Assistant Manager - Agency Management, Collection Field

SBI Payment Services Pvt. Ltd.; NTR; Presencial; INR 900.000 - 1.200.000; Jornada completa

Descripción de la vacante

SBI Card is seeking an Assistant Manager - Agency Management, Collection Field South to oversee collections for an allocated portfolio in the field, coordinating with vendors and NFTEs to meet targets. The role emphasizes timely reviews, adherence to compliance guidelines, and data security across field activities.

The candidate will conduct field visits, monitor performance, and ensure proper documentation and invoicing processes while supporting a diverse, inclusive work environment.

Formación

• Post-Graduate / Graduate degree in any discipline.
• Experience in Collection Processes is preferred.
• Credit card domain knowledge is a plus.

Responsabilidades

• Manage all collections processes for allocated portfolio in the assigned CD/Area.
• Allocate portfolio to vendors/NFTEs and review performance to meet business targets.
• Formulate incentive plans for NFTEs to increase productivity and DRR.
• Ensure adherence to settlement waivers and hardship tools as defined.
• Conduct field visits and document activities in Collect24.

Conocimientos

Credit Card knowledge

Analytical Ability

Stakeholder Management

Problem Solving

Result Orientation

Process Orientation

Educación

Post-Graduate / Graduate in any discipline

Descripción del empleo

Assistant Manager - Agency Management, Collection Field South

SBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. At SBI Card, the motto 'Make Life Simple' inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone. SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, color, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work.

What’s in it for YOU

SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees

• Dynamic, Inclusive and Diverse team culture
• Gender Neutral Policy
• Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits
• Commitment to the overall development of an employee through comprehensive learning & development framework

Role Purpose

• Responsible for the management of all collections processes for allocated portfolio in the assigned CD/Area basis targets set for resolution, normalization, rollback/absolute recovery and ROR.
• Conduct timely allocation of portfolio to aligned vendors/NFTEs and conduct ongoing reviews to drive performance on the business targets through an extended team of field executives and callers.
• Formulate tactical short term incentive plans for NFTEs to increase productivity and drive DRR.
• Ensure various critical segments as defined by business are reviewed and performance is driven on them.
• Ensure judicious use of hardship tools and adherence to the settlement waivers both on rate and value.
• Conduct ongoing field visits on critical accounts and ensure proper documentation in Collect24 system of all field visits and telephone calls to customers.
• Raise red flags in a timely manner basis deterioration in portfolio health indicators/frauds and raise timely alarms on critical incidents as per the compliance guidelines.
• Ensure all guidelines mentioned in the SVCL are adhered to and that process hygiene is maintained at aligned agencies.
• Ensure 100% data security using secured data transfer modes and data purging as per policy.
• Ensure all customer complaints received are closed within time frame.
• Conduct thorough due diligence while onboarding/offboarding/renewing a vendor and all necessary formalities are completed prior to allocating.
• Ensure agencies raise invoices timely.
• Monitor NFTE ACR CAPE as per the collection strategy.

Measures of Success

• Portfolio Coverage
• Resolution Rate
• Normalization/Roll back Rate
• Settlement waiver rate
• Absolute Recovery
• Rupee collected
• NFTE CAPE
• DRA certification of NFTEs
• Absolute Customer Complaints
• Absolute audit observations
• Process adherence as per MOU

Technical Skills / Experience / Certifications

• Credit Card knowledge along with good understanding of Collection Processes.
• Competencies critical to the role Analytical Ability Stakeholder Management Problem Solving Result Orientation Process Orientation.
• Qualification Post-Graduate / Graduate in any discipline.
• Preferred Industry FSI Experience Level Mid Level.