Assistant Manager

Standard Chartered India; Mumbai; Hybrid; INR 900,000 - 1,300,000; Full time

Benefits offered by this job

Flexible work options

Wellbeing program

Learning culture

Inclusive environment

Job summary

Standard Chartered India is seeking a capable professional to oversee DP Operations and governance decks, ensuring timely, accurate dashboard reporting and KPI metrics. The role focuses on risk controls, regulatory compliance, process improvements, and collaboration across Wealth Management Operations to support audit readiness and timely issue resolution.

Ideal candidates will have a data-driven mindset, graduate with capital markets exposure, and ability to work across frontline teams and

Qualifications

• Graduate with knowledge of Capital Markets and risk controls.
• Experience in creating dashboards, KPI metrics, and governance decks is preferred.
• Ability to work across multiple units and drive process improvements.

Responsibilities

• Generate and review dashboards, KPI metrics, and governance decks for timely reporting.
• Maintain control environment by monitoring checks, flags, and root-cause analyses.
• Escalate risk issues promptly and drive corrective actions.
• Collaborate with multiple units within the Wealth Management Operations for issue resolution and regulatory compliance.

Skills

Data Science

Capital Markets knowledge

MS Office

Education

Graduate

Capital Markets Certification

Tools

MS Office

Job description

• The role requires the person to ensure Staff timely & accuracy whilst preparation of various Dashboard, KPI metrics & governance decks
• Accountable to maintain constant vigil over checks and controls in specific areas including all the activities of the unit and bring out exceptions / gaps in a timely manner in order to remediate and address root causes.
• Understand and implement goals and vision.
• Maintain service level agreement metrics on turnaround and accuracy
• Use metrics to drive decisions around service delivery improvements.
• Identify opportunities for process improvements and remove process “bottle necks”.
• Assess process health (through key metrics) & identify broken processes that requires redesign
• Use customer/stakeholders feedback to continuously re- engineer processes
• Liaise with other units within the Bank for operations related issues/updates/support required including those relating to Wealth Management Operations
• Ensure prompt and early escalation of both existing and potential risk issues
• Facilitates “meaningful” root cause analysis ( not just categorizing errors) and implements
• corrective actions
• Awareness and Respect of local regulations, group and business policies, business standard procedures and best practices
• Comply with rules and regulations and country policies with respect to Wealth Management operations and ensure adequate controls measures are in place for regular monitoring of the same.
• Effectively and collaboratively identify, elevate, mitigate and resolve risk, conduct and compliance matters.
• Support Operational and Call back related activities / issues/ errors by having oversight
• Tracking and closure of A3 initiatives
• Ensure audit readiness at any point of time. Audit – Liaising with the stakeholders to provide the details as sought by the auditors. Reviewing the submission and identify gaps if any before sharing with audit team, assist in drafting the response reviewing with management and incorporating changes as applicable.

Job Summary

• The role requires the person to ensure Staff timely & accuracy whilst preparation of various Dashboard, KPI metrics & governance decks
• Accountable to maintain constant vigil over checks and controls in specific areas including all the activities of the unit and bring out exceptions / gaps in a timely manner in order to remediate and address root causes.
• Understand and implement goals and vision.
• Maintain service level agreement metrics on turnaround and accuracy
• Use metrics to drive decisions around service delivery improvements.
• Identify opportunities for process improvements and remove process “bottle necks”.
• Assess process health (through key metrics) & identify broken processes that requires redesign
• Use customer/stakeholders feedback to continuously re- engineer processes
• Liaise with other units within the Bank for operations related issues/updates/support required including those relating to Wealth Management Operations
• Ensure prompt and early escalation of both existing and potential risk issues
• Facilitates “meaningful” root cause analysis ( not just categorizing errors) and implements
• corrective actions
• Awareness and Respect of local regulations, group and business policies, business standard procedures and best practices
• Comply with rules and regulations and country policies with respect to Wealth Management operations and ensure adequate controls measures are in place for regular monitoring of the same.
• Effectively and collaboratively identify, elevate, mitigate and resolve risk, conduct and compliance matters.
• Support Operational and Call back related activities / issues/ errors by having oversight
• Tracking and closure of A3 initiatives
• Ensure audit readiness at any point of time. Audit – Liaising with the stakeholders to provide the details as sought by the auditors. Reviewing the submission and identify gaps if any before sharing with audit team, assist in drafting the response reviewing with management and incorporating changes as applicable.

Key Responsibilities

The role is a replacement hire for an existing staff member who currently manages several critical Depository Participant (DP) and operational tasks.

• Key responsibilities include generating fortnightly alerts from the DPSecure system to monitor relevant activities and ensure timely action. The staff regularly follows up with frontline teams to ensure these alerts are closed within required timelines, supporting ongoing compliance and operational efficiency.
• They verify client details and respond to queries from frontline staff and branches regarding activation and status of client Demat accounts, helping resolve account-related issues promptly. The role also involves handling queries on NSDL and CDSL portals, ensuring accurate and efficient use of these depository systems.
• Regulatory responsibilities include preparing and submitting quarterly regulatory reports, which support adherence to statutory and compliance requirements. The staff maintains health checklists for DP Operations and WMO, monitoring key process and control parameters to ensure operational robustness.
• In addition, they manage M7-related activities for DP processes, which likely involves tracking process performance, issues, or metrics within a defined operational framework or system.
• Overall, this position is essential for maintaining smooth DP Surveillance activity, ensuring timely alert handling, supporting frontline and branch teams, managing depository-related queries, and meeting regulatory and internal governance requirements.

Governance

• Ensuring compliance with the highest standards of regulatory and business conduct and compliance practices as defined by internal and external requirements.
• Accountable for satisfactory closure of issues / gaps arising from Internal Audits, peer reviews and regulatory reviews.

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, elevate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders

• Stakeholders across SCB WM Ops
• Operation
• Business
• Products
• Technology
• Process Development Unit
• Process & Policy

Other Responsibilities

• Embed Here for good and Group’s brand and values in Wealth Management, Demat operations team; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats)

Our Ideal Candidate

• Data Science
• Graduate. Supplementary certifications related to Capital Markets preferred.
• Prior experience of 1-3 years preferably in areas related to Capital Markets/Finance.
• Good knowledge of Broking and basic working knowledge of MS Office & process management
• Cross team collaboration – Proactive engagement with Business Units and all responsible persons in the unit.
• Clear understanding of the Company’s and Regulatory KYC norms
• Good domain knowledge of functioning of Capital Markets.

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together We

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What We Offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.