Area Collections Manager Chennai- Flows

Lever, Inc.; Bengaluru; On-site; INR 1,800,000 - 2,800,000; Full time

Job summary

Lever, Inc. in Bengaluru seeks a Senior Collection Head to lead collections across the assigned geography, building and executing recovery strategies, managing agencies, and ensuring compliant operations.

The role requires strong regional risk insight, agency management, local language proficiency, and a data-driven approach to drive outcomes across portfolios.

Qualifications

• Deep knowledge of customer profiles by district/state, including risky pin codes.
• Experience with local collection agencies and vendor management.
• Proficiency in the local language.
• Familiarity with collections code of conduct and its importance.
• Strong grasp of the collections business.
• Familiar with key metrics (resolution/flow/bounce rates, ROR, NC/skip) and how they affect outcomes.

Responsibilities

• Own collection performance for the assigned geography; monitor portfolio movement and drive recovery outcomes.
• Lead and develop a team of 2–5 direct reports; set expectations and drive targets.
• Manage 3–6 collection agencies; ensure capacity and drive productive resolutions with quality/compliance.
• Own resolution targets; analyse MIS and metrics, identify gaps, implement corrective actions.
• Ensure RBI guidelines and internal policies are followed; address compliance gaps.
• Collaborate with operations, risk, legal, analytics, and agencies to improve outcomes.

Skills

Collection management

Team leadership

Vendor management

Compliance awareness

Risk assessment

Job description

prefr (operated by CreditVidya) is a digital-first lending platform that makes credit accessible to millions across India. with loan offerings ranging from ₹50,000 to ₹5 Lakh, we’re enabling instant personal loans and flexible pay-later credit lines, especially for first-time borrowers and underserved regions. backed by RBI-approved NBFC partnerships, we’ve built a platform that uses selfie-based KYC, minimal documentation, and AI-powered underwriting to disburse loans within minutes.

what will you do:

• own collection performance for the assigned geography and bucket(s); understand local portfolio characteristics, monitor portfolio movement, and execute collection strategies to drive resolution and recovery outcomes.
• lead, coach, and develop a team of 2-5 direct reports; set clear expectations, review productivity and performance, and drive the team towards collection targets.
• manage 3-6 collection agencies across the assigned geography; ensure adequate capacity, drive productivity and resolution outcomes, and maintain adherence to quality and compliance standards.
• own resolution and recovery targets for the assigned portfolio; analyse MIS and key collection metrics, identify performance gaps, and implement corrective actions to improve outcomes.
• ensure adherence to RBI guidelines, company policies, and the code of conduct for collections; proactively identify and address compliance or process gaps.
• work closely with operations, risk, legal, analytics, and agency management teams to resolve dependencies, improve collection outcomes, and ensure effective execution of collection strategies.

you should apply if you have/are:

• strong understanding of the relevant region/state profile of customers across local districts, including good and challenging pin codes from a risk perspective.
• knowledge of local agencies and demonstrated ability to drive and manage collection agencies.
• proficient in the local language.
• knowledge of the code of conduct for collections and ability to explain its importance.
• strong understanding of the collections business.
• familiar with key collections metrics such as resolution rates, flow rates, bounce rates, ROR for recoveries, and NC/skip ratio, with an understanding of how these metrics impact collection outcomes.