Assistant Branch Manager-Inbound-Branch Banking-Service

Kotak Mahindra Bank; Gwalior District; On-site; INR 800,000 - 1,200,000; Full time

Job summary

Kotak Mahindra Bank in India is seeking an Assistant Branch Manager-Inbound to oversee daily branch operations, ensure regulatory compliance, and deliver outstanding customer experiences.

You will lead customer service workflows, supervise staff, and verify transactions while maintaining audit standards and security controls.

The ideal candidate will possess strong leadership, attention to detail, and a proven track record in banking operations.

Qualifications

• Experience in overseeing branch operations and customer service processes.
• Knowledge of banking policies, audit standards, and regulatory requirements.
• Ability to authorize and verify system inputs for customer transactions.

Responsibilities

• Oversee day-to-day branch operations, ensuring smooth and efficient functioning.
• Ensure strict adherence to bank policies, audit standards, and regulatory requirements.
• Authorize and verify system inputs for customer transactions and service requests done by subordinates.
• Manage branch lobby and customer queues to enhance service delivery.
• Handle cash operations, including foreign exchange (FX) and traveler’s cheques (TCs), within prescribed limits.
• Address and resolve customer complaints within defined turnaround times (TAT).
• Ensure AML and KYC compliance for all account opening forms submitted to CPC/RPC.

Job description

Job Description:

We are looking for a proactive and detail-oriented Assistant Branch Manager-Inbound to oversee the daily operations of our branch. This role involves ensuring compliance with regulatory and audit requirements, managing customer service processes, and maintaining operational efficiency. The ideal candidate will have strong leadership skills, a thorough understanding of banking operations, and a commitment to delivering exceptional customer experiences.

Responsibilities

1. Oversee day-to-day branch operations, ensuring smooth and efficient functioning.
2. Ensure strict adherence to bank policies, audit standards, and regulatory requirements.
3. Authorize and verify system inputs for customer transactions and service requests done by subordinates.
4. Manage branch lobby and customer queues to enhance service delivery.
5. Handle cash operations, including foreign exchange (FX) and traveler’s cheques (TCs), within prescribed limits.
6. Address and resolve customer complaints within defined turnaround times (TAT).
7. Ensure AML and KYC compliance for all account opening forms submitted to CPC/RPC.