Arrow Electronics, Inc. Looking for IT Support Engineer at Bengaluru, Karnataka

Arrow Electronics, Inc.; Bengaluru; On-site; INR 6,75,000 - 9,00,000; Full time

Job summary

Join a dynamic team as an IT Support Engineer, where you'll be at the forefront of technology, ensuring seamless operations and providing exceptional support to users. This role involves installing and configuring hardware and software, troubleshooting issues, and maintaining network performance. You'll have the opportunity to work with a fun team in a supportive environment at a strong and growing company. If you have a passion for technology and a commitment to customer satisfaction, this is the perfect opportunity to advance your career in IT support while making a real impact.

Benefits

Training and professional development

Performance coaching

Community involvement opportunities

Supportive work environment

Qualifications

• 3-5 years of experience in IT support with strong troubleshooting skills.
• Familiarity with both PC and Mac hardware and software is essential.

Responsibilities

• Install and configure computer hardware, software, and networks.
• Provide technical support and troubleshoot issues across the company.
• Monitor network performance and ensure constant availability.

Skills

Computer Skills

Troubleshooting

Network Repairs

Customer Service

Windows AD

Experience with ITIL

Microsoft SCCM

Azure AD

AWS

Analytical Thinking

Education

BSC, BE/BTECH or Relevant Major

Tools

Microsoft SCCM

Windows AD

Azure AD

AWS

Job description

Position:
IT Support Engineer

Job Description:
What you’ll be doing:

1. Installing and configuring computer hardware, software, systems, networks, printers, and scanners as per company standards.
2. Setting up accounts for new users.
3. Responding in a timely manner to service issues and requests.
4. Testing new technology.
5. Establishing routine tasks to clean and update systems related to end user machines.
6. Participating in the installation, configuration, upgrade, and administration of networked servers, workstations, peripheral equipment, and software to assure continuous operations.
7. Remotely accessing hardware or software for clients to make changes and fix problems.
8. Providing technical support across the company.
9. Troubleshooting and performing various technical computer and peripheral repair duties that include but are not limited to server backup operations, identification, and replacement and repair of components.
10. Participating in installation and configuration of networked computer users, e.g., computers, printers, modems, peripheral communications equipment, and software.
11. Participating in installing and configuring upgrades to existing networks that enhance continuous operations, desired performance, and service.
12. Updating existing security software on networks and workstations. Testing existing operating systems and personal computers for potential viruses and security problems.
13. Monitoring status of file servers, and network equipment to ensure constant availability. Taking corrective actions and notifying other staff of unresolved problems.
14. Assisting in monitoring local and wide area network usage and performance. Conferring with networking specialists regarding problems.
15. Maintaining currency of knowledge and skills related to the duties and responsibilities.
16. Performing other related duties as assigned.

What we are looking for:

1. BSC. BE/BTECH or Relevant Major.
2. 3-5 Years of Experience.
3. Strong Computer Skills and the Ability to Troubleshoot and Diagnose Problems.
4. Familiarity with both PC and Mac Hardware and Software.
5. Experience with Network Repairs and Analysis.
6. Good Customer Service Skills.
7. Ability to Communicate Effectively to help customers fix their issues and feel satisfied with the experience.
8. Knowledge of other required Computer Systems for different work environments.
9. Experience with Windows AD, DHCP, DNS is must.
10. Experience with Microsoft SCCM is a plus.
11. Experience with ITIL is must.
12. Experience with Azure AD is a plus.
13. Experience with AWS is a plus.
14. Excellent analytical thinking abilities and attention to details.
15. Documentation and organizational skills.
16. Excellent command of the English language.

What’s In It For You:

1. Training and professional development.
2. Performance coaching.
3. Work with fun team in a supportive environment.
4. Work at a strong and growing company.
5. Community involvement opportunities.

About SiliconExpert:

Since 2000, SiliconExpert helps you make better data-driven decisions with a human-driven experience. Over 500 electrical, software and data engineers handcraft our component database of more than one billion parts to deliver the most comprehensive and current tools in the industry. Customers globally use our solutions to manage risk, avoid redesigns, and mitigate obsolescence in innovative industries such as consumer electronics, telecommunications, automotive, medical and aerospace. SiliconExpert’s customers include leading commercial and government OEMs, top-tier authorized distributors, contract manufacturers and component suppliers. Whether it’s a design engineer or financial expert, supply chain management or procurement manager, SiliconExpert is a complete components data intelligence solution for organizational alignment, efficiency, collaboration, and optimization.

Location:
IN-KA-Bangalore, India (Midford Crescent) GESC

Time Type:
Full time

Job Category:
Information Technology