Application Support Specialist

theapexgroup; Pune District; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

The Apex Group in Pune seeks an experienced Application Support Analyst to join the IT department on a full-time basis. You will maintain and configure core applications, handle service desk tickets, and coordinate releases with global teams.

The role requires 6–10 years of experience, a Bachelor’s degree, and strong skills in Windows, Linux, SQL, and Azure. You will provide front-end and back-end support and develop dashboards, SOPs, and documentation.

Qualifications

• Excellent IT skills with the ability to learn new systems and processes.
• Experience with fund administration and finance applications.
• Experience in supporting core line business applications.
• Knowledge of Windows, Linux, IIS and SQL databases.
• Understanding of Azure cloud.
• Strong verbal and written communication skills.

Responsibilities

• Working as a part of a global team to provide application support across several applications in APEX Group.
• Prioritization and resolution of tickets related to core line business applications including troubleshooting incidents and responding to service requests as per the service catalogue.
• Define new services when required and perform regular updates of the service catalogue.
• Liaising with business vendors and development team regarding incidents, requests, and project related tasks/items.
• Provide input and support to project related tasks such as new application implementations and upgrades.
• Follow the IT change management process when performing changes in PROD and NON-PROD environments.
• Develop and provide dashboards and regular reports to support leadership and project teams.
• Offer SME guidance for applications/software products in scope.
• Document processes and maintain SOPs and knowledge bases.

Skills

IT skills

Fund administration

SQL databases

Azure cloud

Windows

Linux

IIS

Communication

Education

Bachelor's Degree

Tools

SSIS

SQL Server

Job description

The Apex Group was established in Bermuda in 2003 and is now one of the world's largest fund administration and middle office solutions providers.

Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide.Your career with us should reflect your energy and passion.

That's why, at Apex Group, we will do more than simply 'empower' you. We will work to supercharge your unique skills and experience.

Take the lead and we'll give you the support you need to be at the top of your game. And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities.

For our business, for clients, and for you

Application Support Analyst - Lead - Permanent

Location: Pune

Experience: 6 - 10 years

Department: IT

Employment Type: Full time

Role purpose

The role of Application Support Analyst will be part of the group function. As an Application Support Analyst, you will be the primary contact for supporting, maintaining, and configuring core line business and supporting applications. The successful applicant will be responsible for tasks such as investigating, prioritizing, and resolving service desk tickets related to various incidents and requests for the applications in scope, as well as coordinating and deploying new releases and application upgrades.

Role Responsibilities:

• Working as a part of a global team to provide application support across several applications in APEX Group.
• Prioritization and resolution of tickets related to the core line business applications including troubleshooting incidents and responding to service requests as per the service catalogue.
• Define new services when required and perform regular updates of the service catalogue.
• Liaising with business vendors and development team regarding incidents, requests, and project related tasks/items.
• Provide input and support to project related tasks such as new application implementations, new application upgrades and releases.
• Follow the IT change management process when performing any changes in both PROD and NON-PROD environments.
• Develop and provide effective dashboards and regular reports to support leadership and project teams.
• Offer new ideas and act as subject matter expert (SME) for the applications/software products in scope.
• Create and maintain sufficient technical documentation and knowledge base, and standard operating procedures (SOP`s).
• Provide response and deliverables related to audit and compliance requests.
• Perform analysis of the functionality of software applications and suggest significant improvements.
• Offer software application support under the supervision of the senior engineer
• Consult skillfully with the team of software development, clients, and internal users to improve application performance.
• Ensure very effective back-end and front-end functionality of all applications.
• Establishing the main causes of application errors while escalating serious concerns to the Senior engineer.
• Efficiently managing code migration across various environments only to ensure synchronized and continued functionality.
• Documenting processes proficiently and continuously monitoring the application performance metrics.
• Keep an updated record of configuration changes while scheduling the updates of applications.
• Provide extensive front-end support to all colleagues and clients of other departments.
• Efficiently manage coordination at both local and international levels, whenever and wherever required.

Skills Required:

• Excellent IT skills with the ability to learn new systems and processes with ease.
• Experience with fund administration and finance applications.
• Experience in supporting core line business applications.
• Skill on Windows Boxes, Linux, IIS, SSIS, Ad accounts, SQL, database understanding
• Understanding on Azure cloud
• Understanding on Client Server Architecture
• Strong verbal and written communication skills and ability to present in a clear and concise manner.
• Experience with Azure desirable.
• Knowledge of Fund Administration, Transfer Agency, Payments and associated technologies.
• Educated to Batchelor Degree Level or equivalent qualifications/ work experience.
• Able to Manage team and guide them with the Standard process
• Able to provide MIS out of Tickets/work