Architect

Comviva; Bengaluru; On-site; INR 4,000,000 - 7,000,000; Full time

Job summary

Comviva is seeking a highly experienced Senior AI / Agentic Architect to lead the architecture and engineering of the Agentic Orchestration Platform and Context Engineering Fabric.

This role drives the transition to autonomous, governed multi-agent systems across BSS, Fintech, Martech, CPaaS, and AI Ops ecosystems, collaborating with Product Units, AI COE, and Cloud teams to build a telco-grade AI platform.

Qualifications

• 12+ years of experience in AI architecture and platforms.
• Strong knowledge of multi-agent systems and enterprise-scale orchestration.
• Experience with cloud-native architectures (AWS/Azure/GCP).

Responsibilities

• Define and architect the Agentic Orchestration Platform for telecom-grade AI systems.
• Implement multi-agent orchestration and agent memory management.
• Design governance with human-in-the-loop approvals.
• Ensure AI security and guardrails across services.
• Collaborate with Product Units, AI COE, and Platform Engineering.

Job description

Comviva is an industry leader for providing digital platforms crafted for telecom operators, banks, financial services organisations, and other enterprises, guided by our brand philosophy, 'Experience Credible Impact'. With 500+ deployments across 100+ countries, 100+ patents and 250+ awards to our name, we provide solutions for BSS, banking and fintech, AI-led marketing automation and messaging platforms, which have been recognised by leading research firms, including Gartner, Forrester, IDC, Frost & Sullivan, ISG, Juniper Research, Rocco Research, amongst others.

Noteworthy among our accolades is the second position in Digital Wallet platforms by Juniper Research, our position as a Leading Challenger in Juniper Research's Conversational AI leaderboard, and a consistent placement in Gartner's Magic Quadrant. Most recently, Comviva has been featured in the Gartner Hype Cycle for Data, Analytics and AI for Enterprise Communication Services, 2026 and the Gartner Hype Cycle for Telco Cloud Services, 2026. The breadth of recognition extends across several Gartner reports, encompassing Partner Relationship Management, CSP Customer Management, Revenue Monetization, Artificial Intelligence for CSPs, CPaaS, and Digital Commerce. Forrester has acknowledged Comviva's prowess in Real Time Interaction Management, Cross-Channel Marketing, Loyalty and Rewards, Enterprise Marketing, Customer Analytics, Journey Orchestration, Digital Banking, and Marketplace Development, and has included Comviva in The State Of Agentic Payments For B2B. In the Digital Commerce domain, IDC's flagship Marketscape report has recognised our contributions. ISG mentions Comviva for our mobiquity Banking Suite in their ISG Provider Lens report, and Omdia includes us in their Omdia Universe for Digital Banking platforms. Juniper Research and Rocco Research consistently feature Comviva in their competitor leaderboard for key reports covering CPaaS, A2P Messaging, SMS Firewall, mobile money, CDP, and more.

Our employee value proposition, 'Rise. Reinvent. Outshine.', shapes how we grow talent: our people rise into real ownership early, reinvent both the product and themselves in an organisation that files its own patents, and outshine in work that reaches billions. Our commitment to excellence extends beyond technology, as evidenced by multiple awards, including the 'Great Place to Work For' Certification, Top 25 Best Workplaces for Women, Golden Peacock Awards, Times Ascent 'Dream Companies to work for', Brandon Hall HCM Excellence Gold Award, and ASSOCHAM Diversity & Inclusion Excellence Award in the HR Excellence category.

Comviva's technological innovations have earned international and regional acclaim, with recognition at prestigious awards such as GSMA GLOMO (3 Times Winner), Global Telecoms (GLOTEL) Awards, Frost & Sullivan's "Digital Marketing Company of the Year", AITE Group Digital Wallet Innovation Awards, AfricaCom Awards, World Communication Awards, Juniper Research Future Digital Awards, Asia Communication Awards, Global Telecoms Business Innovation Awards, Golden Peacock Awards for Innovation, Banking Technology Awards, Global Carrier Award, IBS Intelligence Global FinTech Innovation Awards, Global Fintech Awards, Asia Fintech Awards, Emerging Payments Awards, PayTech Awards, and Telecoms World Middle-East Awards.

These accolades stand as a testament to our unwavering commitment to assisting clients in their digital transformation journey, offering cutting-edge technology that empowers end-users with new-age products and services, and to the credible impact our people create every day.

Job Title: Senior AI / Agentic Architect

Key Accountabilities

Experience: 12+ Years

Function: Technology Unit – AI, Agentic AI & Platform Engineering

Role Summary

Looking for a highly experienced Senior AI / Agentic Architect to lead the architecture and engineering of Comviva’s next-generation Agentic Orchestration Platform and Context Engineering Fabric.

This role will drive the transition from traditional AI-assisted workflows to autonomous yet governed multi-agent systems capable of orchestrating decisions, workflows, product intelligence, and operational automation across product platforms including BSS, Fintech, Martech, CPaaS, and AI Ops ecosystems.

The architect will work closely with Product Units, AI COE, Platform Engineering, Security, Performance Engineering, and Cloud teams to establish a scalable, secure, telco-grade AI platform that supports:

• Multi-agent orchestration
• Context-aware reasoning
• Human-in-the-loop governance
• AI security and guardrails
• SaaS and cloud-native extensibility

This is a strategic hands-on architecture role requiring deep expertise in AI systems, distributed architectures, platform engineering, and enterprise-scale orchestration.

Key Responsibilities

Agentic Platform Architecture

• Define and architect the enterprise-wide Agentic Orchestration Platform for telecom-grade AI systems.
• Multi-agent orchestration
• Agent memory and context handling
• Goal decomposition and planning
• Autonomous workflow execution
• Human-in-the-loop approvals
• Agent communication frameworks
• Design and implement:
  • Autonomous agents
  • Tool-using agents
  • Retrieval-augmented generation (RAG)
  • AI Ops agents
  • Agent memory
  • Evaluation frameworks
  • AI observability
  • Responsible AI controls
• Architect cloud-native AI platforms on AWS/Azure/GCP.
• Design scalable runtime infrastructure using:
  • Container orchestration
  • Service mesh
  • API gateways
  • Event streaming frameworks
  • Internal Developer Platforms (IDP)
  • GitOps
  • Infrastructure as Code
  • AI workload scalability
  • Performance optimization

AI Governance