Area Service Manager, Chennai

Electrolux Group; Chennai District; On-site; INR 900,000 - 1,300,000; Full time

Benefits offered by this job

Discounts on Electrolux products

Medical Coverage

Job summary

Electrolux Group in Chennai, India, seeks an experienced professional to drive Ownership Solutions Operation in Territory, delivering outstanding consumer experience and ambitious targets for aftersales growth.

You will build and lead ASC networks, manage trade partners, and oversee field service operations with a focus on process compliance, customer satisfaction, and revenue KPIs. Regular travel may be required.

Qualifications

• Bachelor’s degree in engineering or a related field.
• Fluent in English, both written and spoken.
• Knowledge of home appliances and built-in appliances is preferred.
• Experience in franchisee management is preferred.

Responsibilities

• Build service Authorized Service Centre (ASC) network and manage trade relationships.
• Lead Field Services and drive aftersales business development.
• Drive field service operations with process compliance and KPIs.
• Deliver outstanding customer service and address queries promptly.
• Provide support to ASC staff and ensure timely, quality service.
• ASC audits and controls to ensure compliance.

Skills

Field operations

Franchisee management

Customer service

Analytical skills

Education

Bachelor’s degree in engineering or related field

Job description

Electrolux Group is a leading global appliance company that has shaped living for the better for more than 100 years. We reinvent taste, care and wellbeing experiences for millions of people, always striving to be at the forefront of sustainability in society through our solutions and operations. Under our group of leading appliance brands, including Electrolux, AEG and Frigidaire, we sell household products in around 120 markets every year. In 2025 Electrolux Group had sales of SEK 131 billion and employed 39,000 people around the world. For more information go to www.electroluxgroup.com.

Your Role

• Drive Ownership Solutions Operation in Territory. Deliver simply outstanding consumer experience and deliver the ambitious targets on aftersales business development.

What you'll do :-

• Responsible for building Service Authorized Service Centre (ASC) network and Trade Management
• Lead Field Services, from ASC Management aftermarket business development
• Responsible for driving Services with Process Compliance and ensure organization’s processes and policies are adhered by ASC.
• Deliver very ambitious targets on consumer satisfaction. Net promoter score and consumer effort score.
• Implement/review/enhance field service Operations
• Drive and deliver operational KPIs (Service and Revenue)
• Manage field Service team to provide optimum customer services
• Provide support and guidance to ASC Service staff to ensure timely and quality Customer services
• Address Customer and Trade queries, resolved issues and obtain feedbacks
• Demonstrate outstanding Customer Services through maintenance of high quality and integrity at work environment.
• Provide inputs to Business, ASC field Service operations, training and quality team as applicable.
• Assist in goal setting, skill enhancement and performance review activities for field team.
• Market visit meeting ASC and Trade partners
• ASC Audit and controls

In this role, you will be dealing with Electrolux’s Internal & External customers. You should be confident in dealing with leaders both from a country level and region level perspective.

In Electrolux, we encourage open communication at all levels and put emphasis in dealing with our customers as well as colleagues with integrity and respect. You will be working in New Taipei, Taiwan on regular working hours and may be required to travel both domestic and international.

Who You Are :-

For you to succeed in this role, you should demonstrate the following competencies:

Expertise & Results Orientation

• Strong knowledge and passion for your area of expertise, with a proven commitment to achieving results.
• Demonstrates enthusiasm and the ability to inspire and engage colleagues and collaborators to deliver results, take accountability, and own their work.
• Able to balance short-term business priorities with long-term objectives.
• Comfortable working with people from diverse backgrounds, functions, and levels of responsibility.
• Able to adapt to changing business needs and demonstrate creative thinking to achieve goals.
• Strong interpersonal and communication skills, with the ability to build effective relationships with internal and external stakeholders.

Technical & Business Competencies

• Understanding of field operations and franchisee management.
• Knowledge of the appliance industry, particularly home appliances and built-in appliances, would be an advantage.
• Strong problem-solving and analytical skills.
• Ability to manage multiple priorities and work independently in a fast-paced environment.

You are also expected to participate in special projects as requested by Electrolux management, either based on business requirements and/or as part of your career development plan.

Education

• Bachelor’s degree in engineering or a related field.
• Fluent in English, both written and spoken.
• Knowledge of home appliances and built-in appliances is preferred.
• Experience in franchisee management is preferred.

Experience

• Minimum 2 years of experience in field operations.
• Experience working with franchisees, distributors, dealers, or other external business partners would be an advantage

Where you will be :-

• You will be reporting to Regional Service Manager - South & West and will be based in Chennai, India
• Discounts on Electrolux products and services.
• Medical Coverage

As part of the Electrolux Group, we will continuously invest in you and your development. There are no barriers to where your career could take you.