Application Support Technology Lead Analyst - Vice President

Citi; Chennai District; On-site; INR 4,200,000 - 6,500,000; Full time

Job summary

Citi is seeking an Apps Sup Tech Lead Analyst in India to shape technical direction for applications support and to partner with multiple technology teams. You’ll define system enhancements, analyze complex processes, and document requirements while guiding peers and coordinating with product owners and analysts.

The role emphasizes advisory capabilities, risk awareness, and adherence to policy as you influence strategic functional decisions across the technology landscape.

Qualifications

• 10+ years of experience in relevant roles.
• Strategic thinking and practical problem solving.
• Proven leadership, interpersonal and relationship-building skills.
• Service-oriented attitude.
• Ability to work in a fast-paced environment.
• Experience leading or participating in large development projects.
• Proficient with basic technical tools and systems.
• Strong written and verbal communication skills.

Responsibilities

• Partner with multiple tech teams to ensure integration and define system enhancements.
• Provide expertise in apps support principles.
• Define scope and objectives for complex enhancements and document requirements.
• Collaborate with technology areas and management to meet goals.
• Work with Product Owners, Business Analysts and Systems Analysts on impacts and requirements.
• Assess the implications of technology for the current environment.
• Identify risks, vulnerabilities and security issues; propose mitigations.
• Coach junior analysts and allocate tasks.
• Analyze problems and develop innovative solutions.
• Influence strategic decisions through advice and services.
• Communicate persuasively with stakeholders.
• Perform other duties and ensure regulatory/compliance considerations.

Skills

Leadership

Strategic thinking

Problem solving

Relationship building

Communication skills

Fast-paced work

Requirement gathering

Technical awareness

Education

Bachelor’s/University degree

Master’s degree preferred

Tools

Hadoop

Cloudera components

Hive

Spark

YARN

Kafka

Oozie

Sentry

Connect:Direct

Autosys

Control-M

Job description

The Apps Sup Tech Lead Analyst is a strategic professional who stays abreast of developments within own field and contributes to directional strategy by considering their application in own job and the business. Recognized technical authority for an area within the business. Requires basic commercial awareness. There are typically multiple people within the business that provide the same level of subject matter expertise. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Significant impact on the area through complex deliverables. Provides advice and counsel related to the technology or operations of the business. Work impacts an entire area, which eventually affects the overall performance and effectiveness of the sub-function/job family.

Responsibilities

• The Apps Support Tech Lead Analyst is responsible to partner with multiple technology teams to ensure appropriate integration of functions to meet goals; identify and define necessary system enhancements; analyze existing system logic, identify problems; and recommend and implements solutions.
• Provides expertise in area and an advanced level of understanding of the principles of apps support.
• Formulates and defines systems scope and objectives for complex, high impact application enhancements and problem resolution through in-depth analysis and evaluation of complex business processes, systems and industry standards; documents requirements.
• Partners with multiple technology areas and management teams to ensure appropriate integration of functions to meet goals.
• Works closely with Product Owners, Business Analysts and Systems Analysts to determine and document Systems impacts and support requirements
• Considers the implications of the application of technology to the current environment.
• Identifies risks, vulnerabilities and security issues; communicate impact; proposes risk mitigation options.
• Acts as advisor or coach to new or lower level analysts; allocates work.
• Provides in-depth analysis with interpretive thinking to define problems and develop innovative solutions.
• Directly impacts the business by influencing strategic functional decisions through advice, counsel or provided services.
• Persuades and influences others through strong and comprehensive communication and diplomacy skills
• Performs other duties and functions as assigned
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Recommended Qualifications

• 10+ years experience
• Practical problem solving and strategic thinking skills
• Demonstrated leadership, interpersonal skills and relationship building skills
• Service oriented attitude
• Ability to work in a fast-paced environment
• Experience working or leading requirement gathering efforts for multiple large development projects at one-time
• Proficient using basic technical tools and systems
• Good interpersonal and communication skills

Education

• Bachelor’s/University degree, Master’s degree preferred

Hadoop/Big Data Platform

• Working knowledge of various components and technologies under Cloudera distribution like HDFS, Hive, Impala, Spark, YARN, Sentry, Oozie, Kafka.
• Very good knowledge on analyzing the bottlenecks on the cluster - performance tuning, effective resource usage, capacity planning, investigating.
• Perform daily performance monitoring of the cluster - Implement best practices, ensure cluster stability and create/analyze performance metrics.
• Hands-on experience in supporting applications built on Hadoop.

Programming Languages

• UNIX shell scripting, Python / PERL will be of added advantage.

Languages: Python

Databases: Oracle

Strong understanding of Bigdata Hadoop, impala and file transfer protocols like Connect:Direct (NDM).

Scheduling: Experience with enterprise scheduling tools such as Autosys, Control-M.

Time Type :Full time

Full time

Job Level :C13

Job Family Group: Technology

Job Family: Applications Support

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