Assistant Manager

Nivabupa; Dadri; On-site; INR 400,000 - 700,000; Full time

Job summary

Nivabupa is seeking a healthcare operations professional to streamline hospital processes and insurance claim facilitation. The role focuses on reducing friction for patients, expediting pre-authorization and discharge, and coordinating with TPAs, insurers and providers to optimize treatment packages.

The ideal candidate will have strong communication, relationship-building abilities, and a sales-oriented mindset to improve customer experience and minimize query rates.

Qualifications

• Graduate with exposure to hospital operations or TPA/insurance.
• Masters or Diploma in Healthcare administration desirable.
• Strong knowledge of hospital billing and insurance processes.

Responsibilities

• Enhance patient experience during admission, stay and discharge.
• Facilitate smooth insurance claims and pre-auth processes.
• Coordinate with TPAs, insurers, and providers to optimize treatment and packages.
• Reduce query escalations and improve turnaround times.
• Engage with providers to strengthen relationships and service delivery.

Skills

Hospital operations understanding

Health insurance & TPAs

Customer relationship building

Communication & follow-up

Sales orientation & engagement

Analytical mindset

Education

Graduate

Masters or Diploma in Healthcare administration

Job description

Job Summary:

The person would be responsible for seamless insurance claim facilitation forhospitalized patients while ensuring effective cost management as well.

The role focuses on enhancing customer experience, enabling hassle free admission and discharge,coordinating with TPAs, insurer, providers and optimizing treatment and packages, faster claimapprovals and reduce query rates.

Key Responsibilities:

• 1. Customer Experience: Hand Hold Patient during Hospital Journey
• 2. Customer: Improve trust and reduce anxiety through facilitation
• 3. Reduce Insured Escalations
• 4. Speed: Improve Pre-auth and Discharge TAT
• 6. Provider Engagement: Strengthen PPN/NPPN relationships

Key Requirements – Education & Certificates

• 1. Graduate
• 2. Masters or Diploma in Healthcare administration
• 3. 2-4 years Experience of working in Hospital operations or TPA/ Insurance

Key Requirements - Experience & Skills (Must have)

• 1. Strong understanding of Hospitals operations, health insurance, TPAs and hospital billing
• 2. Ability to build trust and customer relationships
• 3. Excellent communication and follow up skills
• 4. Sales orientation with customer engagement skills
• 5. Analytical mindset and long-term relationships.