AR Follow up : Fixed Sat - Sun off : Voice /Blended Process

WSNE Consulting Pvt. Ltd.; Dadri, Gurugram District; On-site; INR 174,000 - 290,000; Full time

Benefits offered by this job

Fixed night shift

Company cab facility

Meal facility provided

Saturday & Sunday fixed weekly offs

Job summary

WSNE Consulting Pvt. Ltd. seeks an AR Caller to join its accounts receivable team, handling follow-ups with US-based insurance companies and patients to resolve outstanding payments and maintain accurate account records.

The role requires night shifts, a B2B voice process background, and willingness to work from Gurgaon or Noida; fresh graduates are welcome to apply and will receive training on US healthcare billing processes.

Qualifications

• Graduate in any discipline.
• B.E./B.Tech candidates are NOT eligible.
• Freshers are eligible to apply.
• Good verbal and written communication skills.
• Comfortable working in a fixed night shift.
• Comfortable with a B2B voice process and making calls.
• Basic knowledge of MS Office/computer operations.
• Candidates should be willing to work from the Gurgaon or Noida location.
• Candidates must be comfortable with the US healthcare process and client interaction.
• Candidates should be willing to attend the interview through the walk-in process.

Responsibilities

• Contact US-based insurance companies and clients to follow up on outstanding accounts and payments.
• Make calls to check the status of pending claims and invoices.
• Review account details and identify pending, unpaid, or denied claims.
• Follow up with payers regarding claim status, payment details, and outstanding balances.
• Update call outcomes, claim status, and follow-up details accurately in the system.
• Maintain proper documentation of all calls and account activities.
• Coordinate with internal teams to resolve billing and payment-related issues.
• Escalate unresolved or complex cases to the appropriate team or supervisor.
• Achieve daily and monthly productivity and quality targets.
• Follow company policies, process guidelines, and data confidentiality requirements.
• Communicate professionally with US clients and insurance representatives.
• Learn and apply US healthcare billing and Accounts Receivable (AR) processes through company-provided training.

Skills

Verbal communication

Written communication

MS Office

Night shift

Education

Graduate in any discipline

Job description

Job description

We are looking for a motivated AR Caller to join our accounts receivable team. The candidate will be responsible for following up with insurance companies and patients regarding outstanding payments, resolving payment-related issues, and maintaining accurate account records.

Role & responsibilities

• Contact US-based insurance companies and clients to follow up on outstanding accounts and payments.
• Make calls to check the status of pending claims and invoices.
• Review account details and identify pending, unpaid, or denied claims.
• Follow up with payers regarding claim status, payment details, and outstanding balances.
• Update call outcomes, claim status, and follow-up details accurately in the system.
• Maintain proper documentation of all calls and account activities.
• Coordinate with internal teams to resolve billing and payment-related issues.
• Escalate unresolved or complex cases to the appropriate team or supervisor.
• Achieve daily and monthly productivity and quality targets.
• Follow company policies, process guidelines, and data confidentiality requirements.
• Communicate professionally with US clients and insurance representatives.
• Learn and apply US healthcare billing and Accounts Receivable (AR) processes through company-provided training.

Preferred candidate profile

• Education: Graduate in any discipline.
• B.E./B.Tech candidates are NOT eligible.
• Freshers are eligible to apply.
• Good verbal and written communication skills.
• Comfortable working in a fixed night shift.
• Comfortable with a B2B voice process and making calls.
• Basic knowledge of MS Office/computer operations.
• Candidates should be willing to work from the Gurgaon or Noida location.
• Candidates must be comfortable with the US healthcare process and client interaction.
• Candidates should be willing to attend the interview through the walk-in process.

Perks and Benefits

• CTC: Up to 2.9 LPA.
• Approx. in-hand salary: Up to 19,000/month.
• Fixed night shift: 6:30 PM 3:30 AM.
• Saturday & Sunday fixed weekly offs.
• Both-side company cab facility for eligible routes.
• Meal facility provided.
• Opportunity to start a career in the US Healthcare KPO / AR Follow-Up domain.
• Exposure to B2B communication and international client interaction.
• Structured work environment with process and quality training.