Application Support - Senior Vice President

Citigroup; Pune District; On-site; INR 2,400,000 - 3,600,000; Full time

Job summary

Citigroup in Pune, India seeks an Apps Support Senior Tech Specialist to guide strategic app support initiatives and resolve high-impact issues across complex business processes and systems.

The role requires deep expertise in mainframe environments, strong communication skills, and the ability to manage resources while driving compliant, resilient solutions. On-site, full-time position within a technology-focused team.

Qualifications

• Subject matter expert in one or more areas of Apps Support.
• Shows ability to learn quickly and take initiative to deliver solutions.
• Ability to communicate well at all levels and network / influence.
• Ability to work under time constraints.
• Balances multiple demands and works independently or in a team.

Responsibilities

• Provides expertise to achieve technology objectives and strategic direction for apps support.
• Solves high-impact problems through evaluation of business processes and standards.
• Develops apps support methodologies and testing standards.
• Consults with end users to identify system specifications.
• Manages resources and coaches junior analysts.
• Offers in-depth analysis to define problems and craft innovative solutions.
• Improves design, performance, and resiliency of existing programs.
• Coordinates with QA and primary support staff post-release.
• Influences senior leaders and communicates with external parties as needed.
• Assesses risk and ensures compliance with laws, rules, and Citigroup policies.

Skills

Apps Support

Communication skills

Time management

Leadership

Education

Bachelor's/University degree

Master's degree preferred

Tools

z/OS

COBOL

JCL

PL/I

REXX

DB2

VSAM

CICS

OMEGAMON

STROBE

INTERTEST

File-AID

Changeman

IBM MQ Series

Connect:Direct

OPC

Autosys

Control-M

CA-7

Job description

Responsibilities

• The Apps Support Senior Tech Specialist is responsible for providing expertise through comprehensive knowledge of multiple areas within technology to achieve technology objectives and provide strategic direction to directly impact the business through strategic decisions for apps support.
• Solves the highest impact, highest profile problems with significant impact through in-depth evaluation of complex business processes, system processes and industry standards.
• Develops apps support methodologies and standards for application analysis and testing.
• Consults with end users to identify system specifications and incorporates into overall system design.
• Responsible for resource management and allocation of work; acts as advisor or coach to new or lower level analysts.
• Provides in-depth analysis with interpretive thinking to define problems and develop innovative solutions.
• Finds ways to assess and improve the design of the existing programs, optimize performance and improve resiliency.
• Liaises with Quality Assurance Testers to ensure that product functionality meets expectations and with primary support staff to ensure the successful operation and functionality of components post-release.
• Influences and negotiates with senior leaders (across functions); may communicate with external parties.
• Performs other duties and functions as assigned.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications

• 10+ years experience in an Apps Support role.
• Subject matter expert in one or more areas of Apps Support.
• Demonstrated social, positive, can-do attitude to quickly learn and take own initiative to deliver creative and productive solutions.
• Ability to communicate well at all levels and network / influence.
• Ability to work under time constraints.
• Ability to balance multiple demands and work both independently and as part of a team to develop solutions.
• Ability to adapt to a rapidly changing environment.

Education

Bachelor's/University degree, Master's degree preferred

Mainframe Expertise

Deep knowledge of z/OS environments and proficiency in the following:

• Languages: COBOL, JCL, PL/I, REXX.
• Databases: DB2, VSAM.
• Transaction Processing: CICS.
• Debugging & Diagnostics: OMEGAMON, STROBE, INTERTEST.
• File Management: File-AID.
• Source Control: Changeman.
• Strong understanding of IBM MQ Series and file transfer protocols like Connect:Direct (NDM).
• Scheduling: Experience with enterprise scheduling tools such as OPC, Autosys, Control-M, or CA-7.

Job Family Group

Technology

Job Family

Applications Support

Time Type

Full time

Most Relevant Skills

Please see the requirements listed above.

Equal Opportunity

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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