Hospitality with 1 year F&B experience.

Responsibilities

• Oversees F&B operations to ensure guest and employee satisfaction.
• Provides excellent customer service and responds quickly to concerns.
• Demonstrates leadership, motivation and teamwork to improve service.
• Applies coaching skills and maintains brand service standards.
• Assists GM with quality audits and financial goals.

Skills

Customer service

Leadership

Teamwork

Coaching

Education

High school diploma or GED

2-year degree in Food Service Management or related

Job description

Assistant Manager F&B Sales

JOB SUMMARY

Position responsible for assigned food and beverage/culinary operations. Oversees guest and employee satisfaction, maintaining standards and meeting or exceeding financial goals.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 3 years experience in the food and beverage, culinary, or related professional area.
• 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1 year experience in the food and beverage, culinary, or related professional area.

CORE WORK ACTIVITIES

Assisting in Food and Beverage Operations

• Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.
• Provides excellent customer service to all employees.
• Responds quickly and proactively to employee's concerns.
• Uses coaching skills throughout the property.
• Demonstrates self confidence, energy and enthusiasm.
• Motivates and encourages staff to solve guest and employee related concerns.

Ensuring Exceptional Customer Service

• Provides excellent customer service.
• Responds quickly and proactively to guest's concerns.
• Understands the brand's service culture.
• Sets service expectations for all guests internally and externally.
• Takes ownership of a guest complaint/problem until it is resolved or it has been addressed by the appropriate manager or employee.
• Follows up to ensure complaints have been addressed to the guest's satisfaction.
• Develops a relationship with all guests to build repeated clientele internally and externally.

Additional Responsibilities as Assigned

• Complies with all corporate accounting procedures.
• Assists GM as needed with annual Quality audit.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity.

We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.

Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.

We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Experience Level Mid Level