Application Test Environments Lead Tech Analyst - Assistant Vice President

Citi; Chennai; On-site; INR 1,400,000 - 2,100,000; Full time

Job summary

Citi in Chennai is seeking a seasoned technical professional to provide end-to-end application support and testing for strategic platforms, with emphasis on non-production environments and DevOps-enabled delivery models.

The role focuses on stabilizing applications, ensuring release readiness, and driving efficient testing and automation. Strong collaboration with DevOps, QA, and infrastructure teams is essential for success.

Qualifications

• 7+ years of experience in QA / Testing, Application Support, Production Support, or Technical Operations roles.
• Strong experience supporting Non‑Production environments in fast-paced delivery models.
• Hands-on experience with Linux operating systems.
• Proficiency with databases (Oracle, SQL Server, MongoDB).
• Experience supporting web and middleware platforms (WebSphere, WebLogic, MQ, NDM, SFTP).
• Working knowledge of CI/CD pipelines and DevOps delivery practices.
• Experience using monitoring and logging tools (Geneos, Splunk, Kibana or equivalent).
• Experience with Autosys or enterprise scheduling tools.
• Strong analytical, troubleshooting, and problem-management skills.
• Excellent written and verbal communication skills, with ability to explain technical issues to non-technical stakeholders.

Responsibilities

• Provide Level 2/3 technical and business support for Citi applications across Non‑Production environments, ensuring availability, stability, and readiness for testing and deployments.
• Manage, maintain, and support application platforms and their operating environments post‑development lifecycle, with emphasis on environment stability, configuration consistency, and functional integrity.
• Perform Start‑of‑Day / End‑of‑Day checks, ongoing health monitoring, and regional handovers across global support teams.
• Conduct same‑day risk checks and reconciliations to ensure environment and application integrity.
• Support and troubleshoot CI/CD pipelines across Non‑Production environments, including build failures, deployment issues, rollback scenarios, and promotion defects.
• Participate actively in application releases, including deployment coordination, validation, verification, and post‑release stabilization.
• Work closely with DevOps and Development teams to enable automation, reduce manual intervention, and improve deployment reliability.
• Support deployment dry runs, rehearsal activities, and environment readiness assessments ahead of major releases.

Skills

QA / Testing

Application Support

DevOps awareness

Analytical thinking

Communication (verbal/written)

Tools

Linux

Oracle

SQL Server

MongoDB

WebSphere

WebLogic

MQ

NDM

SFTP

Autosys

Geneos

Splunk

Kibana

Job description

This is a seasoned technical professional responsible for providing end‑to‑end application support & testing for Citi’s strategic platforms, with a strong focus on Non‑Production environments (DEV / SIT / UAT ) and Testing / DevOps-enabled delivery models.

This role applies in‑depth disciplinary knowledge to support complex applications, contributes to continuous improvement of operational processes, and partners closely with Development, DevOps, Quality Assurance, Infrastructure, and Release Management teams.

The individual demonstrates strong analytical, problem‑solving, and communication skills, and operates with a moderate level of autonomy while influencing outcomes through expertise and judgment.

The role has a direct impact on application stability, release readiness, testing effectiveness, and time‑to‑market, ensuring that technology platforms meet business expectations and Citi’s risk and control standards.

Key Responsibilities

• Provide Level 2 / Level 3 technical and business support for Citi applications across Non‑Production environments, ensuring availability, stability, and readiness for testing and deployments.
• Manage, maintain, and support application platforms and their operating environments post‑development lifecycle, with emphasis on environment stability, configuration consistency, and functional integrity.
• Perform Start‑of‑Day / End‑of‑Day checks, ongoing health monitoring, and regional handovers across global support teams.
• Conduct same‑day risk checks and reconciliations to ensure environment and application integrity.
• Support and troubleshoot CI/CD pipelines across Non‑Production environments, including build failures, deployment issues, rollback scenarios, and promotion defects.
• Participate actively in application releases, including deployment coordination, validation, verification, and post‑release stabilization.
• Work closely with DevOps and Development teams to enable automation, reduce manual intervention, and improve deployment reliability.
• Support deployment dry runs, rehearsal activities, and environment readiness assessments ahead of major releases.

Monitoring, Stability

• Proactively monitor applications using tools such as ITRS Geneos, Splunk, Kibana, and similar platforms.
• Assess the risk and business impact of application and environment incidents, escalating appropriately in line with SLAs and Citi incident management standards.
• Perform root cause analysis (RCA) and drive preventive actions to reduce recurring issues.
• Ensure logging, alerting, storage, and archiving procedures are implemented and functioning correctly.

Act as a technical liaison between business users, developers, infrastructure teams, and third‑party vendors.

• Support applications running on Linux platforms, databases (Oracle, SQL Server, MongoDB), middleware, and web/application servers (WebSphere, WebLogic).
• Provide middleware support including MQ, NDM, and SFTP configurations.
• Support batch scheduling and workload automation using Autosys.
• Develop and maintain support documentation, runbooks, and deployment procedures.
• Contribute to defining and improving operating standards, support processes, and controls.
• Identify opportunities to optimize application performance, efficiency, and operational effectiveness.
• Actively participate in post‑implementation reviews to ensure release objectives are met.
• Serve as a subject matter expert (SME) for assigned applications and environments.
• Provide coaching and guidance to junior analysts, contributing to team capability uplift.
• Exercise sound judgment and autonomy while operating under Citi’s risk, compliance, and control framework.
• Ensure decisions demonstrate consideration for Citi’s reputation, regulatory obligations, and client impact.

Qualifications Required

• 7+ years of experience in QA / Testing, Application Support, Production Support, or Technical Operations roles.
• Strong experience supporting Non‑Production environments in fast‑paced delivery models.
• Hands‑on experience with Linux operating systems.
• Proficiency with databases (Oracle, SQL Server, MongoDB).
• Experience supporting web and middleware platforms (WebSphere, WebLogic, MQ, NDM, SFTP).
• Working knowledge of CI/CD pipelines and DevOps delivery practices.
• Experience using monitoring and logging tools (Geneos, Splunk, Kibana or equivalent).
• Experience with Autosys or enterprise scheduling tools.
• Strong analytical, troubleshooting, and problem‑management skills.
• Excellent written and verbal communication skills, with ability to explain technical issues to non‑technical stakeholders.

Preferred / Added Advantage

• Exposure to Cloud technologies and container platforms (ECS / Kubernetes – support perspective).
• Experience working in Agile / DevOps operating models.
• Proven record of driving stability, efficiency, and automation initiatives.

Job Family Group

Technology

Job Family

Technology Quality

Time Type

Full time

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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