Assistant Manager

Merrill; Chennai District; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Bank of America Global Business Services in India is seeking experienced professionals to verify transactions across products like LC, Collections, OA, and Trade Finance, ensuring processing aligned with SLA and policy. The role focuses on risk controls, governance, and escalation management in a high-volume environment.

Qualified candidates have 6–8 years of experience in trade finance, strong analytical skills, and CDCS certification.

Qualifications

• Graduation or post-graduation, preferably in commerce.
• CDCS certification is required.
• 6–8 years of relevant experience in Trade Finance and process excellence.

Responsibilities

• Mentor associates, enable talent, provide guidance, and encourage morale and performance improvements
• Respond to escalation emails from internal partners & business contacts
• Partner with teams and facilitate prioritization of work as per business need
• Ensure and drive strong process controls and governance around SLA and metric management
• Interact and build rapport with business partners & stakeholders
• Approve high value transactions as per delegated authority

Skills

International Trade Finance

Letters of Credit

Operational Risk

Trade Finance

Process Mapping

SOP Writing

Stakeholder Management

Analytical Thinking

Attention to Detail

Team Leadership

Education

Commerce degree

CDCS certification

Job description

Job Description

About Us

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We're devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Global Business Services

Global Business Services delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed, globally integrated delivery model and globally resilient operations.

Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational excellence and innovation.

In India, we are present in five locations and operate as BA Continuum India Private Limited (BACI), a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services.

Process Overview

Global Wholesale Banking Operations comprises operations for Commercial and Corporate banking clients. These operations support the business across US, Asia Pacific, & EMEA regions. GWBO functions include implementation and servicing of credit, depository and treasury products, processing of payments and processing of trade finance transactions.

Job Description

Individual will be required to Verify Transactions across all products including Letter of Credit, Collections, Open Account, Supply Chain Finance etc. He /She will be involved in managing the daily transactions which are received for processing as per Service Level Agreement and in accordance with Bank of America policy and applicable regulations.

Responsibilities

• Mentor associates, enable talent, provide guidance, and encourage morale and performance improvements
• Respond to Escalation emails from internal partners & business contacts
• Partner with the teams and facilitate prioritization of work as per business need
• Ensure and drive strong process controls and governance around SLA and metric management
• Interact and build rapport with Business Partners & stakeholders
• Engage key stakeholders across levels and work through building agreement across solutions
• Approve high value transactions as per agreed 'Delegation of authority'
• Identify and suitably escape risk issues or controls gaps, work towards risk mitigations through controls enhancements and create a risk proactive team culture, following the risk framework all through.
• Adopt an innovative approach to work and continuously identify and highlight process improvement opportunities
• Ability to analyze data and come up with strategies of effective capacity utilizations
• Understand and review global regulatory/compliance policies and identify controls
• Provide Subject Matter Expertise and Guidance to the team.
• Coach and train seasoned SMEs to create adequate backups.

Requirements

Education

Graduation / Post Graduation - Preferably Commerce. NO BTECH

Certifications - CDCS

Experience Range

6-8 Years of relevant experience

Foundational Skills

• International Trade Finance / Letters of Credit
• Business Process Excellence - Quality Assurance & Management, SOP Writing/Update Sharing, Process Map Creation │ Expert
• Operational Risk - Inadequate or failed internal processes, people, and systems or from external events │ Advanced
• Trade Finance - LC / SCF / OA / Collections / SBLC │ Advanced
• Trade Finance - Basic Overview, Trade Product Knowledge, Trade Life Cycle & Other Products │ Advanced
• Issues, Risks and Control Enhancements - Identification, documentation, monitoring, escalation and timely resolution of issues, risks, and controls │ Advanced
• Flexible and Open-Minded │ Expert
• Positive Impact and Influence │ Expert
• Developing Others │ Expert
• Active Listening │ Expert
• Attention to Detail │ Expert
• Analytical Thinking │ Expert
• Critical Thinking │ Expert
• Communication Skill - Verbal/Written │ Expert
• Design Thinking │ Expert
• Process re-engineering skills │ Expert
• Customer Focus │ Advanced
• Stakeholder Management & Network/Relationship Building │ Advanced
• Strive for Excellence/Change Management │ Advanced
• Empathy/Managing Emotions - Emotional Intelligence │ Advanced
• Inclusive Leadership/Manager and