Assistant Manager - Change Management

JLL; Gurugram District; On-site; INR 1,500,000 - 2,800,000; Full time

Job summary

JLL in India is seeking an experienced Change Management and PMO professional to drive global projects within the Sustainability Practice. You will manage end-to-end change programs across multiple regions, collaborate with sponsors, define roadmaps, and create communication plans.

The role requires 6-8 years of experience in managing local and global projects, strong stakeholder engagement, and hands-on delivery across people, process and technology.

Qualifications

• 6-8 years of experience in managing local and global projects across multiple geographies.
• Experience leading change and transformation projects spanning people, process and technology.
• Excellent communication skills and ability to present to various levels of the organization.

Responsibilities

• Manage change projects across multiple senior stakeholders globally.
• Support Change Team with PMO activities and project updates.
• Develop and implement change management plans, stakeholder mapping, and communication templates.
• Create and maintain project documentation with status reports, milestones, risks and mitigations.
• Facilitate meetings, distribute minutes, and maintain central documents (SharePoint).
• Collaborate with global stakeholders and sponsors across regions.
• Support end-to-end project lifecycles and training plan development.

Skills

Change management

PMO

Project management

Stakeholder management

Training planning

MS Office

Smartsheet

SharePoint

Communication

Education

Bachelor's degree

Tools

Smartsheet

SharePoint

Job description

About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 100,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 100,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

This position requires a clear communicator both verbal and written, organized with effective time management skills, demonstrating a willingness to learn, be an independent thinker, adapt to a rapidly changing environment, and must possess the highest standards of behavior, collaboration, and work ethic. The position is focused on supporting a global project to drive improvements across sustainability hubs that deliver Data, Analytics and Reporting services within our Sustainability Practice. The position is a full-time role.

The responsibilities are as follows:

• Manage change projects that span multiple senior stakeholders across the globe.
• Support Change Team in strategizing with project sponsors, challenging outcomes, proposing deliverables and producing business cases.
• Development and implementation of change management plans, including stakeholder mapping, roadmap definition, and creation of communication plans and templates.
• Create and maintain comprehensive project documentation, including detailed status reports that highlight critical milestones, risks, mitigations, and potential bottlenecks.
• Assist the Change Team with PMO activities, including providing project updates to key stakeholders, maintaining project timelines, and managing action trackers.
• Facilitate project meetings, ensuring timely distribution and proper filing of minutes.
• Update central document repository and content (e.g. updates to SharePoint content and FAQ documents)
• Work closely with global stakeholders, including project management counterparts in other regions and project sponsors.
• Support in simultaneously managing projects or workstreams at various stages of development.
• Support the development of to-be process maps, how-to-guides, standard operating procedures, and project plans for implementing newly designed processes.
• Review existing BAU processes and propose changes to drive improvements.
• Support the management of end-to-end project lifecycles, taking ownership of deliverables across all project stages.
• Overseeing ad hoc change activities e.g. adding users to a training portal
• Proactively identify and flag project risks and issues, actively engaging in troubleshooting, problem-solving, and tracking of key performance indicators.
• Support Change Team in ensuring projects are completed within scope, on schedule, within budget, and meet stakeholder expectations.
• undefined Qualifications and experience6-8 years’ of experience in managing local and global projects, ideally within a globally recognized Consulting firm (e.g. Big4) or delivering large scale global change & transformation projects within a relevant industry. Proven ability to analyze and work through complex problems, develop effective solutions, and communicate effectively with stakeholders. Experience of leading change and transformation projects that span across people, process and technology. Displaying experience beyond pure technology projects is a must. Comfortable with working across multiple geographies and cultures, virtually and across several time zones. Ability to work on multiple projects at the same time. Experience in developing and delivering training plans as part of the change.Relentless and tenacious drive to deliver results and achieve expected outcomes.Analytical ability, with experience of analyzing status quo, summarizing findings, and proposing improvements.Strong organizational skills and capacity to prioritize and elevate in a complex, fast paced environment.Hands on approach, excellent attention to detail and ownership of actions through to completion.Proactive team player, with experience of supporting colleagues in achieving collective objectives and fostering a collaborative work environment.Great communication skills are a must, combined with a proven track record of interacting with multiple stakeholders & delivering presentations to various levels of the organization.Ability to moderate large forums, facilitate dialog with stakeholders and build effective relationships An excellent level of English is mandatory, other languages are a plus.Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint). Experience with online tools (e.g. Smartsheet) is a bonus.Change management or Project management certification and experience in utilizing project management tools are additional benefits. What you can expect from usWe succeed together and believe the best inspire the best, so we invest in supporting each other, learning together and celebrating our success.Our Total Rewards program reflects our commitment to helping you achieve your career ambitions, recognizing your contributions, investing in your well-being, providing competitive benefits and pay. We can’t wait to see where your ambitions take you at JLL.