Application Support Engineer III

Quest Oracle Community; Hyderabad; Hybrid; INR 1,800,000 - 3,200,000; Full time

Job summary

Quest Oracle Community is seeking an experienced Applications Support Engineer in Hyderabad. The role focuses on keeping mission-critical systems running through AI-driven IT operations, ensuring observability, resilience, and cost optimization across Azure and on-prem environments.

You will work with cross-functional teams to monitor health, resolve production issues, and drive continuous improvement, embracing AIOps and GenAI to modernize IT operations.

Qualifications

• 8+ years of experience in Production Support, SRE, DevOps, Platform Operations, or Application Support in complex environments.
• Strong expertise in Observability and Monitoring using Dynatrace, Splunk, Grafana, Prometheus, ELK Stack, Datadog, New Relic, or OpenTelemetry with dashboards, alerts, and traces.
• Proven experience with Disaster Recovery and High Availability, including backup/restore, replication, and RTO/RPO planning.
• Proficiency in scripting and automation (Python, PowerShell, Bash) plus Infrastructure as Code (Terraform, Ansible) and CI/CD tools (Azure DevOps, GitHub Copilot).
• Hands-on experience with Microsoft Azure and knowledge of relational databases (Oracle, SQL Server, PostgreSQL, MySQL).

Responsibilities

• Enhance application stability by establishing observability across apps using logs, metrics, and traces with monitoring tools.
• Champion SRE principles to improve reliability and define SLIs/SLOs and error budgets.
• Drive disaster recovery, HA, and validation of RTO/RPO to ensure business continuity.
• Lead and participate in major incidents, recovery exercises, and post-incident reviews.
• Automate operational tasks and implement self-healing solutions to boost reliability.
• Collaborate cross-functionally with app, infra, DevOps, and business teams to mitigate risks and improve service quality.
• Contribute to cloud cost optimization in Azure.

Skills

Observability & Monitoring

Disaster Recovery & High Availability

Automation & IaC

Azure & Relational Databases

Education

Master's degree in Computer Science

Tools

Kubernetes

Terraform

Ansible

Azure DevOps

GitHub Copilot

Azure

Job description

Location: Hyderabad, TG, IN

Application Support Engineer

Are you passionate about keeping mission-critical systems running at peak performance while driving the future of IT operations through AI and automation? Join us and be part of a world-class application support organization at one of the world's leading reinsurance companies.

About the Role

We are looking for an experienced Application Support Engineer to play a pivotal role in ensuring the stability, resilience, and efficiency of our application landscape. This is not your average support role - it sits at the intersection of engineering excellence, intelligent automation, and strategic IT operations. You will combine deep technical expertise with a forward-thinking mindset, focusing on observability, end-to-end monitoring, infrastructure provisioning, security hardening, disaster recovery, and cloud cost optimization.

You will work collaboratively with application teams, infrastructure teams, DevOps engineers, and business stakeholders to proactively monitor system health, resolve production issues, improve operational efficiency, and ensure business continuity - all while championing AI-driven operations (AIOps, GenAI) and continuous service improvement.

Key Responsibilities

• Enhance Application Stability by establishing and improving observability practices across applications using logs, metrics, and traces with tools such as Azure Monitor, Application Insights, Log Analytics, Splunk, and Dynatrace - implementing proactive monitoring, intelligent alerting, and event correlation
• Champion Site Reliability Engineering (SRE) principles to improve the reliability, scalability, and resilience of production platforms - defining, implementing, and monitoring Service Level Indicators (SLIs), Service Level Objectives (SLOs), and Error Budgets
• Drive IT Resilience initiatives including Disaster Recovery (DR), High Availability (HA), and validation of RTO/RPO requirements to ensure business continuity
• Lead and participate in major incident response, recovery exercises, and operational readiness reviews, ensuring swift resolution and thorough post-incident analysis
• Automate operational tasks and implement self-healing solutions to improve reliability, reduce manual effort, and drive efficiency across the operational landscape
• Collaborate cross-functionally with application, infrastructure, DevOps, and business teams to proactively identify risks, resolve production issues, and continuously improve service quality
• Contribute to cloud cost optimization efforts by identifying inefficiencies and recommending improvements across the Azure environment
• Support the adoption of AIOps and GenAI-driven operations to transform and modernize the IT operations model

About the Team

The Digital & Technology Re (D&T Re) organization is at the forefront of driving digital transformation for our reinsurance business units across P&C Re, L&H Re, and Solutions. We strive to build an inspiring environment where people harness data and technology to create a sustainable and strategic competitive advantage.

We develop innovative analytics, data science capabilities, and robust data foundations that generate data-driven insights at the heart of Swiss Re's business. Working hand-in-hand with our business counterparts in Property & Casualty and Life & Health, we deliver differentiating insights, elevate underwriting excellence, and effectively manage risk pools. Our team is a vibrant, international workforce spanning multiple locations and serving a truly global customer base.

About You

You are a technically strong, curious, and collaborative professional who thrives in fast-paced, high-stakes environments. You bring an automation-first mindset, sharp analytical skills, and a genuine passion for operational excellence. You communicate clearly and confidently across all levels of seniority - from engineers to senior stakeholders, and you take pride in driving continuous improvement, not just maintaining the status quo. You are energized by the opportunity to shape the next generation of IT Operations through autonomous, AI-driven transformation.

We are looking for candidates who meet these requirements:

• 8+ years of experience in Production Support, Site Reliability Engineering (SRE), DevOps, Platform Operations, or Application Support in complex, enterprise-scale environments
• Strong expertise in Observability and Monitoring with hands-on experience using platforms such as Dynatrace, Splunk, Grafana, Prometheus, ELK Stack, Datadog, New Relic, or OpenTelemetry - including dashboards, alerts, distributed tracing, log analytics, synthetic monitoring, Real User Monitoring (RUM), and Application Performance Monitoring (APM)
• Proven experience with Disaster Recovery and High Availability including backup and restore, replication technologies, RTO/RPO planning, and Business Continuity management
• Proficiency in scripting and automation using Python, PowerShell, Bash, or similar languages, along with Infrastructure as Code (Terraform, Ansible) and CI/CD tools such as Azure DevOps or GitHub Copilot
• Hands-on experience with Microsoft Azure and working knowledge of relational databases including Oracle, SQL Server, PostgreSQL, and MySQL

These are additional nice to haves:

• Master's or graduate degree with a Computer Science background
• Experience with Kubernetes, microservices, and cloud-native environments
• Knowledge of AIOps and automated remediation solutions
• Relevant certifications in SRE, Azure, Elastic, Grafana, or ITIL
• Experience supporting large-scale, distributed, mission-critical systems
• Knowledge of security, compliance, and risk frameworks in enterprise IT
• Reinsurance industry experience is highly valued
• Excellent organizational skills with the ability to manage multiple priorities simultaneously
• Strong dedication to quality and a client-focused mindset
• A passion for learning and continuous improvement - for yourself and your teammates

Our company has a hybrid work model where the expectation is that you will be in the office at least three days per week.

About Swiss Re

Swiss Re is one of the world's leading providers of reinsurance, insurance and other forms of insurance-based risk transfer, working to make the world more resilient. We anticipate and manage a wide variety of risks, from natural catastrophes and climate change to cybercrime. We cover both Property & Casualty and Life & Health. Combining experience with creative thinking and cutting-edge expertise, we create new opportunities and solutions for our clients. This is possible thanks to the collaboration of more than 15,000 employees across the world.

Our success depends on our ability to build an inclusive culture encouraging fresh perspectives and innovative thinking. We embrace a workplace where everyone has equal opportunities to thrive and develop professionally regardless of their age, gender, race, ethnicity, gender identity and/or expression, sexual orientation, physical or mental ability, skillset, thought or other characteristics. In our inclusive and flexible environment everyone can bring their authentic selves to work and their passion for sustainability.

If you are an experienced professional returning to the workforce after a career break, we encourage you to apply for open positions that match your skills and experience.

We may use AI-powered tools to support the review and evaluation of applications for this position. These tools provide additional insights to our recruitment teams, but all hiring decisions are carefully reviewed and made by people. To learn more about how we use AI in recruitment and how we handle your personal data, please review our Data Privacy Statement before applying.

Keywords: Reference Code: 138853

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