Assistant Manager - Expense Reimbursement and Travel & Expense Operations

EY; Gurugram District; Vor Ort; INR 1.800.000 - 2.400.000; Vollzeit

Zusammenfassung

EY in Gurgaon seeks an Assistant Manager - Operations in CBS FIN Controlling-General Accounting to lead end-to-end Travel & Expense operations for a large employee base. You will ensure adherence to global expense policies, manage a high-performing team, and partner with cross-functional stakeholders to deliver compliant, timely reimbursements.

The role requires 6–8 years of progressive experience in Expense Reimbursement / T&E, with graduate/postgraduate qualifications in Commerce or

Qualifikationen

• End-to-end Travel & Expense processing with policy compliance.
• Experience in expense reimbursements and T&E operations.
• Leadership and capability-building of a processing team.

Aufgaben

• Manage end-to-end expense reimbursement processing including travel, meals, lodging, advances, forex and other claims.
• Ensure timely, accurate, and policy-compliant reimbursements per SLAs.
• Oversee expense claims review, exceptions, and complex case resolution.
• Lead a team of expense processors/analysts and drive performance
• Develop SOPs, training materials, and governance frameworks

Kenntnisse

Expense Reimbursement

Travel & Expense Operations

Team Leadership

Policy Compliance

MS Excel

Power BI

Power Automate

Concur

ERP Systems

Ausbildung

Bachelor of Commerce

MBA / Masters in Commerce

Tools

Concur

ERP Systems

Power BI

Power Automate

Jobbeschreibung

Assistant Manager - Operations - Operations - CBS - FIN - Controlling-General Accounting - Gurgaon

Requisition Id: 1753914

As a global leader in assurance, tax, transaction and advisory services, we hire and develop the most passionate people in their field to help build a better working world.

This starts with a culture that believes in giving you the training, opportunities and creative freedom.

At EY, we don't just focus on who you are now, but who you can become.

We believe that it’s your career and ‘It’s yours to build’ which means potential here is limitless and we’ll provide you with motivating and fulfilling experiences throughout your career to help you on the path to becoming your best professional self.

The opportunity : Assistant Manager-Operations-Operations-CBS - FIN - Controlling-General Accounting - Gurgaon

Operations : No Data Available

CBS - FIN - Controlling-General Accounting : Our enablement functions help everyone at EY operate more efficiently.

As a CBS professional, you will work across teams to provide the knowledge, resources and tools that help EY deliver exceptional quality service to our clients, win in the marketplace and support EY’s growth and profitability.

Major teams within CBS include Finance, Information Technology, Human Resources, Enterprise Support Services, Admin, Brand, Marketing and Communications, Quality and Risk Management.

With so many offerings, you have the opportunity to develop your career through a broad scope of engagements, mentoring and formal learning.

We aim to develop outstanding leaders who team to deliver on our promises to all of our stakeholders, besides playing a critical role in building a better working world for our people, clients and communities.

Your key responsibilities Technical Excellence

Job Title Assistant Manager – Expense Reimbursement / Travel & Expense (T&E) Function Finance Operations / Shared Services Experience 6–8 years of progressive experience in Expense Reimbursement / Travel & Expense Operations Location Gurgaon Qualification Graduate / Post Graduate in Commerce, Finance, or Accounting

Job Summary

The Assistant Manager – Expense Reimbursement is responsible for managing end to end Travel & Expense (T&E) and employee reimbursement operations while leading and developing a high performing processing team. The role ensures compliance with global expense policies, internal controls, and audit requirements across a large employee population. The position requires strong people management capabilities, stakeholder engagement, operational governance, and continuous improvement mindset in a high volume, deadline driven MNC environment.

Key Responsibilities

Operational Management

• Manage end to end expense reimbursement processing, including travel, meals, lodging, advances, forex, and other employee claims
• Ensure timely, accurate, and policy compliant reimbursements in line with organizational SLAs
• Oversee expense claims review, exception handling, and resolution of complex cases
• Manage employee advances & forex

Team Leadership & Performance Management

• Lead and manage a team of expense processors/analysts
• Allocate work, monitor productivity, ensure quality reviews, and meet daily/periodic targets
• Conduct performance reviews, coaching, and capability building for team members
• Drive a culture of compliance, accountability, and continuous improvement

Policy, Compliance & Audit Governance

• Interpret, implement, and enforce Travel & Expense policies
• Conduct expense audits, compliance reviews, and fraud investigations
• Identify and act on high-risk expense scenarios, including:
• Duplicate or split expense claims
• Policy overrides and limit breaches
• Recurring identical amounts or unusual claim patterns
• Ensure audit readiness and support internal/external audits

Stakeholder & Escalation Management

• Act as escalation point for employees, Partners, Finance, HR, Payroll, Tax, and Business leaders
• Provide policy clarifications, operational updates, and issue resolution
• Maintain strong collaboration across cross functional teams and shared services

Process Improvement, Systems & Automation

• Drive process standardization, optimization, and automation initiatives
• Partner on system enhancements, implementations, and process transitions
• Develop and maintain SOPs, policies, FAQs, training materials, and user communications
• Leverage Concur, ERP systems, Power BI, and Power Automate to improve visibility and control

Reporting & Financial Governance

• Prepare and review MIS, dashboards, and management reports (MTD/YTD volumes, TATs, exceptions, policy breaches)
• Monitor top claimants, duplicate trends, high risk expenses, and aging reports
• Support month end and year end close, reconciliations, and cash flow planning

Technical & Functional Skills

• Strong hands on knowledge of Expense Management Systems (Concur mandatory)
• Advanced proficiency in MS Excel; working knowledge of Power BI & Power Automate
• Strong understanding of expense reimbursement, T&E policies, payroll interfaces, and tax implications

Behavioral Competencies

• Strong people leadership and decision making capabilities
• Excellent analytical, risk assessment, and problem solving skills
• High attention to detail with ability to manage high volumes and tight timelines
• Effective communication, stakeholder management, and escalation handling

Skills and attributes

• Qualification Bachelor of Commerce
• Masters in Commerce MBA
• Experience Business Analysis (3+ years)
• Financial Analysis (3+ years)
• 6-8 years

What we look for

People with the ability to work in a collaborative manner to provide services across multiple client departments while following the commercial and legal requirements. You will need a practical approach to solving issues and complex problems with the ability to deliver insightful and practical solutions. We look for people who are agile, curious, mindful, and able to sustain positive energy, while being adaptable and creative in their approach.

What we offer

Fuelled by the brilliance of our people, EY has emerged as the strongest brand and the most attractive employer in our field, with market-leading growth over competitors. Our people work side-by-side with market-leading entrepreneurs, game-changers, disruptors, and visionaries. As an organization, we are investing more time, technology, and money than ever before in skills and learning for our people. At EY, you will have a personalized Career Journey and also the chance to tap into the resources of our career frameworks to better know about your roles, skills, and opportunities. EY is equally committed to being an inclusive employer, and we strive to achieve the right balance for our people—enabling us to deliver excellent client service while allowing our people to build their careers as well as focus on their wellbeing.

Join us in shaping the future with confidence.

Experience Level Mid Level