Team leader

Bank of America; Gurugram District; On-site; INR 450,000 - 700,000; Full time

Job summary

Bank of America in Gurugram is seeking candidates for the Deposit Management Team within Global Wholesale Banking Operations. The role focuses on opening, closing, and maintaining corporate DDA and savings accounts, with cross-functional interaction via GFS, OBA, and iCon.

Ideal applicants will have strong communication, attention to detail, and time management skills, with preference for Treasury knowledge and flexibility for shifts in a fast-paced corporate environment.

Qualifications

• Knowledge of Treasury domain (good to have)
• Strong business acumen with good written and verbal communication skills
• Eye for detail with strong analytical skills
• Excellent time management skills
• Flexible for shifts

Responsibilities

• Opening/Closing/Maintenance of DDA/Savings Accounts for corporate clients.
• Handle onboarding channels via email and applications like GFS, OBA, iCon.
• Adhere to SLAs and regulatory metrics; manage status queries from internal customers.
• Coordinate with onshore and offshore teams via email and chats.

Skills

Strong communication

Attention to detail

Team player

Microsoft Excel

Job description

Job Description

About Us At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Global Business Services

Global Business Services delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed, globally integrated delivery model and globally resilient operations. Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational excellence and innovation. In India, we are present in five locations and operate as BA Continuum India Private Limited (BACI), a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services.

Process Overview

Global Wholesale Banking Operations comprises operations for Commercial and Corporate banking clients. These operations support the business across US, Asia Pacific, & EMEA regions. GWBO functions include implementation and servicing of credit, depository and treasury products; processing of payments and processing of trade finance transactions.

Deposit Management Team

Deposit Management Team deals with Opening/Closing/Maintenance of DDA/Savings Accounts for corporate clients. Entry channels for receiving work is through emails and applications like Global Fulfillment Solutions (GFS), OnBoard Assist (OBA) & iCon - Intuitive Connections. Major Activities - Analysis Fees, Balance Transfer, Identification of Treasury Services, Closing of Account.

• Account Opening deals with Opening of corporate DDA Accounts and verifying/authenticating legal documents and uploading them on Bank Repository
• Account Closing deals in closing of Corporate Accounts and deletion of Treasury services, including balance transfer and charging of analysis fees
• Legal Name Change (LNC) Team perform ensures entity changes are happening across the globe to deliver client satisfaction
• Authority Management (AM) is a global workflow solution simplifying how the Bank manages client entity and account level authorities through Authority Profiles - Workflow within Onboard Assist (OBA) application utilized by both Fulfillment and Servicing teams to manage signers/authorities. Users may setup a single Authority Management case that contains multiple region entity provided they are from the same Family GCI
• Responsible to ensure that the tasks are completed within the given Service Level Agreements (SLAs)
• Need to adhere and meet all Risk, Control and Regulatory Metrics defined for the business
• Deliver & manage individual targets & contribute towards process metrics - Productivity, Turnaround Time and Accuracy
• Adhere to the Non Negotiable Tasks (NNTs)
• Manage regular conversations through emails & online chats with onshore & offshore teams
• Provide resolution to the status requests and queries from internal customers

Requirements

Knowledge of Treasury domain (good to have) Strong business acumen with good written and verbal communication skills Must have eye for detail and should possess strong strategic & analytical skills Excellent time management skills Flexible for shifts

Education

Graduation/Post-Graduation Certifications If Any NA

Foundational skills

• Good Communication & Interpersonal skills
• Should be a team player
• Good understanding of Microsoft Excel and Outlook
• Excellent time management skills

Desired skills

• Excellent oral/written communication skills
• Organized and able to multi-task in a fast-paced environment
• Highly motivated, able to work independently and self-starter
• Willingness to learn and adapt to changes
• Stakeholder Management

Work Timings

Shift Window: 20:30 - 06:30 IST (Monday to Friday)

Job Location

Gurugram

About Us

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us! Partnering Locally Learn about some of the ways Bank of America is making a difference in the communities we serve. Global Impact Learn about the six areas that guide Bank of America's efforts to help make financial lives better for customers, clients, communities and our teammates. Opportunity and Inclusion Each employee brings unique skills, background and opinions. We see opportunity and inclusion as our platform for innovation and a key component in our success. Our Values Learn about our four values that represent what we believe.