Assistant Manager – CSS (F/M/D)

Klüber Lubrication; Bengaluru; Hybrid; INR 900,000 - 1,300,000; Full time

Benefits offered by this job

Safe Environment

Health Insurance

Diversity & Inclusion

Personal Development

Sustainability & Social Commitment

Job summary

Klüber Lubrication India Pvt. Ltd. in Bengaluru seeks an Assistant Manager – CSS to manage existing and new orders, coordinate with Sales and Finance for credit approvals, and ensure timely dispatch and revenue realization.

You will also support export orders, master data accuracy, and pricing activities within ISO 9001:2015 aligned processes. Role requires SAP SD/O2C experience, vendor registrations, and strong communication skills to drive efficient Order-to-Cash operations across multiple

Qualifications

• Experience with SAP SD and Order-to-Cash (O2C) processes.
• Knowledge of SAP, CRM systems, and distributor/customer portals.
• Strong understanding of payment processes, receivables management, and taxation.
• Experience working within manufacturing and industrial sectors.
• Excellent communication skills, including written, verbal, and interpersonal communication.

Responsibilities

• Existing Order Management: monitor daily sales performance and review pending orders.
• New Order Management: manage vendor registration and support export documents.
• Post Order Management: generate sales analytics and coordinate returns, credit notes, and receivables.
• Continuous Improvement: identify process improvements and drive implementation across IT, Finance, Logistics and Sales.

Skills

Communication skills

Time management

Multitasking

Customer-centric mindset

Problem-solving

Tools

SAP SD

O2C processes

SAP

CRM systems

Distributor/customer portals

Microsoft Office

Job description

Working at Freudenberg: "We will wow your world!" This is our promise. As a global technology group, we not only make the world cleaner, healthier and more comfortable, but also offer our 52,000 employees a networked and diverse environment where everyone can thrive individually. Be surprised and experience your own wow moments.

Klüber Lubrication is a global leader in specialty lubrication and part of the Freudenberg Group. With subsidiaries in 30+ countries and partners worldwide, our custom solutions support nearly every industry - from automotive to food processing. Join us to drive innovation, sustainability, and lasting impact - Together beyond lubrication.

Benefits

• Safe Environment: We strive to ensure safety remains a top priority, and provide a stable environment for our employees.
• Health Insurance: Rely on comprehensive services whenever you need it.
• Diversity & Inclusion: We focus on providing an inclusive environment and recognize our diversity contributes to our success.
• Personal Development: We offer a variety of trainings to ensure you can develop in your career.
• Sustainability & Social Commitment: We support social and sustainable projects and encourage employee involvement.

Bangalore

Hybrid Work

Klüber Lubrication India Pvt. Ltd.

Assistant Manager – CSS (F/M/D)

Responsibilities

• A. Existing Order Management (Order Processing)
• Monitor daily sales performance by analyzing actual achievements against planned targets.
• Review pending orders with a focus on credit status and material availability.
• Coordinate with Sales and Finance teams for timely credit approvals and releases.
• Facilitate material dispatch planning and execution.
• Follow up payments and sales-related activities to ensure smooth order execution.
• B. New Order Management
• Manage vendor registration processes and support the preparation of tender-related documentation.
• Prepare proforma invoices and provide documentation support for export orders.
• Validate and create customer master records for both direct customers and end users.
• Manage pricing activities, including special price requests and system uploads.
• Review customer contracts and purchase orders to ensure compliance with company policies.
• Resolve channel partner queries and issues related to distributor and customer portals.
• C. Post Order Management
• Generate sales analytics and insights to support decision-making by the sales team.
• Coordinate customer complaint handling, including initiation and processing of customer returns.
• Manage credit notes and order-related corrections in coordination with Sales and Finance teams.
• Support credit limit management, credit checks, and payment reminder processes in collaboration with Finance.
• Coordinate and communicate delivery schedules with the Mysore operations team and channel partners.
• Manage receivables by resolving pricing discrepancies and payment delays in a timely manner.
• Ensure compliance with relevant ISO standards and maintain processes in accordance with ISO 9001:2015 requirements.
• Coordinate sample testing activities and provide analytical insights based on test results as required.
• D. Continuous Improvement
• Identify process improvement opportunities and drive implementation initiatives.
• Enhance data accuracy and integrity across systems and processes.
• Ensure regular updating and maintenance of customer master data.
• Collaborate with cross-functional stakeholders including IT, Finance, Logistics, and Sales to optimize Order-to-Cash processes.

Qualifications

• Hands-on experience with SAP SD module and Order-to-Cash (O2C) processes.
• Knowledge of SAP, CRM systems, and distributor/customer portals.
• Strong understanding of payment processes, receivables management, and taxation.
• Experience working within manufacturing and industrial sectors.
• Excellent communication skills, including written, verbal, and interpersonal communication.
• Strong time management skills with the ability to multitask and work under pressure.
• Customer-centric mindset with strong problem-solving capabilities.
• Proficiency in Microsoft Office applications.

The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.