Assistant Facility Manager

JLL; Hyderabad; On-site; INR 900,000 - 1,200,000; Full time

Job summary

JLL Hyderabad is seeking a hands-on Facilities Management professional to lead site operations, manage outsourced service contracts, and ensure high standards of service delivery at the client site.

You will develop SOPs for soft services, monitor KPIs, coordinate vendor activities, and ensure health and safety compliance while driving continuous improvements in building operations.

Qualifications

• Tertiary qualifications in property, building or facilities management preferable.
• Contract administration experience required.
• Strong interpersonal skills and ability to interact with a wide range of client staff.

Responsibilities

• Site Operations Management and contract oversight to meet client SLAs.
• Manage all outsourced service contracts and personnel, including inspections and quality management of service delivery.
• Develop and implement building procedures and performance measures for reliable systems and methods.
• Ensure adequate supply of materials and services for proper operation; enter approved contracts.
• Routinely inspect contracted services to maintain KPI targets and scorecards.
• Coordinate with stakeholders to plan internal events and daily closures of snags.
• Ensure health, safety and emergency procedures are maintained and staff undergo inductions.

Skills

Contract Administration

Facilities Management

Vendor Management

Health & Safety

Operations Management

Client Liaison

Education

Bachelors in Facilities Management

Diploma/Certificate in Building Management

Tools

MS Office

CMMS

ERP System

Job description

Job Description:

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented peopleand empowering them tothrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented peopleand empowering them tothrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

ROLE AND RESPONSIBILITIES

OVERALL ROLE

The requirement is for a mindset that is very hands‑on, energetic, helpful and straight forward. Achieve excellence in maintenance service programs at teh client site, obtaining the highest possible standards and practices. Manage the scope of contracts to ensure agreed deliverables are met within the stipulated time. To provide comprehensive facility, contract and procurement management for services to the client, with a focus on continuous improvement. To achieve financial and other targets established by the Facility Manager. Achievement of the Key Performance Indicators and Service Level Agreements targets.

POSITION GOALS

• Set up Standard Operating Procedures for the management of Soft services and ensure compliance at site.

• Must be able to recognize system shortcomings and respond to operational and emergency situations
• Achievement of the Key Performance Indicators and Service Level Agreement targets.

MAJOR RESPONSIBILITIES

• Site Operations Management
• Manage all outsourced service contracts and Jones Lang LaSalle personnel, including inspections and quality management of service delivery – this includes all cleaning functions i.e. administration, Reception, pest control and client services
• Develop and implement building procedures and performance measures to ensure simplification and accuracy of work methods and reliability of systems
• Ensure an adequate supply of materials and service for the proper operation of the buildings and enter into supply and service contracts as approved by the client
• Routinely inspect all contracted services to ensure performance measures are being maintained according to their defined SLAs and scorecards
• Plan, organize and arrange internal events for any processes or business
• Actively coordinate with builder on daily closure of snags and focus on continuous enhancement of service deliveries related to building activities
• Ensure continuous supply of office stationery and consumables to maintain business continuity with defined inventory on site
• Capture cost and tracking methods for all consumables and other supplies
• Achieve client satisfaction as per expectations

• 24/7 emergency call support and site attendance is required
• Monitoring GUTS tickets for closure
• Audit the Asset register from time to time `

• Staff Management
• Manage and assist with the personal development of all direct reports
• Develop and manage succession plans for all direct reports
• Actively seek to train subordinates in all aspects of the non‑technical services

• Vendor Management
• Vendor grooming and real time monitoring of services and periodic reviews
• Manage service contracts including inspections and quality management of service delivery
• Ensure timely payment to vendors
• Follow a structured vendor management program as per client specifications which includes monthly meetings with vendors with a proper agenda and carrying out relationship health checks

• Health management
• Ensure compliance with statutory regulations on fire, health and safety standards.
• Ensure all safety procedures, including Crisis Management/ Business Continuity and Emergency Procedures are maintained at all times.
• Ensure that service delivery teams and on‑site contractors undergo a Health and Safety Induction prior to deployment.

• Reporting
• Assist in compilation of all MIS
• Contribute to the monthly management report and quarterly business review to the client and other reports as required
• Support the Manager, Facilities on process implementation, standardization and benchmarking and achieving short and long term operational cost saving initiatives

• Others
• Maintain equipment database for site.
• Develop and implement innovative programs and processes that reduce utility costs, increase productivity and savings.
• Initiate strategies to achieve measurable improvements in energy consumption.
• Participate in emergency evacuation procedures including crisis management and business continuity
• Any responsibility/ task given by the client/ Manager, going forward will be a part of the JD.

CANDIDATE SPECIFICATION: KEY SELECTION CRITERIA

Ideal Experience

• Tertiary qualifications in property, building or facilities management preferable
• Contract Administration Experience required
• Excellent people skills and ability to interact with a wide range of client staff and demands
• Demonstrated experience with tendering and service improvement initiatives required.
• Knowledge of occupational safety requirements
• Strong PC literacy and proven ability to manage daily activities using various systems.
• Demonstrated experience with continuous improvement initiatives
• Demonstrated experience with client reporting and preparation of reports
• Management of resource to ensure no disruption to client business.
• Is able to make difficult decisions and resolve problems or improve operations
• Actively searches out opportunities to achieve best results

Critical Competencies for Success

• Adherence to Key Performance Indicators
• Implementation of Best Practices
• Agreed cost savings initiatives

KEY STAKEHOLDERS

Engineering Managers

Vendor staff

Scheduled Weekly Hours:

48

Location:

On-site –Hyderabad, TS

Scheduled Weekly Hours:

48

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you'repursuing.

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you'repursuing.

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Requirements: