Assistant Manager

Emerson; Chennai; On-site; INR 1,800,000 - 3,000,000; Full time

Job summary

Emerson in Chennai, India, is seeking an experienced Senior Customer Support professional to lead the order management function across multiple regions. You will drive KPIs, coach the team, and ensure accurate, timely order execution while coordinating withSales, Engineering, Planning, and Finance.

The role emphasizes proactive risk management, adherence to CPDC processes, and strong stakeholder communication. Fluency in English and Hindi is required to support India-wide customers.

Qualifications

• Bachelor's degree or equivalent qualification required.
• 10+ years of experience in customer support or order management.
• Experience managing customers and end-to-end order execution.
• Experience supervising at least one team member.
• Strong MS Office and ERP experience.

Responsibilities

• Ensure compliance with Emerson ethics, trade compliance, business unit, safety, quality, and CPDC process requirements.
• Lead the Customer Support team by setting clear performance metrics, reviewing progress, coaching team members, and driving accountability for results.
• Manage customer orders across all assigned regions and guide team members in effectively handling their allocated regions.
• Review customer purchase orders and ensure sales orders accurately reflect agreed terms, documentation, and delivery requirements; promptly report and resolve exceptions.
• Coordinate with Sales, Application Engineering, Order Administration, Planning, Manufacturing, Quality, Finance, Logistics, and customers to ensure smooth and timely order execution.
• Submit required documents for approval, secure timely approvals, and coordinate dispatch and shipment in accordance with customer purchase order terms.

Skills

Customer support

Order management

People management

Stakeholder management

Communication skills

English and Hindi

Independent work

Prioritization

Strategic thinking

Education

Bachelor's degree or equivalent

Tools

MS Office

ERP systems

Job description

In This Role, Your Responsibilities Will Be:

• Ensure compliance with Emerson ethics, trade compliance, business unit, safety, quality, and CPDC process requirements.

• Lead the Customer Support team by setting clear performance metrics, reviewing progress, coaching team members, and driving accountability for results.

• Manage customer orders across all assigned regions and guide team members in effectively handling their allocated regions.

• Review customer purchase orders and ensure sales orders accurately reflect agreed commercial terms, documentation, and delivery requirements; promptly report and resolve exceptions.

• Coordinate with Sales, Application Engineering, Order Administration, Planning, Manufacturing, Quality, Finance, Logistics, and customers to ensure smooth and timely order execution.

• Submit required documents for approval, secure timely approvals, and coordinate dispatch and shipment in accordance with customer purchase order terms.

• Drive monthly CPDC parts shipments and sales in line with the sales and operations plan.

• Proactively monitor order risks and work with relevant stakeholders to maintain zero liquidated damages exposure for orders managed by the CPDC Customer Support team.

• Conduct periodic order and performance review meetings and provide clear, timely updates to all stakeholders.

• Support collection of advance payments, overdue accounts receivable clearance, customer dispatch clearance, and other commercial actions needed for order execution.

• Monitor finished-goods inventory aging and work with customers and internal teams to enable timely dispatch.

• Capture lessons learned from order execution, share best practices with the team, and implement process improvements and cost-saving ideas. Plan resources for current and future workload based on the sales plan.

Who You Are:

• You promote a sense of urgency and establishes and enforces individual accountability in the team, you see the big picture, constantly imagines future scenarios, and creates strategies to sustain competitive advantage, you serve as a strategic partner to build, grow, and maintain profitable and long-lasting relationships with key accounts

For This Role, You Will Need:

• A degree or equivalent qualification, with at least 10 years of relevant experience in customer support, order management, or a related function.

• Demonstrated experience managing customers and end-to-end order execution.

• Prior people-management or team-coordination experience, including the ability to manage at least one team member.

• Strong working knowledge of Microsoft Office applications and experience using enterprise resource planning systems and other department-specific digital tools.

• Good interpersonal, stakeholder-management, presentation, and written and verbal communication skills.

• Proficiency in English and Hindi to effectively support customers across North, East, West, and Central India.

• Ability to work independently, manage priorities, conduct structured reviews, and deliver results with minimal supervision.

Preferred Qualifications That Set You Apart:

• Working knowledge of Parts Distribution Center processes and customer order workflows is preferred.

• Experience in the valve industry or an industrial products environment.

• Knowledge of Flow Controls products and product lines.

• Strong customer focus with the ability to build lasting relationships and resolve concerns constructively.

• Effective problem-solving skills and the ability to identify practical process improvements.

• A collaborative style that treats team members and stakeholders with respect.

• Demonstrated integrity, perseverance, drive for results, and commitment to ethics and values.

• Interpersonal skills and able to relate well with all levels of staff

• Time Management, focusing on results while dealing with ambiguity

• Problem Solving Skills

Our Culture Commitment to You:

• This philosophy is fundamental to living our company s values and our responsibility to leave the world in a better place. Learn more about our Culture Values and about Diversity, Equity Inclusion at Emerson. If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: .

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.