Application Production Support Analyst

Citigroup Inc.; Pune District; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Citigroup Inc. is seeking an Application Production Support Analyst to join the Production Support and Operations team in Pune.

You will provide high-quality technical support, troubleshoot complex enterprise applications, and resolve incidents, acting as the liaison between L1/L2 and L3 teams to ensure system availability and SLAs. You will work in a fast-paced financial services environment with equities and fixed income trading workflows, driving incident management, change control, and

Qualifications

• 4+ years in Application Production Support, SRE, or related tech support.
• Experience with incident, change, and problem management.
• Experience supporting financial services applications.
• Familiarity with equities and fixed income trading workflows.
• Proven ability to drive process standardization and automation.

Responsibilities

• Provide high-quality technical support and incident resolution.
• Bridge L1/L2 monitoring teams with L3 development groups.
• Ensure system availability and SLAs in a fast-paced environment.
• Lead major incident calls and coordinate with global stakeholders.

Skills

Unix

Shell scripting

GENEOS ITRS

Autosys

Grafana

SQL

Data streaming

System design

OpenShift

ECS

ELK

Release engineering

Automation tools

Trading workflow knowledge

Job description

The Application Production Support Analyst is a critical role within the Production Support and Operations team. This individual is responsible for providing high-quality technical support, troubleshooting, and incident resolution for complex enterprise applications and platforms. Acting as the bridge between L1 Helpdesk/Monitoring teams and L3 Development/Engineering groups, the L2 Engineer ensures system availability, stability, and adherence to strict Service Level Agreements (SLAs) in a fast-paced, enterprise technology environment.

Qualifications

• 4+ years of experience in Application Production Support, SRE, or related technology support functions.
• Strong understanding of production support processes, incident management, change management, and problem management.
• Experience supporting business-critical applications within financial services environments.
• Good understanding of financial markets, particularly Equities and Fixed Income trading workflows.
• Proven track record of driving process standardization, automation, and operational improvements.
• Strong analytical, problem-solving, and decision-making skills.
• Ability to manage multiple priorities in a fast-paced, high-pressure environment.
• Excellent stakeholder management, communication, and interpersonal skills.
• Experience leading major incident calls and interacting with global business and technology stakeholders.

Technical Skills

Unix, Shell Scripting, GENEOS ITRS, Autosys, GRAFANA,SQL, Infrastructure knowledge, Data streaming tools and technology, System design, Open shift, ECS, ELK Tool , Release Engineering Support, Troubleshooting and major incident triage capability, working knowledge on automation tools, good domain knowledge of Equities and Fixed income trading flow.

AI Tool Experience

Good to have hands-on experience using AI-powered engineering and developer productivity tools such as Devin, GitHub Copilot, Microsoft Copilot, or similar AI assistants to accelerate troubleshooting, root cause analysis, incident resolution, log analysis, code review, automation development, and production support activities.

Soft Skill

Excellent Communication Skill, Able to lead major incident call and speak with global stake holders.

Job Family Group

Technology

Job Family

Applications Support

Time Type

Full time

Most Relevant Skills

Please see the requirements listed above.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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