Asset Servicing Associate

Aumni; Mumbai; On-site; INR 700,000 - 1,100,000; Full time

Job summary

JPMorganChase seeks a Custody Operations Breaks Management Associate to oversee end-to-end breaks processing for 1700+ clients and 27.8 trillion in assets across global markets. Lead investigations, drive risk controls, and elevate governance through disciplined program management.

You will build partnerships across Operations, Product, Change Management, and Technology while fostering an inclusive, high-performing team environment.

Qualifications

• Custody operations experience in operations delivery, program management, or risk and control.
• Proven people management with coaching and performance management.
• Apply program management standards to plan, execute, and track delivery.
• Clear written and verbal communication with management, clients, and colleagues.
• Strong collaboration across cross-functional partners.

Responsibilities

• Certify periodic account inventories for governance and reporting.
• Investigate Nostro and internal breaks; determine root causes and escalate.
• Oversee regulatory oversight activities across jurisdictions and entities.
• Drive process improvements, automation, and matching enhancements.
• Partner with Operations, Product, Change Management, and Technology to deliver solutions.
• Produce stakeholder-ready presentations communicating status and outcomes.
• Document SOPs and SLAs; maintain clear working practices.
• Perform spot checks to validate control effectiveness.
• Analyze recurring breaks themes and implement controls to reduce reoccurrence.
• Facilitate regular team meetings and communicate changes.

Skills

Custody Ops

People Management

Program Management

Communication

Stakeholder Management

Risk Management

Adaptability

Time Management

Excel

Analytical Thinking

Education

Relevant degree

Tools

Tableau

Alteryx

PowerPoint

Excel

Word

Job description

Make your mark in Custody Operations by guiding high-impact break resolution and oversight work that builds control excellence, career growth, and strong partnerships.

As a Custody Operations Breaks Management Associate within Custody Operations Breaks Management and Oversight, you will support front-to-end processing for 1700+ clients with ＄27.8 trillion in assets under custody across 100 global markets. You will lead complex investigations, strengthen risk and control execution, and elevate reporting and governance through disciplined program management. You will build trusted relationships across Operations, Product, Change Management, and Technology while fostering an inclusive, high-performing team environment.

Job Responsibilities:

• Certify periodic account inventories across custody to maintain consistent reporting and governance.
• Investigate complex Nostro and internal breaks, identify root causes, and drive timely resolution with clear escalation and remediation proposals.
• Oversee regulatory oversight activities, including reporting and escalation of operational topics across jurisdictions and legal entities.
• Drive process improvements across break resolution, including identification and implementation of automation and matching enhancements.
• Partner with Operations, Product, Change Management, and Technology stakeholders to define requirements and deliver scalable solutions.
• Produce and deliver stakeholder-ready presentations that communicate program status, risks, decisions, and outcomes.
• Document and maintain clear working practices and communications across internal teams, including standard operating procedures and service level agreements.
• Perform periodic spot checks to validate control effectiveness and consistency across breaks management activities.
• Analyze recurring themes that create breaks and implement control enhancements to reduce reoccurrence.
• Facilitate regular one-to-ones and team meetings to communicate changes impacting the team, including market, procedural, and service updates.

Required qualifications, skills, and capabilities:

• Demonstrate strong Custody Operations experience across operations delivery, program management, or risk and control disciplines.
• Lead people management responsibilities with effective coaching, performance management, and team communication practices.
• Apply program management standards and methods to plan, execute, and track delivery in a controlled environment.
• Communicate clearly in writing and verbally with management, clients, and colleagues across varied stakeholder groups.
• Manage stakeholder relationships across cross-functional partners and maintain effective collaboration routines.
• Deliver results in a risk-based environment with a track record of reducing risk and strengthening controls.
• Execute effectively in fast-paced, changing environments while learning, documenting, and implementing new processes efficiently.
• Prioritize competing demands through strong time management, multi-tasking, and attention to detail.
• Utilize advanced Microsoft Excel, Word, and PowerPoint skills to support analysis, documentation, and presentations.
• Operate with strategic and analytical thinking to assess issues, identify trends, and propose pragmatic solutions.

Preferred qualifications, skills, and capabilities:

• Hold a relevant degree or demonstrate an equivalent track record of performance in a similar role.
• Bring financial services experience, ideally within custody or an investment bank environment.
• Show experience managing global teams within Custody Operations, including exposure to trades, settlements, lending, asset servicing, or middle office activities.
• Apply proficiency with reporting and analytics tools such as Tableau and Alteryx to support operational insights and control monitoring.
• Demonstrate strong project management discipline and tooling to support governance, planning, and delivery routines.
• Develop developing experience using AI-powered analytics, workflow automation, or intelligent process tools to drive efficiency gains, reduce manual effort, or improve accuracy in operational processes.

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world. Lead custody breaks oversight, strengthen controls, and drive process improvements across global markets.