Aspire HR Solutions Looking for Team Lead System Administrator at Ernakulam, Kerala

Aspire HR Solutions; Ernakulam; On-site; INR 4,50,000 - 6,75,000; Full time

Job summary

An IT Solutions Company in Ernakulam is seeking a Team Lead System Administrator to oversee and support remote office clients. Candidates should have at least 3 years of experience with Windows Server and strong leadership skills. Responsibilities include leading team responses to service requests, ensuring client satisfaction, and performing systems administration across multiple clients. An ideal candidate holds a relevant degree and has a successful track record in IT leadership.

Qualifications

• 3 years of experience in IT roles.
• Strong work history of leading clients in the IT industry.
• Experience with remote monitoring and ticketing systems.

Responsibilities

• Act as escalation point for the team.
• Lead and service remote office clients.
• Ensure high level of client satisfaction.

Skills

Windows Server

Exchange

O365

AD

Networking fundamentals

Leadership

Customer service

Education

Bachelor’s degree or technical degree

Tools

VMware

Azure

Firewalls

Antivirus solutions

Backup and Recovery products

Job description

Full Time March 4, 2022 – April 4, 2022 Team Lead

Job Overview

Postal Code 682038

Salary Offer As per standards

Job Code ASP6704

Total Years Experience 3 years

Dress Code Casual

Wanted Team Lead System Administrator for an IT Company @Ernakulam

Experience required: 3 years

Salary Offered: As per standards

Job Description:
Act as the escalation point to your team, so you must have intermediate to advance knowledge in Windows Server 2008+, Exchange, O365, AD, and basic networking fundamentals.

Assist The Technical Customer Support Manager in leading and servicing remote office clients and related staff.

Participate in remote office service requests and team activity. Provide oversight and mentoring to ensure:

Quick and Quality Response Issue Resolution

Prioritize and complete preventative tasks

High level of client satisfaction

Quality notes and client documentation

Overall team/client profitability

Assist TCS Manager as needed in many components of employee management to ensure team:

Employee feedback and satisfaction

New employee training and mentoring.

Leverage remote and automation tools whenever possible to ensure departmental cost-effectiveness.

Attend client meetings as needed to ensure quality service.

Coordinate with other departments for improved efficiency.

Monitor progress toward company milestones, project implementation, and ongoing task completion.

Maintain technical knowledge and skillsets.

Perform systems administration for Windows Servers, Exchange servers and Desktop operating systems across multiple customers.

Perform problem analysis and systems monitoring.

Provide assistance to identify and troubleshoot Windows, mail delivery and network-related problems.

Review team timesheets for accuracy and completeness.

Train/Enforce new processes and procedures.

Take lead on sensitive client issues.

Schedule and plan resource coverage for various roles.

Maintain and review team metrics

Bachelor’s degree or technical degree or an equivalent combination of education and/or experience.

Experience with Windows Server, firewalls, Antivirus solutions, Backup and Recovery products and processes, LAN networking/distributed computing environments (client/server) VMware, and Azure is required. Experience with Citrix, Cisco routing and switching, Mac computers, configuring network routers, and remote connectivity is a plus.

Previous experience using remote monitoring, ticketing, and CRM systems, as well as supporting multiple clients in an outsourced service industry, is highly desirable.

Employee must also show strong work history of being successful with people and leading clients and/or people in the IT industry

Company Information

Category Customer Relation Ship Manager

Slogan We’ll show you the way to success

Location Ernakulam

Full Address ASPIRE HR SOLUTIONS , A4 Pranavam Building,Pettah Ernakulam,Kerala.Pin :682038