Area Service Sales manager

LabRulez; Pune District; On-site; INR 2,800,000 - 4,400,000; Full time

Benefits offered by this job

Health Insurance

Professional Development

Annual Incentive Bonus

Job summary

Thermo Fisher Scientific in Pune seeks an Area Service Sales Manager to drive the service commercial business across West2 regions, concentrating on renewals, warranties, spares, and on-call service. The role demands robust experience in service sales and client management within a global science/analytical instrument setting.

Ideal candidates hold a Science/Engineering degree (MBA preferred) with 8–10 years of relevant experience, strong English, and willingness to travel 40–50% regionally.

Qualifications

• Degree in Science/Engineering preferred; MBA or related qualification is a plus.
• 8–10 years in service sales, business development, or commercial roles in scientific instruments/life sciences.

Responsibilities

• Drive service commercial business across West2 regions with focus on renewals, warranties, spares, and on-call service.
• Grow the service contract portfolio ensuring high coverage, renewal rates and profitability.
• Develop strategies to convert warranty customers to service contracts and maximize lifetime value.
• Lead regional pricing, revenue targets and cross-functional collaboration with delivery, technical, and commercial teams.
• Present business reviews and strategic recommendations to senior leadership.

Skills

Strategic Sales

Contract Negotiation

Account Management

Leadership

Communication

Travel Ready

Analytical Skills

Education

Science/Engineering degree

MBA or relevant qualification

Tools

MS Excel

CRM Software

Job description

As the world leader in serving science, our work is more than something that fills our days – what we do has great purpose. Our industry-leading scale means unparalleled commercial reach, unique customer access and a global footprint. Our broad customer base, from research to clinical to commercial production means you can have a broad and meaningful impact here at Thermo Fisher Scientific. All while working in an environment where you will be supported, valued and rewarded for your performance.

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Various outside weather conditions

Job Description

When you're part of ThermoFisher Scientific, you'll do exciting work, and join a team that values performance, quality and innovation. As part of a successful, growing global organization, you will be encouraged to perform at your best.

With revenues of more than $40 billion and the largest investment in R&D in the industry, we give our people resources and chances to create meaningful contributions to the world. We are looking for a high-reaching Area Service Sales

Manager to join our CMD (Chromatography and Mass Spectrometry Division) service commercial team.

The position is permanent and based out of Pune. In-person travel to customers in the assigned regions is required along with service, commercial and other teams.

This role is ideal for a Science/Engineering graduate with relevant sales, business development or customer-facing experience, who wants to pursue a strategic sales and business analysis career at a global company.

What will you do?

Service Commercial Business Management

• As an Area Service Sales Manager, you will drive service commercial business across West2 regions, focusing on contract renewals, warranty conversions, spares sales, and on-call service business
• Manage and grow the service contract portfolio, ensuring high contract coverage, renewal rates, and profitability across assigned territories
• Develop and execute strategies to convert warranty customers to comprehensive service contracts, maximizing customer lifetime value
• Drive spares business through proactive customer engagement and identification of customer needs with the help of regional service team.
• Promote and sell on-call service offerings, qualification activities, hardware upgrades, software upgrades, and customized service products to customers.
• Handle key customer accounts in the regions, initiating and building strong customer relationships
• Keep track of competition activities in the service commercial business and develop counterstrategies Strategic Planning and Execution
• Formulate competitive and data-driven pricing quotations aligned with business objectives
• Develop regional business plans for the territories with clear revenue targets and growth strategies
• Coordinate cross-functional initiatives with service delivery, technical, and commercial teams
• Present business reviews and strategic recommendations to senior leadership
  

Who we are looking for:

Essential Qualifications and Experience

• A degree in Science/Engineering graduate preferred; MBA or relevant business qualification is a plus
• 8-10 years of experience in service sales, business development, or commercial roles, preferably in scientific instruments, analytical equipment, or life sciences industry
• Proven track record of achieving revenue targets and driving business growth
• Experience in managing large customer base.

Skills and Competencies

• Proficient in English in read, write and speak; knowledge of Hindi and regional languages is advantageous
• Strong business acumen with ability to analyze data and derive actionable insights
• Advanced proficiency in MS Excel for data analysis, reporting, and forecasting
• Excellent communication and presentation skills to engage and influence at all levels, from technical users to C-suite executives
• Strong negotiation skills with ability to close complex deals
• Sales-driven approach; strongly motivated by targets and business outcomes
• Strategic thinking combined with execution excellence
• Ability to work independently and manage time optimally to prioritize and complete tasks
• Proven ability to build and maintain long-term customer relationships
• Comfortable with frequent travel across region (40-50% travel expected)
• Able to adapt to a constantly evolving business environment and changing market dynamics

Preferred Experience

• Experience with CMD products (Chromatography, Mass Spectrometry, or related analytical instruments)
• Background in contract management and warranty programs
• Experience in data analytics and business intelligence.
• Familiarity with pharmaceutical, biotech, research, or academic customer segments

What's in it for you:

• Excellent career progression opportunities with a large and growing global organization
• Competitive salary, plus annual incentive bonus tied to performance
• Opportunity to work with cutting-edge analytical technology in the CMD division
• Comprehensive benefits package including health insurance and professional development
• Exposure to strategic business analysis and cross-functional leadership
• Work with a diverse, global team committed to enabling customers to make the world healthier, cleaner and safer