Assistant Branch Manager-Inbound-Branch Banking-Service

Kotak Mahindra Bank Ltd; Navi Mumbai; On-site; INR 600,000 - 900,000; Full time

Job summary

Kotak Mahindra Bank Ltd. seeks an Assistant Branch Manager-Inbound in Navi Mumbai to oversee daily branch operations and ensure service excellence. You will enforce policies and drive customer-first processes to deliver smooth banking experiences.

The role requires strong leadership, solid knowledge of banking operations, AML/KYC controls, cash handling including FX, and the ability to manage queues and complaints while upholding audit standards.

Qualifications

• Must have solid grounding in banking operations and regulatory requirements.
• Ability to lead customer service teams and improve service delivery.
• Familiarity with AML/KYC processes and audit standards.

Responsibilities

• Oversee day-to-day branch operations, ensuring smooth and efficient functioning.
• Ensure strict adherence to bank policies, audit standards, and regulatory requirements.
• Authorize and verify system inputs for customer transactions and service requests by subordinates.
• Manage branch lobby and customer queues to enhance service delivery.
• Handle cash operations, including FX and traveler’s cheques within prescribed limits.
• Address and resolve customer complaints within defined turnaround times (TAT).
• Ensure AML and KYC compliance for all account opening forms submitted to CPC/RPC.

Skills

Banking operations

Regulatory compliance

Customer service leadership

Job description

We are looking for a proactive and detail-oriented Assistant Branch Manager-Inbound to oversee the daily operations of our branch. This role involves ensuring compliance with regulatory and audit requirements, managing customer service processes, and maintaining operational efficiency. The ideal candidate will have strong leadership skills, a thorough understanding of banking operations, and a commitment to delivering exceptional customer experiences.

1. Oversee day-to-day branch operations, ensuring smooth and efficient functioning.
2. Ensure strict adherence to bank policies, audit standards, and regulatory requirements.
3. Authorize and verify system inputs for customer transactions and service requests done by subordinates.
4. Manage branch lobby and customer queues to enhance service delivery.
5. Handle cash operations, including foreign exchange (FX) and traveler’s cheques (TCs), within prescribed limits.
6. Address and resolve customer complaints within defined turnaround times (TAT).
7. Ensure AML and KYC compliance for all account opening forms submitted to CPC/RPC.