Assistant Manager -Banking

TP; Mumbai; On-site; INR 1,400,000 - 2,100,000; Full time

Job summary

TP in Malad, Mumbai is seeking an experienced Assistant Manager to lead Banking Operations. You will drive performance for international banking processes, manage a large FTE team, and ensure SLA and client satisfaction.

The role requires extensive BFSI experience, strong stakeholder skills, and proficiency in MS Excel with a focus on dashboards and reporting. Rotational shifts and regulatory compliance are part of the responsibilities.

Qualifications

• 6–10 years of BFSI/Banking Operations experience.
• At least 2+ years in an Assistant Manager role.
• Strong exposure to US Banking or UK Banking processes.
• Experience managing 100+ FTEs in international BPO/BFSI.
• Proficiency in MS Excel, reporting and operational dashboards.
• Excellent verbal and written communication and stakeholder management.

Responsibilities

• Drive operational performance for International Banking processes (US/UK).
• Lead and manage a 100+ FTE team, meeting SLA, KPI, quality, productivity, and client targets.
• Monitor daily operations and implement process improvements.
• Handle stakeholder and client interactions with regular performance updates.
• Analyze metrics, identify gaps, and drive action plans for better outcomes.
• Ensure compliance with banking regulations and risk policies.
• Manage attrition, engagement, development, and succession planning.
• Conduct performance reviews, coaching, and team-building.
• Collaborate with Quality, Training, WFM, and HR for operational excellence.

Skills

People management

Stakeholder management

Team management

Customer service

Analytical thinking

Communication skills

Education

Graduate/Postgraduate in any discipline

Tools

MS Excel

Reporting dashboards

Job description

Position: Assistant Manager - Banking Operations
Location: Malad, Mumbai
Industry: BFSI / International Banking Process
Shift: Rotational Shifts

Key Responsibilities:

• Manage and drive operational performance for International Banking (US Banking / UK Banking) processes.
• Lead and manage a team of 100+ FTEs while ensuring achievement of SLA, KPI, quality, productivity, and client satisfaction targets.
• Monitor daily operations and implement process improvement initiatives to enhance efficiency and customer experience.
• Handle stakeholder and client interactions, providing regular performance updates and business insights.
• Analyze operational metrics, identify gaps, and drive action plans to improve business outcomes.
• Ensure compliance with banking regulations, risk management policies, and organizational standards.
• Manage attrition, employee engagement, team development, and succession planning.
• Conduct performance reviews, coaching sessions, and team-building initiatives.
• Collaborate with Quality, Training, WFM, and HR teams to achieve operational excellence.

Requirements:

• Graduate/Postgraduate in any discipline.
• 6 to 10 years of experience in BFSI/Banking Operations with at least 2+ years in an Assistant Manager role.
• Strong exposure to US Banking or UK Banking processes.
• Proven experience in managing 100+ FTEs in an international BPO/BFSI environment.
• Strong knowledge of banking operations, customer service, risk, compliance, and process management.
• Excellent people management, stakeholder management, and client-facing skills.
• Strong analytical and problem-solving abilities.
• Proficiency in MS Excel, reporting, and operational dashboards.
• Excellent verbal and written communication skills.

Preferred Experience:

• Experience in Retail Banking, Consumer Banking, Cards, Mortgage, Fraud, AML/KYC, Collections, or Financial Operations.
• Exposure to Lean Six Sigma or process improvement methodologies will be an added advantage.

Keywords:

Assistant Manager, Banking Operations, BFSI, US Banking, UK Banking, International Process, Retail Banking, Mortgage, Cards, AML, KYC, Fraud Operations, Operations Management, Team Management, Stakeholder Management, BPO, Banking Process, Malad Mumbai, International BPO.