Apprentice, Portfolio Management

Pearson; Bengaluru; On-site; INR 300,000 - 450,000; Full time

Job summary

Pearson in Bengaluru is seeking graduates or early-career candidates for an apprenticeship focused on digital learning platform implementation, onboarding, and data reporting. You will gain hands-on experience with platform setup, content ingestion, and user access processes while learning to build usage dashboards and coordinate across teams.

The role emphasizes attention to detail, strong communication, and collaborative problem-solving.

Qualifications

• Graduates or early-career candidates with interest in digital products, customer support or education technology.
• Basic working knowledge of Excel and PowerPoint; willingness to learn reporting tools and systems.
• Clear written and verbal communication for support coordination and stakeholder updates.
• Organised, detail-oriented, and able to follow defined processes and timelines.
• Collaborative mindset with willingness to learn and support team priorities.

Responsibilities

• Assist with institution and account setup, provisioning, and basic configuration on digital learning platforms under supervision.
• Support trials, activations, and onboarding for new institutions by following processes and checklists.
• Help with content ingestion, access code generation, and title mapping.
• Learn platform workflows and implementation scenarios through hands-on support.
• Learn to build and maintain usage reports, trackers, and dashboards with team support.
• Maintain reporting cadences: daily, weekly, monthly, and ad hoc updates.
• Support data checks (ISBN, institute name, tenure, licence balance, title mapping, access status).
• Prepare simple summaries and status updates for internal reviews.
• Provide first-level support coordination for learner and institution requests.
• Coordinate escalations and route requests to appropriate owners; document updates until closure.
• Prepare, update, and maintain user manuals and support materials.

Skills

Communication skills

Excel

PowerPoint

Organizational skills

Attention to detail

Collaboration

Education

Graduate or early-career candidate

Tools

OneCRM

Smartsheet

Digital learning platforms

Internal reporting templates

Excel

PowerPoint

Job description

Platform setup & implementation

• Assist with institution and account setup, provisioning, and basic configuration activities on digital learning platforms under supervision.

• Support trials, activations, and onboarding activities for new institutions by following defined processes and checklists.

• Help with content ingestion, access code generation, title mapping

• Learn platform workflows and common implementation scenarios through hands‑on support activities.

Reporting, dashboards & analytics

• Learn to build, update, and maintain usage reports, trackers, and dashboards with support from the team.

• Maintain reporting cadences such as daily, weekly, fortnightly, monthly, and ad hoc updates as required.

• Support data checks by validating key fields such as ISBN, institute name, tenure, licence balance, title mapping, and access status.

• Assist in preparing simple summaries and status updates for internal review discussions.

Support & coordination

• Provide first‑level support coordination for learner and institution requests by gathering required information and documenting updates.

• Support escalation follow‑ups by tracking progress, coordinating with relevant owners, and documenting updates until closure.

• Route requests to the appropriate owner or team where specialist input or approval is required.

• Prepare, update, and maintain user manuals, process notes, and support materials for recurring activities.

Learning Objectives

• Develop a working understanding of digital learning platform setup, access management, and customer onboarding workflows.

• Build confidence in using business tools such as Excel, PowerPoint, OneCRM, Smartsheet, and reporting templates.

• Learn how to coordinate across sales, support, implementation, and operations teams to resolve routine requests.

• Strengthen professional communication, documentation, attention to detail, and stakeholder follow‑up skills.

Critical Controls

As part of supervised support activities, the apprentice should learn to check and validate the following before a request is marked complete:

• ISBN, institute name, tenure, access codes, title mapping, and access confirmation.

• Licence balance, duplicate IDs, level or batch mapping, and correct entitlement details.

• Any open dependency that requires confirmation from a senior colleague or the relevant owner.

Systems & Tools

Excel

• PowerPoint

• OneCRM

• Smartsheet

• Digital learning platforms

• Internal reporting templates

Candidate Profile

• Graduate or early‑career candidate with an interest in digital products, customer support, technology operations, or education technology.

• Basic working knowledge of Excel and PowerPoint; willingness to learn reporting tools and operational systems.

• Clear written and verbal communication skills for support coordination, documentation, and stakeholder updates.

• Organised, detail‑oriented, and able to follow defined processes, checklists, and reporting timelines.

• Collaborative mindset with a willingness to ask questions, learn from feedback, and support team priorities.

Expected Outcomes from the Apprenticeship

• Practical exposure to digital learning platform implementation and support operations.

• Improved ability to manage task trackers, prepare simple reports, and communicate request status clearly.

• Better understanding of customer onboarding, access enablement, entitlement validation, and cross‑functional coordination.

• Readiness to take on more complex operational responsibilities with experience and continued guidance.

Who we are:

At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson.

Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing [e-mail].

Job: Portfolio Management