Application Virtualization Engineer

NTT DATA, Inc.; Hyderabad; Hybrid; INR 800,000 - 1,500,000; Full time

Job summary

NTT DATA, Inc. is seeking an Application Virtualization Engineer (L2) in Hyderabad, India. The role involves managing Citrix and VMware systems, resolving cloud incidents, and ensuring client cloud infrastructure remains operational. A minimum of 5 to 8 years of experience is required, focusing on Citrix and Azure environments, with a proactive approach to service requests and incidents. The position offers a hybrid working model along with a commitment to diversity and equal opportunity.

Qualifications

• 5 to 8 years of experience in managing and maintaining Citrix systems.
• Experience in administering VMware Horizon View, Cloud PaaS, and Microsoft FSlogix.
• Good technical knowledge of MS Operating System.

Responsibilities

• Proactively monitor and resolve cloud-based incidents and service requests.
• Support project work as required and contribute to operational recommendations.
• Maintain, monitor, and troubleshoot Citrix environments.

Skills

Managing and maintaining Citrix systems

VMware Horizon View

Azure VDI

Microsoft FSlogix

Active Directory GPO tasks

Job description

Your day at NTT DATA

The Application Virtualization Engineer (L2) is a developing engineering role, responsible for providing a managed service to clients to ensure that their Cloud infrastructure remain operational through proactively monitoring, identifying, investigating, and resolving cloud-based incidents, service requests and alerts.

The primary objective of this role is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA) and focuses on second-line support for incidents and requests with a medium level of complexity to ensure the smooth operation and optimization of clients' cloud infrastructure and services.

The Application Virtualization Engineer(L2) may also contribute to / support on project work as and when required.

What You'll Be Doing

• Job Description Desired Skills : Min 5 to 8 years of experience in managing and maintaining Citrix systems (Wem,MCS,PVS,AppLayering ,Cloud PaaS) Expertise on Citrix Cloud Expertise on VMWare Horizon View , VMWare Horizon Cloud , Azure VDI,Microsoft FSlogix Certification: CCA-V / CC-VAD-CC /CCP-V Job Description : Experience in administering and supporting Citrix systems (Wem,MCS,PVS,AppLayering ,Cloud PaaS) Experience in administering VMWare Horizon View , VMWare Horizon Cloud , Azure VDI,Microsoft FSlogix Daily maintenance and troubleshooting of the servers in Citrix Administration on Citrix PVS for server maintenance (ongoing task), upgrades (ongoing task), and image maintenance/updates/upgrades (ongoing task) Make architectural and operational recommendations applying updates to the Citrix environments Maintenance/monitoring/upgrading/troubleshooting Supports applications, hardware, operating systems and network infrastructure Configuration, deployment, proactive monitoring and maintenance of EPIC-related tasks Following vendor and Epic best practices for hardware and software configuration Drawing upon concepts of tools, technologies and methodologies to collaborate with other technical specialists when carrying out assigned duties Good technical knowledge depth on MS Operating System Good experience on VMWare Horizon 8.x Good Experience on Active Directory GPO related tasks

Additional Career Level Description

Knowledge and application

• Work is reviewed periodically based on a set of defined procedures or precedence.
• Normally receives general instruction on work and new assignments.
• Learns to use professional concepts.

Problem solving

• Applies knowledge and basic problem-solving techniques to define and resolve problems.
• Works on problems of limited scope.

Interaction

• Exchanges standard/basic information with colleagues and immediate line manager/team leader.
• Develops stable working relationships internally.

Accountability

• Determines a course of action based on guidelines and standard practices and procedures.

Hybrid Working

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category.