Architect - Amazon Connect, Cloud, Contact Center, Gen AI

Optum

Gurugram District

On-site

INR 1,200,000 - 1,800,000

Full time

14 days+

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Benefits offered by this job

Comprehensive benefits

Career development opportunities

Job summary

A global health organization is seeking a Solutions Architect specialized in Amazon Connect for its contact center solutions. This role offers the chance to work with innovative cloud technologies and integrate AI-driven solutions. The ideal candidate will possess a strong background in cloud platforms and excellent communication skills. This position supports diverse career development opportunities in a collaborative environment.

Qualifications

Completion of Graduate degree.
Hands-on experience with Java and Cloud native tech stack.
Proven solid communication and interpersonal skills.

Responsibilities

Assist in designing Amazon Connect-based contact center solutions.
Provide timely support for production issues.
Collaborate with cross-functional teams to understand requirements.

Skills

Cloud native tech stack experience

Java

Public Cloud (Azure)

API design (REST, GraphQL)

Communication skills

Analytical mindset

Education

Graduate degree

Tools

Docker

Draw.io

Figma

Job description

Overview

Join to apply for the Architect - Amazon Connect, Cloud, Contact Center, Gen AI role at Optum.

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

We are seeking a talented Solutions Architect with a keen interest in Amazon Connect-based contact center solutions and telephony. The ideal candidate will have foundational knowledge in contact center technologies and a solid desire to learn and grow alongside industry experts. This role offers the opportunity to work on cutting-edge projects involving AI, GenAI, and cloud-based platforms.

Primary Responsibilities

Solution Design Support: assist in designing and developing Amazon Connect-based contact center solutions; contribute to focus areas such as Product Development, Data & Analytics, Routing, Desktop/CTI, WFM/WFO, and SBC/Telephony; participate in integrating AI and GenAI technologies into contact center solutions
Technical Contribution: work hands-on to create accelerators and tools that enhance the productivity of engineering and delivery teams; support the collection of requirements and assist in converting them into technical specifications in collaboration with engineering and delivery teams
Problem Solving & Support: help address production and non-production issues by providing timely support and solutions; participate in the end-to-end process from feature grooming to Day 2 support
Collaboration & Communication: collaborate with cross-functional teams to understand project requirements and deliverables; clearly articulate ideas and technical concepts in both written and verbal formats; utilize design tools like Draw.io, PlantUML, Mermaid, PowerPoint, Miro, and Figma to create documentation and diagrams
Learning & Development: develop a deep understanding of application, technology, and data architecture principles; acquire knowledge of protocol stacks and data entities relevant to contact center technologies; stay updated with industry standards and technologies from vendors like Amazon, Google, Microsoft, Oracle
Compliance: comply with the terms and conditions of the employment contract, company policies and procedures, and any directives related to transfers, re-assignments, work locations, teams, shifts, and flexible work arrangements

Required Qualifications

Completion of Graduate degree
Hands-on experience with Cloud native tech stack: Java, Public Cloud (Azure), Docker/Microservices/SpringBoot, RDBMS (MySQL) + NoSQL (Cassandra, MongoDB, Elastic), APIs (REST, GraphQL), API gateways (Kong), Data Streaming (Kafka), Visualization (Grafana, Kibana), ELK stack; API Gateway, Gen AI, AI/ML
Experience in solution architecture with a focus on contact center technologies and telephony systems; this could include experience as a full-stack engineer on the mentioned platforms
Experience with design and documentation tools such as Draw.io, PlantUML, Mermaid, PowerPoint, Word, Excel, Miro, and Figma
Basic understanding of application development and architecture principles
Proven solid communication and interpersonal skills; ability to articulate thoughts clearly in written and verbal formats
Proven eagerness to learn and adapt to new technologies and methodologies
Proven analytical mindset with problem-solving abilities

Preferred Qualifications

Certifications such as AWS Certified Cloud Practitioner or AWS Certified Developer - Associate
Experience with agile development processes and collaboration tools
Exposure to AI and GenAI technologies
Knowledge of cloud platforms (AWS, Azure, Google Cloud) and basic AI concepts
Familiarity with agile methodologies and DevOps practices

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone—of every race, gender, sexuality, age, location and income—deserves the opportunity to live their healthiest life. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Seniority level