Application Support Executive (Fresher)

Alpha Plus Technologies Pvt. Ltd.; Mumbai; On-site; INR 300,000 - 420,000; Full time

Job summary

Alpha Plus Technologies Pvt. Ltd. in Mumbai seeks fresh IT graduates to join its Client Delivery team. You will provide end-to-end implementation support for Alpha Plus software, including pre-deployment, deployment, UAT, security clearance, integration, and post-deployment monitoring.

The role includes client training, warranty support, on-site installations, health checks, POC coordination, incident documentation, RCA analysis, and travel across the country 2–3 times per month.

Qualifications

• B. Sc./B.E./B.Tech or other technical graduates.
• Fresher or 0–2 years of application (software) support experience.
• In-depth knowledge of OS, SQL Database, and hardware.
• Proficiency in deploying web-based applications, specifically IIS (.Net) based applications.
• Sound skills of software troubleshooting and diagnosis.
• Excellent analytical and on-the-spot thinking ability.
• Basic computer skills, including email writing.
• Sound communication, interpersonal & documentation skills.
• Willingness to travel across the country for client implementations 2–3 times monthly.
• Willingness to acquire in-depth functional knowledge of APT software products.

Responsibilities

• Be an active part of Client Delivery or Client Monitoring Team and provide end-to-end implementation support for Alpha Plus solutions (pre-deployment, deployment, UAT, security clearance, integration/data migration, user and rights management, final deployment, and post-deployment monitoring).
• Impart UAT & Product Training to clients.
• Ensure trouble-free Warranty & AMC support to Alpha Plus clientele.
• Handle software installations for internal products.
• Conduct periodic health-checks on deployed solutions at client locations.
• Undertake POC at client locations with Business Team.
• Document and track incidents reported by clients.
• Conduct Root Cause Analysis (RCA) and provide timely resolution.
• Ensure smooth Client Relationship Management.
• Assist in testing, release, and maintenance of pre-deployment releases.
• Assist in organized deployment of patches, security fixes, and periodic upgrades.
• Any other roles as suggested by Sr. SSE or Department Head.

Skills

OS Knowledge

SQL Database

Hardware Knowledge

IIS/.Net Apps

Troubleshooting

Analytical Thinking

Communication

Documentation

Travel Availability

Willingness to Learn

Education

B. Sc. / B. Sc. (IT) / B.E. / B. Tech.

Tools

Microsoft IIS

SQL Databases

Job description

Founded in 1992, as the brainchild of an ex-banker, Alpha Plus Technologies is a creator of generic, knowledge-oriented, powerful, affordable and secure technology with strong values and ownership of a family-led business and the dynamism and aura of a new-age entrepreneur.

We make innovative and simple software solutions interfacing with all employees in the enterprise in areas of Knowledge & Information Management, Compliance Automation, Task Delegation & Tracking, in addition to Board & Committee Meetings Management.

WE DESIGN. WE DEVELOP. WE DELIVER. WE SERVICE. Our clients find us as a sincere bunch of people who know what they say and deliver as promised! Our passion reflects in everything we do and our desire to produce good work for our customer runs deep within. APT is like a second home to people who work here. We Share. We Help. We Grow and yes, we have a lot of fun times too!

Job Description

• Be an active part of the Client Delivery or Client Monitoring Team and provide end-to-end internal and external implementation support for Alpha Plus suite of software solutions, including pre-deployment preparation, deployment, UAT, security-clearance, integration/data migration, user and rights management, final deployment, and/or post deployment monitoring.
• Impart UAT & Product Training to clients.
• Ensure trouble-free Warranty & AMC support to Alpha Plus' clientele.
• Handle software installations for internal products.
• Conduct periodic health-checks on software solutions deployed at client locations.
• Undertake Proof of Concept (POC) at client locations in coordination with Business Team.
• Document and track incidents reported by the clients.
• Conduct Root Cause Analysis (RCA) on incidents reported by the clients and provide timely resolution.
• Ensure smooth and consistent Client Relationship Management.
• Assist in testing, release, and maintenance of pre-deployment software releases.
• Assist in organized deployment of patches, security fixes, and periodic product upgrades.
• Any other roles and responsibilities as may be suggested by Sr. SSE or Department Head.

Qualification / Skill-sets

• B. Sc. / B. Sc. (IT) / B.E. / B. Tech. or other Technical Graduates
• Fresher or 0 - 2 years of experience in application (software) support
• In-depth knowledge of various Operating Systems, SQL Database, and Hardware is a pre-requisite.
• Proficiency in deploying web-based applications, specifically Microsoft IIS (.Net) based applications
• Sound skills of software troubleshooting and diagnosis
• Excellent analytical and on-the-spot thinking ability
• Basic computer skills, including email writing, is a must
• Sound communication, inter-personal & documentation skills
• Readiness to travel across the country for client-side implementation at least 2 - 3 times each month
• Willingness to acquire in-depth functional knowledge of APT software products

Added Advantage Qualification / Skill-sets

• Powerful command on English, especially written and oral communication
• In-depth knowledge of Oracle Database in addition to SQL Database
• Experience of deployment on the Cloud (AWS / Azure / Google Cloud) and Virtual Machines
• Prior experience of 1 - 2 years in a similar job profile for Software deployment / troubleshooting