Area Service Engineer

Flexitest; Delhi; On-site; INR 450,000 - 650,000; Full time

Job summary

Flexitest is seeking an Area Service Engineer to lead regional service operations for Delhi and Mumbai. You will coordinate OEM activities, oversee installation, maintenance, and service delivery, and drive customer satisfaction in a fast-moving environment.

The role requires strong diagnostic and troubleshooting skills, plus the ability to manage field teams, coordinating with internal departments and customers to ensure timely, compliant service execution.

Qualifications

• Degree or Diploma in Automobile, Mechanical, Electrical, or Electronics Engineering.
• Minimum 2 years of work experience in Packaging, Polymer, Automotive, or Textile industries.
• Strong diagnostic, troubleshooting and customer-service orientation.

Responsibilities

• OEM coordination and compliance with region-specific SMS and protocols.
• Deliver service execution with timely and quality outcomes; manage projects.
• Troubleshoot issues, perform root cause analysis, with field engineers.
• Plan AMC visits, drive renewals, and expand service opportunities.
• Provide CRM-based reporting and maintain accurate service records.
• Lead, mentor, and monitor performance of service engineers.
• Maintain brand integrity and build long-term customer relationships.

Skills

Diagnostic skills

Troubleshooting

Customer service

Teamwork

Interpersonal skills

Education

Degree or Diploma in Automobile, Mechanical, Electrical, or Electronics Engineering

Tools

CRM software

Job description

Flexitest- Material testing instruments | Full time

Flexitest is a leading supplier of Material Testing Instruments, headquartered in Mumbai, India. We provide a comprehensive range of innovative, certified, and warranty-backed testing equipment that delivers accurate results across industries. As your trusted partner, we ensure superior quality, performance, and compliance with international standards.

Job Description

We are looking for a dynamic service professional to lead regional service operations, customer support, AMC execution, and technical service excellence.

Job Title: Area Service Engineer

Location: Delhi and Mumbai

Scopeof Work – Service Department

TheService Function is responsible for ensuring efficient installation,maintenance, and support of products, while delivering high levels of customersatisfaction and supporting business growth.

Job Summary

The Area Service Manager is responsible for leading andmanaging service operations within the assigned region. This role ensureshigh-quality service delivery, efficient resource utilization, adherence to OEMprotocols, and strong customer satisfaction. The ASM acts as the key interfacebetween OEMs, internal teams, field service engineers, driving performance,process compliance, and continuous improvement in service operations.

Key Responsibilities

1. OEM Coordination & Compliance

• Act as the single point of contact forall OEM communications in the region.
• Ensure strict adherence to OEM-definedservice protocols and communication hierarchy.
• Coordinate with OEMs for technicalsupport, training, and issue resolution.

2 .Service Execution & Project Alignment

• Ensure adequate preparationbefore every customer visit by referring to relevant work drive folders,review service history to avoid repeat occurrence.
• Ensure timely & quality execution ofservice activities & project timelines.
• Support regional service projectsand provide field level input.
• Carry all required tools to thesite and adhere to the corporate protocols
• Ensure quality and consistency inservice delivery.
• Overseeend-of-the-end service operations across the assigned territory.
  
• Support and guide field engineers inhandling complex service tasks.

3 .Technical Troubleshooting & Problem Resolution

• Identify issues and perform root-cause analysis and implement corrective and preventive actions
• Minimize repeat issues throughaccurate diagnosis and effective resolution.
• Work closely with regionalservice engineers to resolve customer issues and ensure prompt handling ofservice requests within assigned territory.
• Escalate critical or unresolvedissues as per the defined escalation matrix.
  
• Collaboratewith Sales, Logistics, and other departments to align InstallationDemonstration, Service strategies.
  
• Actas the first point of escalation for critical and unresolved service issues.
• Provide advanced technical guidance toservice engineers and ensure timely resolution.

4 . AMC & PreventiveMaintenance Oversight

• Planand execute AMC visits as per the AMC calendar.
  
• Secure service revenue throughAMC and drive conversion of Service opportunities including Calibration,Breakdown Services, and Spare Parts.
• Ensure preventive maintenance isconducted with high quality standards.
• Complete checklists and submitAMC reports within timelines in CRM
• Drive AMCrenewals and customer retention through service Team
  
• Ensure effective planning and executionof AMC schedules across the region.
• Monitor preventive maintenance qualityand compliance.
• Review AMC reports and ensure timelysubmission in CRM.
• Drive AMC renewals and customerretention through service excellence.

5. Reporting and CRM Management

• Providetimely and accurate reporting of all service activities, including servicecalls, AMC visits, breakdown cases, and installations to the RGM.
  
• Ensureservice closure with proper documentation and obtain customer feedback forevery completed job
  
• Maintainaccurate and up-to-date records of service activities in CRM

6. Team Leadership & Performance Monitoring

• Lead, mentor, and allocate tasks,monitor performance, ensure productivity of the Service Engineer and drivediscipline, and adherence to company policies.
• Identify training needs and facilitatetechnical and behavioral development.
• Monitor and review service reports, CRM data,team performance metrics and customer feedback

7.Brand Building

• Deliver exceptional customerservice through professional conduct.
• Build trust and long-termrelationships with customers.
• Represent the company brandpositively and support customer retention and loyalty through consistentservice quality and engagement.
  

Requirements

• Degree or Diploma in Automobile, Mechanical, Electrical, orElectronics Engineering.
  
• Minimum 2 years of work experience in the Packaging,Polymer, Automotive, or Textile industry.
  
• Strong diagnostic, troubleshooting, and problem-solvingskills with a customer service-oriented approach.
  
• Good teamwork and interpersonal skills.
  
• Ability to work efficiently under pressure with a positiveand professional attitude.