Assistant Acquisition Manager

Ujjivan Small Finance Bank; Dharwad District; On-site; INR 450,000 - 600,000; Full time

Job summary

Ujjivan Small Finance Bank in branch banking is seeking an Assistant Acquisition Manager to lead liabilities acquisition, assist in unsecured loan conversions, and cross-sell products. You will train customers to use ATMs/BCs and promote alternate channels.

The role requires 1–3 years’ sales experience, a commerce graduate background, and AMFI/IRDA certification. Located at a branch, this full-time position emphasizes customer service and relationship development.

Qualifications

• Graduate, preferably in commerce and related streams.
• AMFI/IRDA Certification is required.
• 1–3 years of experience in sales is preferred.

Responsibilities

• Acquire new liabilities customers from open market and convert existing borrowing customers.
• Cross-sell products and services as per customer profile and needs.
• Assist CRS with unsecured loans and drive alternate channels usage.
• Guide customers to complete account opening forms and KYC, ensuring compliance.
• Maintain customer databases and follow up on leads from branch staff or referrals.

Skills

Local language fluency

Communication skills

customer service

Relationship management

Education

Graduate in Commerce

AMFI / IRDA Certification

Tools

Retail banking knowledge

Documentation skills

Job description

JOB TITLE : Assistant Acquisition Manager

GRADE : AM-II

DEPARTMENT : Branch Banking

LOCATION : Branch

SUB-DEPARTMENT : TYPE OF POSITION : Full-time

REPORTS TO : Branch Sales Manager - Branch Banking

ROLE PURPOSE & OBJECTIVE

• Acquire new customers for liabilities from open market
• Assist the CRS - unsecured loans for conversion of existing borrowing customers for liabilities
• Enhance the relationship with the existing customers by cross-selling products and services as per the profile & need of the customers
• Train/assist customers to use ATM and BCs; drive usage of alternate channels

KEY DUTIES & RESPONSIBILITIES OF THE ROLE

Business

• Meet the set targets on liabilities in terms of open market acquisition & existing customer conversion
• Understand need and acquire customers who meet the criteria for liability products through either of the below channels:
• Leads generated by branch staff and personal leads
• Referrals generated from existing customers
• Alternate channels
• Maintain the database of the prospects, meet select prospects and manage the relationship thereafter
• Accompany CRS-Unsecured loans on the field for actively driving conversion of existing borrowing customers into liabilities customer
• Cross sell other secured loan products of Ujjivan and pass quality leads to respective loan officers
• Share customer insights/product related feedback with the Sales Manager - Liabilities

Customers

• Interact with customers in a courteous and professional manner; provide prompt, efficient and accurate services
• Reduce customer dormancy and customer attrition by continuous engagement / interaction
• Resolves the customer queries on various accounts, FD / RD, remittances & third party product

Internal Processes

• Guide the customer to fill the ‘Account Opening Form’; ensure receipt and verification of KYC documents; obtain customer signatures on all mandatory documents
• Strictly adhere & maintain compliance to KYC norms
• Drive the usage of alternate channels such as ATMs, BCs and assist customers to use ATMs for dispensing cash

Learning & Performance

• Maintain up to date knowledge of the liabilities products and services as well as a working knowledge of other products offered in the branch
• Resolve queries raised by CRS-unsecured loans w.r.t liability products and support them in selling liabilities
• Ensure adherence to training man-days/ mandatory training programs for self

Ensure goal setting, mid-year review and performance appraisal processes are completed within specified timelines

MINIMUM REQUIREMENTS OF KNOWLEDGE & SKILLS

Educational

• Graduate, preferably in commerce and related streams

Experience

• 1-3 year experience, preferably in sales

Certifications

• AMFI / IRDA Certified

Functional Skills

• Basic knowledge on retail banking products
• Documentation skills
• Process compliance focus
• Communication skills: fluent in the local language

Behavioral Skills

• Courteous customer service skills
• Time Management
• Selling skills
• Telephonic cold calling skills
• Willingness to travel & relocation as per business requirements and career opportunities.

Competencies

• Planning & Organizing
• Driving Execution
• Managing Relationships
• Customer Focus

KEY INTERACTIONS

• Branch Team – Unsecured Loans (CRM, CRS); Secured Loans (Loan Officers); Operations team
• Regional Product & Marketing team
• State HR
• BC Agents

This is Internal document.

PREPARED BY: Priyanka Pal

DATE: 20-03-2026

REVIEWED BY: Jyothi Mohan

DATE: 24-03-2026

LAST UPDATED BY: TM Team

DATE: 27-03-2026