Application Support Specialist

Eurofins USA Genomic Services; Bengaluru; On-site; INR 6,00,000 - 9,00,000; Full time

Job summary

A global leader in analytical testing services is seeking an IT Support Specialist in Bangalore. The role involves providing technical support, troubleshooting issues, and collaborating with teams to enhance system functions. Ideal candidates will have over 3 years of L2 support experience, strong communication skills, and a willingness to learn new technologies. This dynamic organization offers a rich culture and fulfilling careers.

Qualifications

• 3+ years’ experience as L2 support engineer.
• Experience in MS SQL programming is preferred.
• Knowledge of ASP.NET, HTML, JSON, and front-end frameworks is a plus.

Responsibilities

• Provide first-line and second-line technical support for IT products.
• Troubleshoot and resolve software bugs and performance issues.
• Collaborate with business analysts and deployment teams.

Skills

Good English communication

Interpersonal skills

Self-motivated

Willing to learn

Education

B.E/B.Tech or equivalent graduation

Tools

MS SQL

Visual Studio

TFS (Azure)/Service Now

Job description

Overview

Company Description

Company Description

Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and the environment safer, healthier and more sustainable. From the food you eat to the medicines you rely on, Eurofins works with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate. Eurofins is a global leader in food, environmental, pharmaceutical and cosmetic product testing and in agroscience CRO services. It is also one of the global independent market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, CDMO, advanced material sciences and in the support of clinical studies.

In over just 35 years, Eurofins has grown from one laboratory in Nantes, France to 62,000 staff across a network of over 1,000 independent companies in 61 countries, operating 900 laboratories. Performing over 450 million tests every year, Eurofins offers a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products, as well as providing innovative clinical diagnostic testing services, as one of the leading global emerging players in specialized clinical diagnostics testing.

Eurofins is one of the fastest growing listed European companies with a listing on the French stock exchange since 1997.

Eurofins IT Solutions India Pvt Ltd(EITSI) is a fully owned subsidiary of Eurofins and functions as a Global Software Delivery Center exclusively catering to Eurofins Global IT business needs. The code shipped out of EITSI impacts the global network of Eurofins labs and services.

The primary focus at EITSI is to develop the next generation LIMS (Lab Information Management system), Customer portals, e-commerce solutions, ERP/CRM system, Mobile Apps & other B2B platforms for various Eurofins Laboratories and businesses. Young and dynamic, we have a rich culture and we offer fulfilling careers.

Role

IT Support Specialist

Shift timings: 8.00am to 5.00pm or 12.00pm to 9.00pm IST

Work location: Bangalore

The main objective of this position is to maintain system functions and provide daily support to business.

Responsibilities

• Provide first-line and second-line technical support for IT products, addressing technical issues and providing solutions in a timely manner.
• Troubleshoot and resolve software bugs, system errors, and performance issues for internal users or customers.
• L2 Support for multiple applications by oneself and together with the team.
• Analyzing the issues and resolving the same, proposing a workaround to maintain business continuity and ensuring minimum business downtime. Identifying the critical issues and taking prompt and effective actions spontaneously.
• Discuss with users and prioritize the tickets or enhancement for application releases. Providing Weekly and Monthly incident reports to manager.
• Communicate workarounds till the issue/work order gets complete/resolve. Raising issues to development team and working with them closely for permanent fixes.
• Test the new features and functionality in the application.
• Collaborate with Story owners, business analysts, application architects, deployment team(s) to support fit-for-purpose functions.
• Provide training and supporting documentation to end users
• Develop working relationships within the wider Eurofins IT community and with internal customers.
• Embrace Agile practices.

Required Experience and Skills

Personal Skills:

• Very good English communication and interpersonal skills in an international environment.
• 3+ years’ experience as L2 support engineer.
• Self-motivated and driven to achieve professional success in client environment.
• Willing to learn new technologies, processes and functional areas.

Technology skills:

• Experience in MS SQL programming is preferred.

• Experience with Visual Studio environment.
• Proficient in using IDE, such as VS2017/2019 or VS Code.
• Familiar with Source code management tool, such as TFS (Azure)/Service Now

Will be advantage to know following: -

• ASP.NET or ASP.NET Core or C#.
• HTML, JSON and Front-end MVC is a plus.
• Front-end framework, such as Angular or React.

Qualifications

B.E/B.Tech any equivalent graduation.

Additional Information

Prior experience in industrial settings, and especially with Laboratory processes, is a plus.