Apprentice - Operations

StarTek Inc.

Bengaluru

On-site

INR 260,000 - 380,000

Full time

14 days+

Application generator

Don’t send a generic resume — generate a resume and cover letter tailored to this exact role.

Get past ATS filters

Benefits offered by this job

Competitive compensation package

Great benefits

Fun and friendly atmosphere

Job summary

A customer experience solutions company in Bengaluru is seeking enthusiastic Customer Support Representatives. In this role, you will engage with customers through live chats, troubleshooting their wireless internet issues and enhancing their overall experience. We are looking for individuals who are positive, energetic, and passionate about providing exceptional customer service. This position offers a full-time schedule and a competitive compensation package, along with a friendly workplace atmosphere.

Qualifications

Experience in customer support roles, especially in live chat environments.
Ability to troubleshoot customer issues with wireless internet products.
Strong verbal and written communication skills.
Positive and energetic personality.

Responsibilities

Support customers through live chats regarding their wireless internet services.
Troubleshoot and resolve issues effectively.
Engage customers in meaningful interactions to enhance their experience.

Skills

Customer engagement

Troubleshooting

Positive attitude

Communication skills

Job description

Overview

In a world where customers consistently interact with your brand across multiple channels—including digital and social—we at Startek value our ability to effectively garner those interactions and CX insights, analysing, unlocking, and providing intelligence that drives digital transformation and further revenues for you, our client.

Put simply: we break down the complexity of your customer lifecycle and help your customers build and sustain emotional connections with your brand.

Our tech-enabled and human-assisted digital solutions build on your CX requirements and our business transformation expertise, with a willingness to consistently pivot, innovate, and take advantage of new digital technologies.

We’ve partnered with global brands for over 3 decades—working with them across their consumer value chain and providing new-age customer experience solutions and insights that help them define and reach their target audiences with greater efficiency and better value for every dollar spent.

Our partnerships have always been about more than building emotional connections with customers; they are about using artificial intelligence, omnichannel orchestration and providing CX insights and technologies that have the power for digital transformation. We operate across 46 locations in 13 countries, with over 40,000 employees managing almost half a billion customer interactions every year for over 150 clients in different industries.

About the Team

At STARTEK, we believe the most important customer engagement is the one that happens next. We’re looking for customer support representatives who are true engagement specialists – skilled at engaging in meaningful interactions that make our clients’ customers say “WOW!” In this role, you’ll be responsible for supporting customers through live chats as well as troubleshooting issues with their specific wireless internet products and services. Most importantly, you’ll have the opportunity to make a difference, every day, in the lives of our clients’ customers. In return, we offer a competitive compensation package, great benefits, a fun, and friendly atmosphere and so much more! If you’re positive, energetic, and ready to engage, apply now for immediate consideration.

Job Info