Assistant Manager – Customer Service

HypTechie; Thane; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Evonik India in Thane is seeking an Assistant Manager – Customer Service to own the Order-to-Cash cycle, coordinating with logistics, sales, accounts and global offices to ensure seamless customer service.

The role requires a graduate with SAP experience, 3+ years in customer service, and knowledge of import/export documentation and regulatory compliance. Ability to work cross-functionally and maintain accurate MIS reporting.

Qualifications

• Graduate degree mandatory.
• Certification in Supply Chain Management preferred.
• Minimum 3 years of relevant customer service experience.
• Hands-on SAP experience is essential.
• Strong knowledge of import/export documentation and regulatory compliance.
• Good interpersonal, communication and coordination skills.

Responsibilities

• Manage the end-to-end Order-to-Cash (O2C) process in SAP.
• Process orders, invoices, samples and shipments; coordinate with overseas teams.
• Prepare import/export documentation and regulatory compliance.
• Interact with customers via CRM, resolve queries and support receivables.
• Produce MIS reports and monitor collections.
• Provide backup support and exchange rate maintenance.

Skills

Communication

Interpersonal skills

Coordination

Education

Graduate degree

Supply Chain Certification

Tools

SAP

Job description

Location: Thane, Maharashtra, India
Company: Evonik India
Job Type: Full-Time

About Evonik

Evonik is one of the world’s leading specialty chemical companies, committed to enhancing life with innovation and sustainable technologies. At Evonik India, we believe in empowering our employees to take ownership, create impact, and drive customer‑centric excellence across all our operations.

Role Overview

As the Assistant Manager – Customer Service, you will be responsible for the complete Order-to-Cash (O2C) cycle, including order processing, customer interaction, shipment coordination, and documentation. The role involves collaboration with cross‑functional teams including logistics, sales, accounts, and global offices to ensure seamless customer experience and compliance with trade and regulatory guidelines.

Key Responsibilities

Order‑to‑Cash Operations

• Manage customer orders in SAP: creation of sales orders, invoices, purchase orders, goods receipts, etc.
• Oversee sample processing and customer sample deliveries.
• Coordinate with overseas teams for shipment schedules and import documentation.

Documentation & Compliance

• Ensure full documentation for High Seas sales, including contracts and invoicing.
• Prepare declarations for custom clearance: IUPAC, End‑Use Certificates, FSSAI, etc.

Customer Interaction

• Handle customer queries and complaints via CRM and in‑person visits when needed.
• Follow up on receivables, coordinate with the accounts team for account reconciliation and GST alignment.
• Assist in credit management, working closely with the India Accounts and Global Credit teams.

Reporting & MIS

• Collect and analyze sales and inventory data; generate MIS reports for Business Line (BL) managers.
• Monitor payment collections and generate outstanding (O/S) reports from SAP.

Support & Coordination

• Provide logistical expense coordination and support during exhibitions/events.
• Act as a backup for team members as required.
• Maintain updated exchange rate data (RBI, SAP, Customs) in the system.

Qualifications & Requirements

• Graduate degree (mandatory); Certification in Supply Chain Management preferred.
• Minimum 3 years of relevant experience in customer service.
• Hands‑on SAP experience is essential.
• Strong knowledge of import/export documentation and regulatory compliance.
• Good interpersonal, communication, and coordination skills.

Why Join Evonik?

• Join a global leader in specialty chemicals with a strong ethical and innovation‑driven culture.
• Work with an inclusive and supportive team.
• Opportunity for professional development and cross‑functional collaboration.
• Be part of a company committed to sustainability and customer excellence.