Executive - Operations

StarTek Inc.

Bengaluru

On-site

INR 300,000 - 400,000

Full time

14 days+

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Benefits offered by this job

Competitive compensation package

Great benefits

Fun and friendly atmosphere

Job summary

A leading customer experience solutions provider is seeking customer support representatives in Bengaluru, India. In this full-time role, you will engage with customers through live chats and help troubleshoot issues with their wireless internet products. We're looking for energetic individuals who can create meaningful interactions and contribute positively to customer experiences. A competitive compensation package and great benefits are offered, making it a fulfilling opportunity to make a difference every day.

Qualifications

Ability to engage customers in meaningful interactions.
Experience with troubleshooting internet services.
Positive and energetic attitude.

Responsibilities

Support customers through live chats.
Troubleshoot issues with wireless internet products.
Make a positive impact on customer experiences.

Skills

Customer engagement

Problem-solving

Communication

Job description

In a world where customers consistently interact with your brand across multiple channels—including digital and social—at Startek we value our ability to effectively garner those interactions and CX insights, analysing, unlocking, and providing intelligence that drives digital transformation and further revenues for you, our client.

Put simply: we break down the complexity of your customer lifecycle and help your customers build and sustain emotional connections with your brand.

Our tech-enabled and Human assisted digital solutions build both on your CX requirements and our business transformation expertise and willingness to consistently pivot, innovate, and take advantage of new digital technologies.

It’s a robust approach. We’ve partnered with global brands for over 3 decades now—working with them across their consumer value chain and providing new age customer experience solutions and insights that are helping them define and reach their target audiences with greater efficiency and better value for every dollar spent.

Our partnerships have always been about more than building emotional connections with customers; they are about using artificial intelligence, omnichannel orchestration and providing CX insights & technologies, that have the power for digital transformation. We do this across 46 locations in 13 countries, with over 40,000 employees managing almost half a billion customer interactions every year for over 150 clients in different industries.

About the Team

At STARTEK, we believe the most important customer engagement is the one that happens next. And that’s where you come in! We’re looking for customer support representatives who are true engagement specialists – skilled at engaging in meaningful interactions that make our clients’ customers say “WOW!” In this role, you’ll be responsible for supporting customers through live chats as well as troubleshooting issues with their specific wireless internet products and services. Most importantly, you’ll have the opportunity to make a difference, every day, in the lives of our clients’ customers. In return, we offer a competitive compensation package, great benefits, a fun, and friendly atmosphere and so much more! If you’re positive, energetic, and ready to engage, apply now for immediate consideration.

Job Info